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8.9/10
Very Good
GGudemaolinMy stay at this hotel was absolutely delightful. From the moment I stepped into the lobby, I felt a sense of warmth and comfort. The front desk staff were incredibly friendly, and the check-in process was quick and efficient. They even thoughtfully provided recommendations for nearby restaurants and attractions. The room itself was spotless and spacious, with a soft and comfortable bed and fresh, clean linens, ensuring a great night's sleep. The bathroom was fully equipped with plenty of hot water and all the necessary toiletries, which was very reassuring. The hotel's breakfast offered a wide variety of options, both Chinese and Western, and everything was delicious, catering to different tastes. The overall environment was quiet and elegant, perfect for relaxation or business travel. What truly stood out to me was the professional and attentive service team. Whether it was bringing water, cleaning the room, or answering questions, I felt valued and cared for. I was extremely satisfied with this stay and will definitely choose this hotel again when I return to the city. I would also highly recommend it to friends and family.
GGuest UserLocation is near walking distance to Hounslow Central tube station. Many outlets for eating and groceries shop , close to Hounslow high street.
The whole guest house is quite clean , spacious , modernised and eye catching decorations.
I booked for the cheapest a small single room with shared bathroom, even that the room has many things to offer - a small fridge with a free water bottle, a kettle with tea/ coffee and a biscuit warmly welcome showing hospitality, a safe , a hairdryer , hangers and wardrobe, a double fan ! Bedside switch and both usb and sockets close to bed . Bed is comfy and nice pillows .A flat TV ( sometimes signals are not very good but at least easy to browse and watch )and free WiFi .
There is a bigger fridge and a microwave and sitting area downstairs .
There is a free car parking which is really a bonus for us and also quite spacious and for at least 12-14 cars and has some shades from trees.
The reception and staff are very helpful and kind .I have appointment at 10 in the downtown travel with underground over 1 hr + walking time 15-20 mins and unfortunately there were triple booked at 10 am and a long wait made me come back late by 12:25 but kindly allow to keep my car till I come.
All in all, I booked another date in November to come back .
AAntoineInChinaMixed Experience at Hilton Syon Park: Room Delays, Unexpected Pool & other charges
Rating: ★★★☆☆
I recently stayed at the Hilton Syon Park for four nights and had a mixed experience overall. While the hotel had some positive aspects, there were also a couple of disappointing aspects that affected my overall satisfaction.
Let's start with the positives. The majority of the staff members I encountered during my stay were friendly and helpful (80% are foreigners). They were always ready to assist with any questions or requests, which made me feel welcomed and valued as a guest. Additionally, the hotel's breakfast, while very basic is just acceptable. The room was quite spacious and beddings satisfactory.
Unfortunately, there were a few issues that detracted from an otherwise pleasant stay. Firstly, upon checking in at 5pm, I was disappointed to find that my room was not ready until 6:30pm. Although the gentleman at the front desk was kind and apologetic about the delay, it was an inconvenience after a long journey and negatively impacted my initial impression of the hotel.
Another unexpected disappointment was the pool usage policy. I was surprised to discover that there was a charge of £25 per person for a 90-minute session to access the hotel pool, something that isn’t mentioned anywhere on trip.com. Considering the Hilton brand and the premium I paid, I did not anticipate such an additional cost for utilizing the pool facilities. This seemed disproportionate and out of line with the expectations I had for a hotel of this caliber. I heard other people complaining about it, even others complaining that they had paid for it and it was smelly.
Additionally, it's worth noting that while complimentary water was provided in the room on the first night, I was surprised to find that there was a charge for the water on the following nights. This was unexpected, as I would have assumed that water would continue to be complimentary throughout my stay. It would have been helpful for this information to be communicated clearly, again not a nice feeling from a Hilton.
