Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.4/10
Amazing
GGuest UserWe stayed in the DoubleTree Hilton Addis Ababa as part of a two-day layover. A hotel shuttle bus transferred us from the airport, which took around five minutes, so very convenient. (We were expecting a hotel rep to greet us at the arrivals hall, but you need to exit the airport, go to the car park and find the bus.) The hotel is in a brightly-lit location; it's nice, clean and modern. The service is excellent: we received a warm reception and checked in swiftly - important if you're arriving late at night. The service at breakfast and elsewhere was equally excellent. Thank you! Unfortunately, the restaurant was closed but we ordered room service, which was OK. The room facilities are very good: comfy bed/pillows and a good selection of amenities.
The biggest issue is the shower: there was no hot water, so we had to ring for help. Someone came quickly, but it wasn't ideal especially as it was very late. The same thing happened throughout the rest of the stay. Also, the water from the shower overflowed onto the floor and, unless stopped with a towel, continued through into the room. Given that this is a 4/5-star hotel, this isn't acceptable. If the DoubleTree could resolve this, it would be the hotel of choice.
MM269028****This service is absolutely terrible, truly awful. If you want to order room service and pay with cash, you have to go down to the front desk first to pay, and then the front desk notifies the restaurant. I tolerated that. But when I got to the front desk and explained why I was there, as I was about to pay, they asked me where the cash came from and demanded proof. I told them I got it from the bank earlier, but I'd already thrown away the receipt. Since I couldn't prove it, I couldn't order food. Seriously, I'm not paying to stay in a hotel, I'm paying for torture! What happened to the spirit of room service?
And then, when my friend went up to help me with my luggage, they demanded to hold onto my friend's passport at the front desk. I was furious and told them they had no right to detain my friend's passport. They righteously claimed it was for safety. I retorted that there are many ways to ensure safety, so why choose to seize a passport?
This stay was an incredibly bad experience. Their service doesn't even come close to hotels like Hyatt, Marriott, or Tulip. Some of the staff even seemed arrogant and stuck-up.
I will never stay here again.
GGuest UserWe had a wonderful experience during our stay. The hotel was exceptionally clean, and the staff were warm and welcoming throughout. We were especially impressed by the team who served us breakfast and provided room service. The women, including Melat, were incredibly kind and friendly — starting our mornings with her bright smile truly made our stay even more enjoyable.
AAnonymous UserFull marks, new room facilities, friendly service. Good breakfast. Good location. Disadvantages: The door card broke twice, the hotel's meals were too expensive, the premium was too high. The catering cost performance was not good.
AAtie TaktehraniThe host was an amiable and hospitable lady. She welcomes you with warmth, and the staff also behaves respectfully. The guesthouse is beautifully designed, with eye-catching artwork in every corner. Our room was lovely and comfortable, but there were some shortcomings. It seems that the main light in the room was burnt out, making it dark at night. Additionally, there was no trash bin in the room and the toilet hose needed repair.
The host has five adorable dogs, which is important to mention in the guesthouse description for those who may have sensitivities or fears of dogs. This information helps travelers decide whether to reserve a room, considering some people may be uncomfortable around dogs.
You can experience local cuisine at this guesthouse. If you enjoy Ethiopian food, you will appreciate the offerings. A supermarket is nearby, and you can use the kitchen facilities to prepare your meals.
Please note that hot water is not readily available. You'll need to inform the staff to heat the water, and it takes at least two hours for it to warm up.
Bbellawang57I really love it here! Love every staff member! I stored my luggage before going to the south, and the front desk kindly told me that when I arrived in Arbaminch, I would stay at Haile and ask the hotel to find a car for me. Later, I returned happily and stayed again, reluctant to leave here.
AAAA奥姆Relatively small, but very complete. The service is very good, and any service staff is very enthusiastic. Become friends with every service staff. Will come to live next time. Coffee here is also good and cheap.
FFarhiya farax HajiSome staff were good and front desk manager during the day but it's poor over the phone in the night and restaurant waitress.
Couple of days we asked staff simple stuff, like butter and we was told, there's no butter and almost everyday breakfast it was the same except on Saturday, they provided samusas.
There breakfast is very heavy 😕 😫.. rice, anjera eithopian pancake with mixed with eithopian spice sauce, different bread, mixed cooked vegetable, cooked cabbage, cupcakes, cakes and arabian beans and cold porridge make with water and one choice of cereal.
The room is big but the cleaning is not good and we found cockrach but we already informed the front desk manager.
Overall poor service, poor quality of food and poor cleaning.
GGuest UserThe front desk clerk and the boss were very welcoming. Since we didn't speak the same language, the clerk spoke very good English and helped us explain in detail to the driver where we were going, making us feel like family!