Featured facilities: Parking, Laundry Service (On-Site)
Good
113 reviews
7.6/10
1 night
From PLN 318
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9.0/10
Great
UumctaotaoFacilities: very complete
Hygiene: Hygiene
nice environment
The hotel by the Savannah River should be the best local hotel among the regular hotels. The only dissatisfaction is that the management is a bit messy. We have been deducting our credit card at random, and the fee has never been clarified. Through the unremitting communication of the Ctrip housekeeper, it is finally confirmed that the overcharge has been charged. I have not received a refund yet. I hope everything goes well.
XXiaobofengqiaoThe hotel is located in the historical and cultural district of Savannah, within walking distance to River Street and major attractions, and the Savannah Visitor Center is nearby. The surrounding area is one of Savannah's most distinctive street parks. The hotel consists of two three-story buildings (or four floors? I can't remember a little bit) and a few white houses in the pictures. We live in a white house, one bedroom and one living room have a kitchen, there are pots and bowls and other kitchen utensils to cook. Free parking is available on the roadside outside the back door of the hotel restaurant.
We arrived in the morning and the hotel let us check in early. Oh, how kind and welcoming the front desk staff who helped us check in that day! Thank her. I wish her a happy life!
AAnonymous UserThe service at the front desk was excellent: friendly, polite and helpful. The rooms were better than expected. Quiet. Comfortable beds. Clean.
The parking lot was on multiple levels attached to the hotel. So if you are living on the 5th floor then you could park on the 5th floor and use your room key to enter the hotel on the 5th floor. The location was ok, but not really close to any of the main attractions of Savannah. You will need to drive around 15-20 minutes to go to the main areas.
AAnonymous UserGREAT STAFF! We were not aware of Savannah'a HUGE St Patrick's Day celebration and arrived to a city overflowing...but everyone was very helpful and made it possible for us to extend our stay. Our room was spacious and well appointed but the AC unit was very noisy and so close to the bed that we froze when it ran. The bed was comfy. The bathroom fixtures were ”loose” - needed some simple repairs and the elevator floor has some damaged tiles, but we would recommend this hotel.
GGuest UserWe booked the trip on Trip.com, prepaying. Hilton Garden Inn Savannah Historic District charged us twice. We live in Florida. As soon as I realized this. I sent receipts and screenshots. I’ve been getting the run around from management for the past 4 days..Still no refund. Still no response from the different managers we’ve been told to call back to speak to..Keep calling back to see if he/ she is in.(Paul Komanecky or Lindsey Davis) We are very disappointed with the lack of customer service from management. We just want our money. The hotel was indeed paid twice…Is this normal?
GGuest UserThe hallway of the floor smelled very badly. My kids had to cover their noses. The breakfast was the worst I have experienced at an Embassy Suites. The dining room was dirty, there was barely any offerings, no yogurt, no bagels, no ice, no coffee, etc. It was a very poor breakfast. The front desk was not very friendly. I asked how to get to downtown Savannah, and they said they had no idea. My room had no blankets or pillows for the sofa bed, so I called the front desk. They made me go down at midnight to pick up the blanket and pillows. Overall, one of the poorest Embassy Suites we have stayed at.
MMatt SteinbergerThe room was a great size. Had a seperate couch/tv desk viewing area and a private back bedroom. The only concern was clear mildew/mold issues that went unchecked for what I assume weeks or months. I asked to swap rooms and was promptly switched to another room. Better, but still not completely mold free. It’s a humid environment, but I wouldn’t even sleep in my own house if it got that bad.
I don’t know if the hotel will make changes but clearly look out for mold in your room if you stay here
GGuest UserI had to ring the front desk bell four times before someone came. Waited for about eight minutes. This was at about 4pm. The room was clean enough. Unidentified drips and splatters here and there on the walls. Even though we booked for two nights we were given only one set of towels and one roll of toilet paper. I had to ask for more. The lobby bathroom was short on toilet paper, had no paper towels, and full garbage. The next day, the garbage had no been changed. Still no paper towels and now no toilet paper. Had to go to the front desk and ask if I could refill it. They let me. Seemed like only one person was working at any given time and multiple times I went to the front desk and there was a sign up that they were helping someone else. Lots of papers left out at the front desk with hotel booking information with no one around to keep it private. Overall I got a good deal and one person held it down enough to be average. I wouldn’t go back if I had to pay more to stay there.
GGuest UserWhen I went there was St Patrick's Day holiday, the annual tourist season, the hotel was about 300 yuan more expensive than usual. The hotel is not equipped with breakfast and slippers, and you can find food nearby. It costs $67 (about 490 RMB) to take a taxi from the airport here.