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9.2/10
Great
GGuest UserThis hotel is truly excellent! The location is fantastic, making it easy to get anywhere. The breakfast is especially great for kids – even though it's mostly 'Western food,' my child loved it. Plus, there are two large Asian supermarkets nearby, which is a huge bonus! Seriously good, I highly recommend it.
AAnonymous UserThe building itself is old but the room is tidy, but has no toiletry supply at all so remember to BYO (not even slippers). I was carrying 3 big luggage and a young kid, but no one helped me with the luggage when I checked in, in fact there is only 1 staff at the lobby/concierge which probably explains it. No one had a smile on their face, from front desk to breakfast lounge, the only one who has a more friendly attitude is the chef in the breakfast lounge, but to be fair, no one was rude, just that you can’t say they welcome you to the hotel. So, no, I won’t recommend this place nor I will stay here again. You can probably get better service/facilities with Airbnb.
LLina QTWe were celebrating a couple of birthdays among friends and were so happy that the hotel had shuttle service from the airport. My friends’ flights were cancelled a couple of times the night before so we were not able to meet in Seattle as planned, so we met at the hotel. Fiona, on staff at Sheraton, kindly received us and assisted us with getting lounge access and breakfast for all so we can relax after being up all night due to flight cancellations. Unfortunately, the following night the hotel suffered a power outage from evening through the next morning causing temperature in the room to vary and hot showers not possible. It could have been seen as a really bad start to the trip but fortunately Fiona came through getting a portion of the night refunded, some hotel points, Starbucks drinks and pastries and late checkout. Fiona was very understanding and accommodating allowing us to continue our trip enjoying it together.