Isla Mujeres Hotels with Parking

The service is very good, the hotel is large, the beach is beautiful, and the swimming pool is large and clean. Tipping is free, the food is rich, and dinner needs to be reserved. After checking out at noon, you can stay to eat, drink and play until you go to the airport

The location is like a corner where you go at night, so you can't go out without a car. I think it has the best facilities among the hotels. It's clean and there's nothing unnecessary. The restaurant also has an open feel and is really nice. The service was very good, but since I stayed at Scarlet Arte just before, I was disappointed with the friendliness of the staff, but I think the company's proactive activities will make up for everything. The rice is more delicious than Scarlet Arte and the quality is better. It's a shame there aren't any activities, but I think they will happen in the future if the company invests more. The quality is really good. best

The four-day stay was very good. The only drawback was that the floor of the room was too slippery. You have to be careful. Before I checked out on the last day, it was raining outside and the floor of the room was wet and slippery. I fell twice and my foot was completely swollen. I couldn't walk normally for the next few days. Fortunately, I found no fractures after a check-up.

The hotel had just opened, so there were a few minor issues, but these were quickly resolved and didn't bother us too much. Our personal butler, Gabriela, took excellent care of us. The food was fantastic (10/10). The staff was very friendly, but the service at the beach and pool was disastrous. After several complaints and requests for towels and drinks, the situation improved somewhat, but only for that one day. We had to repeat our complaints daily, even though we were VIP guests! We got the impression that the hotel is heavily geared towards guests from the USA and neglects guests from other countries. Under these circumstances, we cannot recommend the hotel. Management should reconsider this.

Muy buena atención, el lugar muy alejado del centro pero el servicio y las instalaciones muy bien

Great hotel perfect location on the beach stunning pool area wide range of activities all inclusive was amazing great value for money

This hotel is located away from the city center, offering a beautiful view and is very comfortable, with a pool and parking, situated in the most picturesque part of the island. The beach is just across the way, although it's not ideal for swimming due to many rocks. The facilities could use some maintenance, but these are just minor details. I still recommend it. The service staff is very friendly, and it feels very safe. Mayaquita, a fantastic place to eat, is right on the corner.

Les chambres ne sont pas bien insonorisées, le personnel est sympa malgré la douche qui a été oubliée au nettoyage de la chambre à notre arrivée

I really like hotel because it has everything within walking distance with a beautiful beach across the street. Price is very reasonable, but make sure you get the new side and not the old. I have stayed there several times and still love it!

My experience at planet Hollywood was 5 out of 10 the resort overall it self is beautiful the breakfast buffet 10/10 the pool events and water aerobics very fun however, when I booked the trip I booked for a junior swim out suit with 2 double beds when I arrive to check in at the reception desk I was given a king size bed with a sofa pull out . I was told by the front desk receptionist they didn't have any double beds available however I booked 2 months in advance she explained to me that she would provide me with a room with 2 beds the next day and to stop by the desk at 8 am. The next day I approached the desk with my belongings sadly to find out they didn't have the room available again the next day and I was told the same things repeatedly each night of my stay I became very frustrated sleeping on a very hard sofa bed and it gave me severe back pains. I had 2 ppl in my room and that is why I requested a room with 2 beds. The room service was also a bad experience we were told we could not order 2 of the same items in the menu which sounded weird you mean to tell me that my sister and I both can't order pizza and salad that's crazy to me . The drinks were very good especially the Miami vibe and Scooby doo shots . The resort will also try and provide you discounts by getting you to purchase a star class/diamond purchase that's 20,000 .