Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
73 reviews
8.8/10
1 night
From HK$630
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9.5/10
Amazing
AAngelWonderful hotel! The lobby is spacious and beautifully decorated, with a delightful aroma. The rooms are spacious and clean. We would especially return for the breakfast; it offered a wide selection, fresh ingredients, and everything was delicious. The staff are friendly and helpful.
AAnonymous UserMy stay at this hotel was absolutely wonderful. The hotel is beautiful, clean, and very peaceful, which made it a perfect place to relax after a long day of exploring the city. One of the best things about this hotel is its location. It is situated very close to Antwerp Central Station, which makes transportation extremely convenient, especially if you are arriving by train or planning to travel around Belgium.
The surrounding area is calm, safe, and very pleasant to walk around. Within just a short walk, you can find many lovely streets, shops, restaurants, and cafés. I also loved that it is close to Antwerp Zoo, which is one of the oldest zoos in Europe and definitely worth visiting. The neighborhood has a very charming atmosphere, and simply walking around the area felt like part of the experience.
The hotel itself was very comfortable and well maintained. The room was neat, nicely arranged, and provided a relaxing environment after a busy day in the city. The overall ambiance of the hotel felt quiet and welcoming, which made my stay even more enjoyable.
The only small thing that could be improved is the heating. It would have been even better if the room heater could make the room warmer, especially during colder weather. Aside from that, everything else about my stay was great.
Overall, I truly enjoyed my stay and would definitely recommend this hotel to anyone visiting Antwerp. The combination of the excellent location, peaceful environment, and comfortable rooms makes it a great place to stay while exploring the city.
GGuest UserGreat hotel, but the cleaning is very poor. They come by every time at a time when you are often in the room and then do not clean anything. They also refill the coffee/sugar/creamer poorly and you have to ask for this every time if you stay longer.
It is best to park nearby, since it is quite expensive to park there. You can easily stop in front of the hotel to load and unload stuff.
TTamilyA beautifully presented hotel but the area felt a little dirty. Straight across from the train station with transport galore right outside (tram, metro, bikes, scotters and more!) Chinatown next door and the zoo as well however this area feels unloved and dirty. Walking down towards Meir and onwards to Grote Markt you see the real Antwerp with beautiful ornate buildings, markets and shops. Nighttime is when the whole place feels magical. The hotel room was clean and comfortable in size. Bathroom was lovely and the beds were fairly comfortable but the room was hot. The tv casting didn’t work and we could get any of the uk channels which was disappointing. The gym is ok - not massively well equipped and the pool is so cold. Sauna and steam good although not that hot in either. Recommend as a one night pit stop but wouldn’t want to be there for longer than a couple of days.
GGuest UserEverything was well organized. We arrived too late at the hotel to check in. We used the tablet, which worked well. Our suitcases were already in the room. The receptionist called and emailed us. Perfect 👌🏻
SShuwenThe location of this hotel is excellent, just a short walk from the train station. I didn’t bring an adapter, but the front desk kindly lent me one. Everything was great during my stay
GGuest UserSuper General manager, Super hosts,
I would definitely book this hotel again and again if the service and terms would be the same.
Central located, check-in procedure was easy.
Bar with snacks/food/drinks was a excetional service :)
Tip The bathroom smell - Can be solved to change/clean the drain/sifon.
Tip: Airconditioning was'nt there or the instructions to put the airconditioning on was unclear. The room was too hot to sleepwell. Opening windows was a solution but then the sound of the voices among the streets was too loud.
Tip: Lack of service with our booking. While I was trying to pay in advance. There was a pop-up message that mu room with breakfast wasnt available. But the payment process was still ongoing. After that, I saw I booked a Superior Room without Breakfast. I was paying more for what I wanted in first instance. There was no solution from the Hotel and/or Trip.com.
TTopperUKThe hotel is fabulously well placed, it is right next to the central station and this saves a lot of difficulty with luggage!
This particular establishment needs a little maintenance. As you enter into the building, the carpets/mats are filthy and the paint is chipped off in many locations giving a rundown look. Reception was clearly overrun and requires extra workers, although the girl working upon my arrival did a fantastic job despite some particularly awkward tour guides hassling for attention!
The room was not up to standard cleaning wise. No mattress protector! - This should be grounds for admonishment over anything else. If I stayed at a four or five star establishment without mattress protectors, I would refuse the room ordinarily. It is simply not hygienic. The balcony on my room had clearly not been cleaned in a very long time and there was an ashtray overflowing along with cotton buds and wrappers.
SSuper FurryAppartement and Hotel style stay in the Dockland neighborhood of Antwerp. About 20min with public transport very close by around the corner of Hotel and plenty of city bicycle and e-stepper options to move around. My check in experience was efficient and friendly making me feel welcome. The Hotel has a clean and tidy all over appearance and my room #306 had a spacious feel and a good size double bed.
NO AIRCO!! That was one major minus point for me, the Hotel does provide ventilators but during a heat wave it was not enough to feel comfortable. The Hotel has no ”Do not Disturb” door signs which resulted in Housekeeping entering without knocking on door.
I brought this to the attention of the receptionist.
GGuest UserWij verbleven 2 nachten in een kamertype: studio. We kwamen vroeger aan dan de voorziene check-in tijd maar werden zeer vriendelijk ontvangen. We konden ons omkleden en de bagage werd veilig bewaard aan de receptie (en nadien door een medewerker naar de kamer gebracht). Via een persoonlijke SMS werden we op de hoogte gebracht wanneer de kamer klaar was. Aangezien we toen niet meer in het hotel waren werd de code en procedure duidelijk uitgelegd om later vlot in te checken via huisnummer 115. De studio was ruim en voorzien van alles zoals voorgesteld tijdens de reservatie. Voor de rokers is er een ruime aparte 'patio'. Hier kan je rustig roken en je eigen drankje consumeren zonder de 'niet-rokers' te storen. Zowel in de kamer, kitchenette en badkamer was de hygiëne prima. Op de gang is er tevens een automaat met enkele drankjes, snoep, chips, tandenborstel,... voorzien. Dit hotel voldeed ruimschoots aan alle verwachtingen van een 3-sterren product. Het uitchecken verliep vlot en wederom hartelijk en vriendelijk. In de kamer was het geluid van de straat wel hoorbaar maar dat wisten we op voorhand gezien de ligging van het hotel (bij een volgende reservatie vragen we misschien een kamer aan de binnenzijde). Een hotelkamer in het echte centrum van de stad heeft dan weer andere geluiden. Het hotel is bijzonder gemakkelijk bereikbaar vanaf het centraal (trein)station en op 20 minuten te voet ben je in hartje Antwerpen. Bij een volgende uitstap naar Antwerpen zal onze keuze snel gemaakt zijn en kiezen we voor Arass Hôtel & Business Flats.