ATM Aparts Sofia

It's an apartment and not hotel. So far is ok. Not so near metro

Good apartment that was local to the shopping mall. Good access into property with comfy beds, with fridge, kettle and stove (no microwave) Electrics were a bit dodgy and fridge not cleaned out so smelt when we arrived. No process to leave the keys anywhere when going home.

All perfectly!

Check-In: The hotel is located in an apartment building. The hotel has no reception. It is unclear where the entrance is or how to check-in. We had to ask a lady in the grocery store and she knew the cleaning lady and called her. Without that, it is totally unclear how to enter the building. Parking: It is unclear where the parking is and most people have to park illegally on the street. No hot water, communication from hotel was non-existent: During our stay, there was no hot water due to scheduled city maintenance. This was known to the hotel for a few days before our visit, but we were not informed in any way until the time of check-in. We were unpleasantly surprised with the news by the cleaning lady. They offered us to accommodate us at another location, but the options given were not satisfactory as the room did not have enough beds for our family and the bathroom was outside of the room. Overall very frustrating experience.

It was ok , but will not repeat. Room was different than what I reserved and payed for.

There is no reception and customers should call a phone number for somebody to come and let you in. This is not sufficiently well described though, and the check-in process is very confusing. When you arrive at the property, there is a sign for ATM Aparts, which only makes it more confusing as it makes you think you should enter the entrance under the sign, which is not the case. I recommend that the owners update the sign and the description in the website to give better instructions to the guests.