Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
97 reviews
8.6/10
1 night
From JPY 40,881
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9.8/10
Outstanding
GGuest UserStaying at Shangrila House with the host Julie is one of my best hotel experiences. Julie is such an awesome host, she is friendly, welcoming, helpful and with such a excellent taste. She keeps the house very clean, tidy, beautiful and elegant. I feel like I’m not paying nearly enough for the value of the house. Super grateful for Julie’s hospitality. I wool 100% stay here again. Thank you for everything Julie. It’s so great to meet you :)
IIris.LuTransportation: Very convenient to take the shuttle bus from L3 Gate 16 at the airport. The hotel is a three-minute walk from the SkyTrain station.
Cleanliness: Very clean, much cleaner than a certain [competitor hotel chain] and no strange odors.
Environment: Compared to the [competitor hotel chain] we stayed at the next day, the Westin was much quieter.
Recreation: The pool and gym were not crowded. The water was quite cold in winter, but you could use the spa.
Dining: We had brunch at the ground floor restaurant at 11:00 AM. I recommend the chicken burger and the cheese burger from the kids' menu.
Service: A kind gentleman at the front desk who spoke Chinese helped us with a one-hour late checkout. After checking out, I realized I left my electric toothbrush in the room. The lady at the front desk said she would keep it safe for me until I return to Vancouver in two months, which I really appreciated.
KKH^____^Great location with free shuttle service to the airport. It’s close to Richmond area where there is an array of Asian cuisine and shopping malls. The hotel is clean and offer free coffee/cookies in the lobby
AAnonymous UserThe building itself is old but the room is tidy, but has no toiletry supply at all so remember to BYO (not even slippers). I was carrying 3 big luggage and a young kid, but no one helped me with the luggage when I checked in, in fact there is only 1 staff at the lobby/concierge which probably explains it. No one had a smile on their face, from front desk to breakfast lounge, the only one who has a more friendly attitude is the chef in the breakfast lounge, but to be fair, no one was rude, just that you can’t say they welcome you to the hotel. So, no, I won’t recommend this place nor I will stay here again. You can probably get better service/facilities with Airbnb.
SSilvino Booked this hotel for my long layover solely for its location. It’s a few walk away from Bridgeport metro station (although the walk may not be as glamorous since the way to get there has the potential to be confusing; anyway I figured it out easily). That meant I’m close to the airport as well as the metro if I wanted to go downtown.
The room was clean, and the bathroom was spotless. The check in and check out process was a breeze. The y have decent breakfast that starts at 6 (you can even take your coffee to go if needed). The staff were wonderful and helpful. As soon as I checked in and told the front desk I’m headed back to the airport the next morning, he told me that the hotel offers a shuttle that can send you to the airport!! That meant I didn’t have to walk back to the metro. (With that in mind, I bet they also have a pickup shuttle service—so contact the hotel so you can skip the metro altogether.) Such convenience.
LLina QTWe were celebrating a couple of birthdays among friends and were so happy that the hotel had shuttle service from the airport. My friends’ flights were cancelled a couple of times the night before so we were not able to meet in Seattle as planned, so we met at the hotel. Fiona, on staff at Sheraton, kindly received us and assisted us with getting lounge access and breakfast for all so we can relax after being up all night due to flight cancellations. Unfortunately, the following night the hotel suffered a power outage from evening through the next morning causing temperature in the room to vary and hot showers not possible. It could have been seen as a really bad start to the trip but fortunately Fiona came through getting a portion of the night refunded, some hotel points, Starbucks drinks and pastries and late checkout. Fiona was very understanding and accommodating allowing us to continue our trip enjoying it together.
GGuest UserNight shift front desk are not friendly. 4 to 5 cleaning trolley alimed near my room. Noisy and people talking (services) staring 6:30am. Landry machines running starting 8Am and you car hear it from room. I asked service lady's many times to be quiet but not action.
I will never come back to this hotel.
Day front desk are totally different from night shift. Day shift nice and warm service.
ZZouguorenshengheibaiqinjianThe hotel's location is very close to the airport, and there's a free shuttle bus service to and from the airport. Restaurants and shopping nearby are also very convenient. The room was very clean, and the hotel staff's service attitude was excellent.
JJessicaasDon't hesitate to complain if you have concern about the room you booked that is different than what you received. I booked 2 bedroom 2 bathroom, I received only 1 bathroom, and 1 main bathroom was purposely locked. I complained, got free bfast for the next day and room changed. Although it kinda ruin my plan because of moving much, but ok lah. I will book again if come to richmond.
GGuest UserThe location in proximity to the airport is terrific, however they do not have a shuttle as advertised. It was an $18 Uber ride to the airport from the hotel.
The bed had 2 very thin pillows on the king sized bed and they did not have any extras available at all when we asked for more. The bathroom had mold growing in the shower, the fridge made a loud buzzing noise the entire night, the lights in the room flickered badly (so we kept them turned off) and the cable television is extremely ”snowy” it is nowhere near the minimal HD expectations of today's generation.
On the positive side, they do offer a bagged breakfast (an apple, juice box, a small muffin, Nutrigrain bar and water bottle) that you can request at the front desk in the morning it was a nice touch. The room was large and had a small coffee maker and mini fridge in it.
Don't do what I did though and leave the water bottle in your carry on through the security scan it gets a personal secondary manual search and then tossed.