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9.0/10
Great
GGuest UserGreat hotel, but the cleaning is very poor. They come by every time at a time when you are often in the room and then do not clean anything. They also refill the coffee/sugar/creamer poorly and you have to ask for this every time if you stay longer.
It is best to park nearby, since it is quite expensive to park there. You can easily stop in front of the hotel to load and unload stuff.
GGuest UserOverall our expectations were exceeded, we have been traveling for almost 90 days and this has been the best hotel we have stayed. The room was clean and well appointed. The location is a short walk from the central train station through a safe neighborhood. The staff was friendly and quick to make any request happen. The staff appears to care for the hotel and customers as if they had a true interest in the outcome of everyone who passed through their doors. Thanks again for the excellent stay.
GGuest UserWe just returned from an four nights incredible stay at the Hampton by Hilton Hotel. From the moment we arrived with our 5-year-old granddaughter, the service was top-notch-friendly, welcoming and professional. The hotel is located right across from the Antwerp Central Station offering maximum convenience. The family room was perfectly arranged and will absolutely be returning.
CChristaraiThe room decoration facilities are a bit old, no free drinking water is provided, but the location is very good. The hotel is opposite the church (pictured), next to the supermarket, and surrounded by many restaurants.
EEgor KrombergI had a mixed experience at Moxy Antwerp. On the positive side, the breakfast was really good, with a nice variety and quality. The location is also convenient: you can reach the city center in about 30 minutes on foot or 10–15 minutes by tram, and the largest museum is just a 5–10 minute walk away. There’s also a grocery store nearby that’s open on Sundays, which is very handy.
However, there were several downsides. The check-in process was slow - staff needed to verify something, and I had to wait in the lobby with my 5-year-old child instead of going straight to the room. The “welcome drink” was disappointing: after we had already chosen cocktails, we were told we could only pick from a single limited option. It felt misleading and poorly communicated.
Cleanliness was also an issue. There was a dirty table in the room, stains on the bathroom walls, and the room had an unpleasant smell - possibly due to pets being allowed, which raises the question of why carpet is used at all.
Overall, while the location and breakfast are strong points, the service and cleanliness need significant improvement.
JJ TripThe location was excellent — very convenient and close to everything we needed. However, our stay was affected by a few issues. The soundproofing of the room was poor; we were woken up around 6 a.m. by the clattering of dishes and cleaning noises from outside. It was difficult to rest properly.
Additionally, there were a lot of fruit flies in the room, constantly flying around, which was very bothersome and affected the quality of our stay. I hope the hotel can improve on these issues — otherwise, it’s a real pity given the great location.
GGuest UserOverall, it was very good, but the toilet bowls in the apartment we stayed in were an eyesaw and needed changing. So, I'm not sure how the cleaning is done for the bowls to be in that state. Gluten-free is not understood. My wife was given gluten-free bread the first day, she asked the following day, and she was told it was on the same tray with the gluten bread. This shouldn't be the case as this is a clear cross contamination in which any presence of gluten is harmful to her. This was poor costumer care.
MMrTomTomThis hotel is a perfect choice for travelers visiting Antwerp! The rooms are spotless, the location is incredibly convenient—just steps from the train station—and the thoughtful touch of free apples at the entrance adds to the experience. I would definitely recommend staying here for comfort and ease!
GGuest UserSuper General manager, Super hosts,
I would definitely book this hotel again and again if the service and terms would be the same.
Central located, check-in procedure was easy.
Bar with snacks/food/drinks was a excetional service :)
Tip The bathroom smell - Can be solved to change/clean the drain/sifon.
Tip: Airconditioning was'nt there or the instructions to put the airconditioning on was unclear. The room was too hot to sleepwell. Opening windows was a solution but then the sound of the voices among the streets was too loud.
Tip: Lack of service with our booking. While I was trying to pay in advance. There was a pop-up message that mu room with breakfast wasnt available. But the payment process was still ongoing. After that, I saw I booked a Superior Room without Breakfast. I was paying more for what I wanted in first instance. There was no solution from the Hotel and/or Trip.com.
GGuest UserAs a long-time hostel user from the 1970s, I was pleasantly surprised at this hostel/hotel. It was a quite a long way from the 70s! Mostly due to the fact that they had twin-for-single-use rooms with a nice toilet/shower and included towels, though I'd brought my own thinking they wouldn't be. The beds (two singles pushed together) were relatively comfortable, and the duvets were warm enough considering there was no heat as it was ”between seasons”. Shower was small but hot and powerful enough.
Location was of course excellent, being directly outside the main centraal station, and a couple steps from a large supermarket (and nearly directly on the main shopping area with every shop/food/etc you could ever want or need.
Check-in was super easy and the receptionist was extremely nice, warm and welcoming. Though I didn't partake of breakfast as I felt it was pretty expensive for being a hostel (the name being synonymous with ”inexpensive/cheap”), I did see a very crowded breakfast room in the morning when I went down for hot water for my portable Aeropress. Thankfully they had no issue with giving me hot water that was saving me the 3 euro for a tiny coffee :-)
Price-to-value ratio -- I'm not quite sure about this, as the twin-for-single-use was really only about 5-10 euro less expensive than quite a few full-service hotels in the same centraal station area. As I wasn't in a ”dormitory with multiple beds”, I can't speak to the comfort or quiet of those rooms. Rooms on the 8th floor were not exactly ”quiet” as doors had a tendency to slam shut, but whether that's just a design flaw or simply people not really caring, I don't know (including blasting television and music...c'mon! Have a bit of consideration, you're not alone in the hostel/hotel.). Would I recommend it over others just a few meters away? I might have a tough time doing that. But I spent a relatively pleasant night overall.