Colombo Hotels with Balcony

I recently stayed at the Colombo Court Hotel, and while it offers good value and excellent rooms, the hospitality felt a bit rigid for a tourist. First, the bright spots: The room itself was fantastic. It was large, impeccably clean, and featured great-quality sheets with plenty of excellent pillows. The bathroom was stocked with plush towels and quality toiletries. Since I arrived fighting a cold, the great selection of coffee and teas in the room was an absolute lifesaver. However, the customer service left a lot to be desired. I arrived at noon after an all-night flight. Even though it's the low season and the hotel felt completely empty, the front desk rigidly enforced the 2:00 PM check-in time. They didn't even offer an early check-in for a fee. Instead, I was told I could wait out in the heat by the pool for two hours. There was also a strange billing issue at check-in. The front desk asked me for a $43 payment, even though I had already prepaid in full. I had to firmly show them my paperwork showing the booking platform's virtual credit card payment before they backed off. They didn't bring it up again, but it felt a bit like a shakedown attempt. Finally, my booking confirmation explicitly stated checkout was between 11:00 AM and 12:00 PM. Yet, at 11:30 AM, staff knocked on my door telling me checkout was actually at 11:00 AM. Even after showing the front desk my confirmation, they insisted their rule was 11:00 AM. The staff was always friendly and polite, but it felt like they were serving their rulebook rather than their guests. The property is very clean but has much more of a business-traveler vibe than a welcoming tourist destination. I have another reservation here for my return leg, but I’ll be canceling it to stay somewhere else.

The room was clean and all the facilities I needed were there. I arrived at the premises earlier than the check-in time, and thanks to the help of the courteous staff who helped me with my luggage and showed me to my room, the check-in process was very smooth. Didn't use the facilities much, but the location is perfectly accessible for me to explore around the city. This is actually my second time staying at the Mandarina and I would do so again!

Overall summary: Incredible value for money, highly recommended! Location: Facing the Indian Ocean, the lobby, breakfast room, guest rooms, rooftop bar, and swimming pool all offer unobstructed, direct ocean views. The train station right opposite the hotel is one stop before Colombo Fort Station. Express trains don't stop here, so you'll need to take a quick, inexpensive taxi from the main station, but it's a very short ride. If you love photographing trains and the ocean, you can capture great shots right from the hotel. Room & Amenities: The room facilities are decent. The bathroom faces the Indian Ocean directly, and there are USB ports by the bed, so no adapter is needed for the power outlets. Dining: The breakfast spread is very generous. If you have time, I recommend setting aside an hour to leisurely enjoy your breakfast while looking out at the Indian Ocean. Surroundings: There is a famous local ice cream shop just a 3-minute walk behind the hotel. It's also a very short taxi ride to One Galle Face Mall.

Liked the facility, spacioys, very neat and tidy as expected. Staff were very friendly and wiilung to help with Amy needs. You couldn't aso lore. Happy!.

I had a truly wonderful experience at this hotel. From the moment I arrived, everything exceeded my expectations. The room and bathroom were spotlessly clean – it felt like stepping into a brand-new space. The bed was incredibly comfortable, making it easy to relax and unwind after a long day. What really stood out was the service. The staff were warm, welcoming, and always ready to assist with a smile. Even after I checked out at 12:00 PM, they kindly allowed me to leave my luggage at the hotel until my airport transfer – a thoughtful gesture that made my travel day so much easier. Highly recommend this place to anyone looking for a clean, cozy stay with top-notch hospitality. I’ll definitely be coming back!

Unfortunately we were given a room which smelt of cigarette. All rooms are non-smoking but seems this guest didn’t take notice. The hotel were very apologetic and immediately changed our room. Very good service.

We booked for two nights. For me the room size is good there’s only one problem the air condition didn’t function so well. We call the reception to check why it’s not cooling and they responded so quickly. It’s clean and properly maintained. For breakfast, it’s good not so many choices but acceptable.

The view is great, the facilities are satisfactory, the rooms are spacious, and the service is excellent. The staff is friendly. There's a pool, but the beach is right next door, so it's a nice walk. You can also swim. It's a great place!

A few if us wanted to get along with friends and have a good time and we choose this location and it did not disappoint us.

I booked this hotel on August 8 and received a confirmation. However, when I arrived at around 9 PM on August 15, the hotel had no record of my booking under my name. It was a really frustrating experience – especially after a long day of travel. I contacted Trip.com customer service immediately, and they worked on it, but unfortunately they couldn't secure a room for me at this property. I had to find another hotel last minute that night. The good news: Trip.com has already reached out to me and confirmed they'll reimburse all my costs. That's a huge relief, and I really appreciate their responsiveness. Despite this one-off glitch, I still trust Trip.com for future travels – these things happen, and they handled it professionally. Since I never actually stayed here, I can't comment on the rooms, cleanliness, or service – so I'm keeping my ratings neutral across all categories. A quick tip for fellow travelers: Always double-check your booking by calling the hotel directly a day before arrival, especially if you're arriving late. Even with confirmation, errors can slip through. That way, you avoid the stress I went through. Overall, I can't recommend or criticize this hotel – I just didn't get to stay. But full credit to Trip.com for stepping up and making things right. Will definitely book with them again.