Colombo Hotels with Balcony

Very nice hotel layout and rooms, the suite is very spacious with AC on both floors. The hotel also has a restaurant on the third floor with a great variety of foods. Al the staff were very helpful, especially Sheron and they all made my stay very enjoyable!

The location is excellent, right inside the One Galle Face mall and in the same building. The pool is lovely and very relaxing, with sea views. My only issue was that there were only two staff members at the front desk, and they seemed quite cold and unfriendly.

The room was clean and all the facilities I needed were there. I arrived at the premises earlier than the check-in time, and thanks to the help of the courteous staff who helped me with my luggage and showed me to my room, the check-in process was very smooth. Didn't use the facilities much, but the location is perfectly accessible for me to explore around the city. This is actually my second time staying at the Mandarina and I would do so again!

Family: 3 adults and 2 children The apartment 801: + The apartment is large and spacious; + The rooms and bed linen are clean; + The bathroom is clean; + The room was cleaned well, towels were changed every day (I left a tip); + Hair dryer, air conditioner, iron work well; + There are dishes, appliances, and a washing machine in the kitchen; - There is no frying pan and no pots. It is impossible to cook on the stove, there is no microwave. - The furniture in the living room has an unpleasant smell and is dirty; - The iron board is dirty; - The curtains need to be changed; Reception: + They are polite; + Check-in was quickly; Restaurant (breakfast and dinner): + The quality of the products is high; + Variety of dishes; + The chefs are great; - There are a lot of guests on Saturday and Sunday due to the holidays, the priority for hotel guests is falling; Guards and butlers: + They seemed competent and friendly to me; + The rest of the staff are friendly and polite; Swimming pool: + Good view; + The kids liked it;

I had a truly wonderful experience at this hotel. From the moment I arrived, everything exceeded my expectations. The room and bathroom were spotlessly clean – it felt like stepping into a brand-new space. The bed was incredibly comfortable, making it easy to relax and unwind after a long day. What really stood out was the service. The staff were warm, welcoming, and always ready to assist with a smile. Even after I checked out at 12:00 PM, they kindly allowed me to leave my luggage at the hotel until my airport transfer – a thoughtful gesture that made my travel day so much easier. Highly recommend this place to anyone looking for a clean, cozy stay with top-notch hospitality. I’ll definitely be coming back!

It’s quite a vibey place. The stuff was really friendly and helpful. It’s a good place to spend a couple of nights if you’re in Colombo. The breakfast was quite good with several choices available.

Unfortunately we were given a room which smelt of cigarette. All rooms are non-smoking but seems this guest didn’t take notice. The hotel were very apologetic and immediately changed our room. Very good service.

A few if us wanted to get along with friends and have a good time and we choose this location and it did not disappoint us.

Great beach side location, lovely pool area. Nothing is too much trouble for staff. I would recommend it completely. Dave

I booked this hotel on August 8 and received a confirmation. However, when I arrived at around 9 PM on August 15, the hotel had no record of my booking under my name. It was a really frustrating experience – especially after a long day of travel. I contacted Trip.com customer service immediately, and they worked on it, but unfortunately they couldn't secure a room for me at this property. I had to find another hotel last minute that night. The good news: Trip.com has already reached out to me and confirmed they'll reimburse all my costs. That's a huge relief, and I really appreciate their responsiveness. Despite this one-off glitch, I still trust Trip.com for future travels – these things happen, and they handled it professionally. Since I never actually stayed here, I can't comment on the rooms, cleanliness, or service – so I'm keeping my ratings neutral across all categories. A quick tip for fellow travelers: Always double-check your booking by calling the hotel directly a day before arrival, especially if you're arriving late. Even with confirmation, errors can slip through. That way, you avoid the stress I went through. Overall, I can't recommend or criticize this hotel – I just didn't get to stay. But full credit to Trip.com for stepping up and making things right. Will definitely book with them again.