On the whole, while the Hilton Syon Park had several positive aspects, such as friendly staff and an acceptable breakfast, there were a few disappointments that affected my overall impression. The delay in room availability during check-in, the unexpected charges for pool usage, and the shift from complimentary to paid water in the room were not in line with the level of service and value I expected from a Hilton.
GGuest UserDuring my recent stay at The Novotel on the outskirts of London, I was thoroughly impressed by the experience. The hotel excelled in several areas, making it a delightful getaway.
Cleanliness:
The cleanliness of the hotel was impeccable. From the lobby to the rooms, every corner gleamed with attention to detail. The housekeeping staff did an outstanding job in maintaining the high standards of hygiene, ensuring that everything was spotless and fresh. It was evident that cleanliness was a priority for the hotel, which is always a reassuring factor for an
Service:
Service at The Novotel was exemplary. The staff were warm, welcoming, and went above and beyond to accommodate any requests. From the moment of check-in, where we were greeted with a friendly smile and efficient service, to the personalised care throughout our stay, the staff’s dedication to guest satisfaction was evident. Their promptness and willingness to assist with any queries or needs added greatly to the overall experience.
Location:
Situated on the serene outskirts of London, the hotel offers a peaceful escape from the bustling city. The location is ideal for those looking to unwind while still having easy access to the city’s attractions. The surrounding area is lush and tranquil, providing a perfect backdrop for relaxation. Despite being a bit removed from the city centre, transportation options were convenient, making it easy to explore London when desired.
Overall Experience:
Our stay at Novotel was nothing short of wonderful. With its pristine cleanliness, outstanding service, and ideal location, it provided a perfect blend of comfort and serenity. Whether you’re looking for a peaceful retreat or a base to explore London, this hotel is an excellent choice. I would highly recommend it to anyone visiting the area.
GGuest UserThe room was small but spotless, no windows but we were only sleeping there for one night. Two minute walk into Terminal 3 Departures. Would definitely stay there again.
GGuest UserThe environment is clean and with good security. The bed is comfortable. Short walking distance to train station but no lift 🛗 to the platform, so need to carry your luggage walkup the stairs.
OOllieSmithThe room was very comfortable and the hotel staff friendly. Early check-in and late check out weren't a problem. Comfy beds, great powerful shower. WiFi workd fine with amazon stick. Our air-conditioning was pretty useless and the hotel doesn't have any maintenance staff at weekends (usual for a property of thst size, clearly to save money).
Breakfast was average. Seemed understaffed so tables left dirty and buffet was slow to be refilled. Hot breakfast was good quality. Good coffee too.
Location is good but a fair distance from a tube station. Train station 10 minutes walk but good bus service from outside the hotel to various places.
Local area is really nice. A few food shops, restaurants and a new cinema too.
Would stay here again.
TTheTravelingSuitcase (@thetravelingsuitcasee)Our room was amazing and we had everything we needed in terms of the kitchen utensils. Rooms were nice and clean. The only thing was they didn't have water filter in each floors only at the reception which was a bit inconvenient but other than that everything was great.
Location was ok as we had to take bus to reach nearest tube station. The distance was not walkable to be honest specially with kids or elderly people. 5-6 bus stops to be precise.
Overall I liked my stay here.
TT.DublinLadies at the reception when checking out really made the stay all the better, great atmosphere, and very kind, although other staff member did not seem as friendly.
There was a stain on one of my white pillows that I immediately saw when about to get into bed.
The key cards were not the best and did give me a hard time when entering as I had to try them multiple times. Transport links are great, it is nicely located within reach of other essential stores, Would recommend if you’re looking for a place to sleep with a partner.
Hhuangyan27738110I was given a very bad room. There were still several steps from the bathroom. I went to the front desk and asked to change the room. The front desk said there was no room. Why didn't you give me a better room? Sure enough, I got up in the middle of the night and tripped on the toilet. And there was no phone in the room, so I went to the front desk to ask anything. The wifi signal disappears as soon as the room door is closed. If you want to use wifi, you cannot close the door. You can meet any strange flower,