Featured facilities: Executive Lounge Benefits, Spa, Sauna
Very Good
63 reviews
8.3/10
1 night
From KRW 90,477
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9.0/10
Great
MM269028****This service is absolutely terrible, truly awful. If you want to order room service and pay with cash, you have to go down to the front desk first to pay, and then the front desk notifies the restaurant. I tolerated that. But when I got to the front desk and explained why I was there, as I was about to pay, they asked me where the cash came from and demanded proof. I told them I got it from the bank earlier, but I'd already thrown away the receipt. Since I couldn't prove it, I couldn't order food. Seriously, I'm not paying to stay in a hotel, I'm paying for torture! What happened to the spirit of room service?
And then, when my friend went up to help me with my luggage, they demanded to hold onto my friend's passport at the front desk. I was furious and told them they had no right to detain my friend's passport. They righteously claimed it was for safety. I retorted that there are many ways to ensure safety, so why choose to seize a passport?
This stay was an incredibly bad experience. Their service doesn't even come close to hotels like Hyatt, Marriott, or Tulip. Some of the staff even seemed arrogant and stuck-up.
I will never stay here again.
AAtie TaktehraniThe host was an amiable and hospitable lady. She welcomes you with warmth, and the staff also behaves respectfully. The guesthouse is beautifully designed, with eye-catching artwork in every corner. Our room was lovely and comfortable, but there were some shortcomings. It seems that the main light in the room was burnt out, making it dark at night. Additionally, there was no trash bin in the room and the toilet hose needed repair.
The host has five adorable dogs, which is important to mention in the guesthouse description for those who may have sensitivities or fears of dogs. This information helps travelers decide whether to reserve a room, considering some people may be uncomfortable around dogs.
You can experience local cuisine at this guesthouse. If you enjoy Ethiopian food, you will appreciate the offerings. A supermarket is nearby, and you can use the kitchen facilities to prepare your meals.
Please note that hot water is not readily available. You'll need to inform the staff to heat the water, and it takes at least two hours for it to warm up.
GGuest UserWe had a wonderful experience during our stay. The hotel was exceptionally clean, and the staff were warm and welcoming throughout. We were especially impressed by the team who served us breakfast and provided room service. The women, including Melat, were incredibly kind and friendly — starting our mornings with her bright smile truly made our stay even more enjoyable.
AAbz11It’s been a great stay at Jano Hotel. Big shout to Michael he has been super helpful since we arrived. I would highly recommend him to be a manager. He was very welcoming and always ready to help. He is just a genuine great human being, big shout out to the girls at the front desk too. They were great. now for the hotel. The hotel was very conveniently located next to the new stadium. It’s easy to get around. There’s a lot of construction going on, but it will be done by the time we come back hopefully.
AAnonymous UserStayed here during the Meskel holidays. Checking in took some time (2 hours of waiting) since we had no choice but to go to the hotel early before the roads close. Place has modern amenities that made for a comfortable stay. Breakfast is okay, a good selection for vegans and health conscious alike.
Bbellawang57I really love it here! Love every staff member! I stored my luggage before going to the south, and the front desk kindly told me that when I arrived in Arbaminch, I would stay at Haile and ask the hotel to find a car for me. Later, I returned happily and stayed again, reluctant to leave here.
AAAA奥姆Relatively small, but very complete. The service is very good, and any service staff is very enthusiastic. Become friends with every service staff. Will come to live next time. Coffee here is also good and cheap.
FFarhiya farax HajiSome staff were good and front desk manager during the day but it's poor over the phone in the night and restaurant waitress.
Couple of days we asked staff simple stuff, like butter and we was told, there's no butter and almost everyday breakfast it was the same except on Saturday, they provided samusas.
There breakfast is very heavy 😕 😫.. rice, anjera eithopian pancake with mixed with eithopian spice sauce, different bread, mixed cooked vegetable, cooked cabbage, cupcakes, cakes and arabian beans and cold porridge make with water and one choice of cereal.
The room is big but the cleaning is not good and we found cockrach but we already informed the front desk manager.
Overall poor service, poor quality of food and poor cleaning.
GGuest UserThe front desk clerk and the boss were very welcoming. Since we didn't speak the same language, the clerk spoke very good English and helped us explain in detail to the driver where we were going, making us feel like family!