Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jun 12, 2024|Deluxe King Room - High Floor
Guest User
Booked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative.
The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived.
I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.
Show more
Price per night from:SAR 1,791
Posted on Oct 13, 2023
NgMoon
I was initially apprehensive about staying in an ”old” hotel, but my worries came to rest. It was similar to a cottage theme with very clean rooms and adequate amentities. Staff were always very friendly, greeting us everytime we leave and return to the hotel, and responds promptly to our housekeeping requests. 10 minutes from the hotel, there is a park with a calming stream, a great place to rest and rewind from the busy city life. Nearest train station is just 5 minutes walk away, and a 30-45 minutes car ride to downtown. Some downsides though, there are no nearby restaurants besides the one in the hotel, and no nearby supermarkets. Utensils were not provided in the room so be prepared to bring your own set. Hotel lifts seem a bit worn out but had not broken down during my stay. Overall, I really enjoyed my stay given the calm surrounding vibes and amazing service. I would consider returning in the future
Show more
Price per night from:SAR 992
Posted on Aug 8, 2026|Fairmont King
Rich - A UK travellerThe only thing good about this stat is the location. Very close to Union rail station and also very close to central Toronto.
Now for the bad.
The quality of room was dreadful. There is lack of wardrobe space, no fridge to store our personal goods the bathroom is small and the toilet is in a really tight space. The bath is not secure as the bottom flexes when you stand on it. The room itself is tired and could do with renovation. I would have liked to have been nearer to the area of the hotel that had lifts working too. A very long walk from the East Wing to the main core lifts was a chore. Would have been good to have been told about this before we were given our room.
Check in time was too long. They needed more staff to be at check in. The queue was very long.
When I aired my issues to the hotel, the customer service was not being particularly helpful in making our stay more enjoyable. They wanted to do as little as possible. The best they could offer me was a credit of 100 CAD to spend in their hotel. Scant consolation in my view
Access to the hotelitself is not step free. If you are a wheelchair user or poor mobility you will need help from the staff.
If you have heavy luggage you will struggle also. However to be fair we had help from the staff to take our cases into the hotel. When you check out it's a different story. You have to fend for yourself
Quite frankly this is a very poor hotel to stay in.
Show more
Price per night from:SAR 854
Posted on Jun 9, 2026|Two Double Room
Zoujiajia(licaiguwen)Facilities: Hilton's quality is top-notch, and the room has a mini-fridge.
Cleanliness: Clean and tidy.
Environment: The external environment is amazing! It's in the city center, feels like a food street, with all sorts of delicious food right outside.
Service: The front desk and restaurant staff provided excellent service.
Show more
Price per night from:SAR 680
Posted on May 19, 2026
MichelAzar Lifestyle Vacation Club De La PieuvreThere was a constant noise coming from the toilet that prevented us from getting any rest. Even though a technician came, he couldn't fix it. However, everything else was fine. We had a good stay!
Show more
Price per night from:SAR 999
Posted on Jun 11, 2026
Guest UserGreat:
1. Unbeatable location. That stretch of Bloor St W has restaurants, coffee shops, used bookstores (my favorite!), and more. Subway station, streetcars, and a Bike Share Toronto hub just around the corner. Christie Pits park nearby. Incredibly walkable.
2. Clean room and useful amenities. Love that slippers were available from the amenities closet. (Slippers seem to be common in hotels in Asia, so I was delighted to find them here.)
2. Responsive customer service. My room had a small issue (intermittent loud buzzing sound of mysterious origin in the night). When I raised this with the Nomas WhatsApp number, Umesh was responsive and offered to move me into a different room. Thankfully the sound eventually vanished after a couple nights!
I have no opinion on:
1. Bellis. I didn't eat at the Bellis bar (mainly because I wanted to check out the other offerings nearby).
2. Lockers. I didn't try the lockers, but they looked useful.
I saw someone describe this hotel along the lines of ”it's a bar with hallways and rooms.” Isn't that what all hotels are, ultimately?
Could be better:
1. My room was near the washrooms for the bar. At night, shrieky bar customers would congregate near the washrooms to chat. Had to get up to shut the soundproofing hallway door a couple of times. Not too big of a deal because the soundproofing is effective.
I'd definitely stay here again!
Show more
Price per night from:SAR 734
Posted on Aug 1, 2026|Premium Accessible Two Queen
Guest UserThe room is spacious, and the bed is clean. There's a supermarket and restaurants right across the street. The Racecourse Museum is nearby and offers free admission. Plus, it's close to the airport. Very convenient! I'd definitely choose to stay here again.
Show more
Price per night from:SAR 474
Posted on May 26, 2026
Faith LobatonWe had a great stay at Holiday Inn Downtown Toronto! The hotel is conveniently located near the heart of downtown, making it easy to explore nearby restaurants, shops, and attractions. The room was clean, comfortable, and well-maintained, and the staff were friendly and accommodating throughout my stay.
The only small downside was the hotel parking, which was a little pricey at $40 per day. However, there are plenty of cheaper parking options nearby, so it wasn’t a major issue. Overall, it was a wonderful experience and I would definitely stay here again!
Show more
Price per night from:SAR 645
Posted on Jul 14, 2026|King Room
1100904065The room was clean and tidy, the bedding was of good quality, and the transportation was convenient. The front desk staff were very welcoming, and the shuttle bus was punctual and on time. It's a Holiday Inn that's very suitable for layovers. Although the hotel decor isn't luxurious, it's not as run-down as some reviews claim; I'd say the facilities are actually well-maintained. The only negative experience was with the shuttle bus driver in the morning. He just stood at the bus door waiting for tips. If he had helped with luggage, a tip would be deserved. This guy didn't even get off to help; he just tidied up the luggage rack on the bus, and then extended his hand to help steady us when we got off, all while expecting a tip. That's a bit much. You should provide good service to earn a tip, not just hold out your hand without doing any work.
Show more
Price per night from:SAR 474
Posted on Jul 8, 2026
Guest UserThis hotel is ideally located for the Toronto Pearson Airport and offers a free airport transfer bus every 30mins which is great. The staff are very friendly and helpful, and my room was clean, modern and comfortable. It was extremely hot the day I was in Toronto, so the rooms were too and the A/C unit was so incredibly loud it was difficult to have it on. Other than that, my stay was great.
Show more
Price per night from:SAR 510