Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Good
103 reviews
7.6/10
1 night
From CAD 119
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9.1/10
Great
UumctaotaoFacilities: very complete
Hygiene: Hygiene
nice environment
The hotel by the Savannah River should be the best local hotel among the regular hotels. The only dissatisfaction is that the management is a bit messy. We have been deducting our credit card at random, and the fee has never been clarified. Through the unremitting communication of the Ctrip housekeeper, it is finally confirmed that the overcharge has been charged. I have not received a refund yet. I hope everything goes well.
TTeeThis hotel has the most friendliest staff. I love the rooms and the French doors in the King suite. The happy hour, along with wine samples, is a great touch! There's only two things that I would like to change,. Since your hotel is pet friendly, please keep the guest with pets on the first floor where they have better access to outdoor. No pets should be allowed around the dining area, or where food is served. This location is idea for getting to restaurants and shopping.
GGuest UserWe were able to check in an hour early. The room was clean and comfortable with a good location. The staff was friendly and accommodating. We especially enjoyed the rooftop pool and breakfast.
AAnonymous UserGREAT STAFF! We were not aware of Savannah'a HUGE St Patrick's Day celebration and arrived to a city overflowing...but everyone was very helpful and made it possible for us to extend our stay. Our room was spacious and well appointed but the AC unit was very noisy and so close to the bed that we froze when it ran. The bed was comfy. The bathroom fixtures were ”loose” - needed some simple repairs and the elevator floor has some damaged tiles, but we would recommend this hotel.
GGuest UserWe booked the trip on Trip.com, prepaying. Hilton Garden Inn Savannah Historic District charged us twice. We live in Florida. As soon as I realized this. I sent receipts and screenshots. I’ve been getting the run around from management for the past 4 days..Still no refund. Still no response from the different managers we’ve been told to call back to speak to..Keep calling back to see if he/ she is in.(Paul Komanecky or Lindsey Davis) We are very disappointed with the lack of customer service from management. We just want our money. The hotel was indeed paid twice…Is this normal?
GGuest UserThe location is very good. Although it is an old hotel, the service and quality are still good. Recommended, cost-effective in the local high!
MMatt SteinbergerThe room was a great size. Had a seperate couch/tv desk viewing area and a private back bedroom. The only concern was clear mildew/mold issues that went unchecked for what I assume weeks or months. I asked to swap rooms and was promptly switched to another room. Better, but still not completely mold free. It’s a humid environment, but I wouldn’t even sleep in my own house if it got that bad.
I don’t know if the hotel will make changes but clearly look out for mold in your room if you stay here
JjenniferLocation was convenient and room was decent for the price. The front desk clerk wasn't that friendly at all tho. Housekeeping starts knocking on the door around 9 trying to rush you out.