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9.2/10
Great
GGuest UserBeautiful and sparkling new and clean hotel! Great service lovely products and a good stay.
My Only comment was that the ‘plant based’ kitchen offered real bacon and eggs for breakfast. Stick to your principles! This felt very unauthentic.
Tiny gripe for a beautiful hotel
GGuest UserSuper stylish hostel. Loved the large lobby where you could get work done with good music. The free coffee was great.
The rooms were clean and secure. Slept very comfortably.
Suggestions:
Upgrade the gym equipment. Some of the machines don’t work and some of the weights don’t fit the dumbbells. Even a pair of adjustable dumbbells would be a huge upgrade.
I understand the lobby closes at 11, but it would be nice to simply close the service but allow the space to be used for late night work.
TToluiAndaSpotlessly clean and just a couple of steps from the station. Parking was a bit pricey, and the hotel's vague instructions led me to pay 51 Euros, which was triple the actual parking fee. Otherwise, everything was excellent. The breakfast spread was incredibly generous, and the room was very spacious by European standards. Both twin beds were also very large.
CChristianThe hotel is in an excellent location if you are working at the conference centre a Room with a Zoo, you have to walk one minute across the square.
I ate twice in the restaurant, both times the food was mediocre (too much tomato sauce on pizza, very strange and poorly made carbonara with pasta that was dry due to being put under the grill). The breakfast was also extremely basic for 20 euros a day, one day the baked beans were empty the whole time I was there, several days most of the cherry tomatoes were wrinkled. The juices were nice and the bread was fresh.
Overall, the staff seemed slightly poorly coordinated in ensuring someone was available at the bar and reception. The bar was frequently unmanned, and the reception was as well, it seemed like sometimes bar staff were spending time with friends.
In addition, the bathroom in my room smelt, from the day of arrival.
Overall the location is good and it seemed relatively clean, but the rooms are small, I would not eat here, but the bar is suitable for a drink.
CChris928The hotel is located in an average location, about 15 minutes walk from the station
The room has a kitchenette for easy use
It's quite convenient
No room cleaning service during stay
Hotel near Centraal Station, Antwerp 85.7% of visitors choose this area
Price per night from:HK$700
8.5/10
Very Good
CCindyTsangThe reason of booking this hotel was because of the modern and cool room design and its swimming pool.
However, the stay was bad. We stayed for three day, and didn't required for the cleaning service until day 3 morning.
And the unexpected sittuation happened. We had missing items on my cosmetic and massage products and tools.
We did contact the hotel for the investigation, but they did not do any investigation and only said I will be upgraded with breakfast for the next day.
The swimming pool needs to be booked before going, but actually no one managed and controlled the number of people using the pool.
It starts to get crowned for more than 12 people. The towels were on every sun bed, even no one was using them.
The check-in was not smooth and fast. It took an hour to access the room. I was charged the city tax two times, one prepaid online, another time on arrival.
Then the front desk requested me to send a formal email to enquire the hotel about the over charged of city tax, then the fee was waived at once in 15 minutes later.
The room key did not work with the first room then I was given a new room key for another room 15 minutes later
There were no chair / stool for the customers at the check-in desk, and the check-in process was so long and tiring.
I was not happy with my stay.
GGuest UserThe front desk people were always nice and helpful, as were the cleaning people. I really liked the colorful interior. I hope that stay in the hotel again. Located within walking distance to the central station and downtown. One thing that was disappointing was that they didn't let me leave my suitcase after I checked out, even though it said in the important information that they could store my luggage. Whether or not I can leave my luggage will affect my plans, so I would like this to be improved
GGuest UserSuper General manager, Super hosts,
I would definitely book this hotel again and again if the service and terms would be the same.
Central located, check-in procedure was easy.
Bar with snacks/food/drinks was a excetional service :)
Tip The bathroom smell - Can be solved to change/clean the drain/sifon.
Tip: Airconditioning was'nt there or the instructions to put the airconditioning on was unclear. The room was too hot to sleepwell. Opening windows was a solution but then the sound of the voices among the streets was too loud.
Tip: Lack of service with our booking. While I was trying to pay in advance. There was a pop-up message that mu room with breakfast wasnt available. But the payment process was still ongoing. After that, I saw I booked a Superior Room without Breakfast. I was paying more for what I wanted in first instance. There was no solution from the Hotel and/or Trip.com.
TTopperUKThe hotel is fabulously well placed, it is right next to the central station and this saves a lot of difficulty with luggage!
This particular establishment needs a little maintenance. As you enter into the building, the carpets/mats are filthy and the paint is chipped off in many locations giving a rundown look. Reception was clearly overrun and requires extra workers, although the girl working upon my arrival did a fantastic job despite some particularly awkward tour guides hassling for attention!
The room was not up to standard cleaning wise. No mattress protector! - This should be grounds for admonishment over anything else. If I stayed at a four or five star establishment without mattress protectors, I would refuse the room ordinarily. It is simply not hygienic. The balcony on my room had clearly not been cleaned in a very long time and there was an ashtray overflowing along with cotton buds and wrappers.
Llily_yang9For self-driving tours, this is a rare free parking hotel with a spacious parking lot. Although it is still 3-4 kilometers away from the city center, compared with the hourly parking fee in the city, free is very tempting.
The room is small but has everything. The facilities of 3 single beds meet the needs of a family of three. The countertop built with drainage on the wall of the bathroom provides ample storage space.
A very cost-effective stay experience.