Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Dec 22, 2025|Standard Room-1 Double Bed 1 Single Bed
VNFAbove expectation! Despite ongoing renovations and no parking on the premises, everything about this business hotel is spot on. The triple room we had was newly renovated and spotless. Even the hairdryer worked well and did the job fast. We forgot some items in the room when checking out and the hotel contacted us immediately via the app’s messaging system. Price was a bit high but for a last-minute find, this place is a gem. 10 minutes to the cathedral of Reims on foot. Didn’t get the breakfast, so can’t comment.
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Price per night from:CAD 150
Posted on Oct 5, 2025
KingEric
The location is good, close to train station and big parking which is free. Normal breakfast and service. However, the air con was not working in one of my room. They can't fix it and not willing to change a new room.
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Price per night from:CAD 122
Posted on Jan 30, 2026
Anonymous User
Everything went well except that on the last day, I saw that they had tried to validate the payment of my fees in the room without having warned me, nor asked for permission. At my Check out I made the receptionist's remark that made me a very extremely riddle excuse! So they had a computer PB and he was afraid that at the time I was going to leave the hotel, the problem still persists so he tried to anticipate the regulation. I don't believe it... short! However, the stay was pretty until then
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Price per night from:CAD 156
Posted on Jun 9, 2026
Anonymous UserThe hotel itself is good, with a decent variety of breakfast options and pretty nice rooms, plus there's parking available.
However, the service leaves a lot to be desired. Upon check-in, we were told that the room type we booked was unavailable and they could only offer us an accessible room, which was awkwardly equipped and clearly not meant for general guests. This is quite unacceptable, especially when guests book well in advance and arrive for check-in an hour after it starts, at 5 PM. The receptionists initially refused to offer any alternatives, then suggested a room at an extra charge (why should we pay more when they can't even provide the room we booked?). It was only after speaking with a senior administrator that we finally managed to sort things out and get a room without an additional fee. The receptionists were very unfriendly throughout this process, which is not the welcome you expect on arrival.
There wasn't even a bottle of water in the room when we checked in; it was only provided the next day. Tea and coffee weren't replenished either, which was disappointing.
To top it off, the Wi-Fi didn't work for our entire stay (a whole three days!). I've never encountered this in a hotel of this caliber before.
The parking payment system is also inconvenient; you have to pay when exiting, not at reception. And it's quite expensive for this location.
On the upside, it's a genuinely short walk to the city center, about 10-12 minutes.
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Price per night from:CAD 213
Posted on Dec 31, 2024|Chanzy, Guest Room, 2 Twin, Courtyard View
Cass FreshFantastic location right next to the cathedral !
Easy to get around the city center and many restaurants options near by.
The rooms are a bit old but considering the location it may be the best option in the area.
Highly recommended !
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Price per night from:CAD 254
Posted on Oct 20, 2024
TurushevaV
A great hotel, convenient location and clean rooms. Sometimes you hear neighbors behind the wall, but here is a lucky place with neighbors. The only question for pillows, very strange, is more like 2 pancakes.
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Price per night from:CAD 90
Posted on Dec 12, 2024
miss banzai
Great hotel when you are on a short trip. Room are clean and nice, a bit old. There is a restaurant in the lobby, it has quite a warm atmosphere and game area to network or have fun. There is also a shop with all the specialities of the region, like champagne. Totally happy with my stay, can recommend it.
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Price per night from:CAD 131
Posted on Jun 23, 2026
Guest UserCheck-in at Hôtel des Arcades was easy, and the staff were helpful, friendly and very welcoming, which made a good first impression.
The room itself was fine, although it was warm. However, the bathroom was disappointing. Taking a shower felt a little like being in a caravan, with the curtain touching the toilet, and once the shower had been used the toilet area was wet. The door also did not close properly.
Overall, the hotel could definitely do with some TLC. Given its location in such a great city, a few thoughtful touches, such as photographs or local artwork on the walls, would really help give the place more character and make it feel more connected to its surroundings.
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Price per night from:CAD 98
Posted on May 26, 2024
Guest User
Good for a sleep and a shower, but I'd be sad to have to stay more than one night. It's one up from a tent. Double bed room is a bed above another bed on mezzanine floor with a steep ladder to practice mountain climbing. Sound is a problem here as it migrates from next door and outside. Bring ear plugs
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Price per night from:CAD 69
Posted on Apr 2, 2024
C. Gellings
Simple, and practical for a short stay. Quiet surroundings. Parking near the entrance, breakfast in the main building, which was acceptable. Bathroom had a bath and shower in it. The glass to avoid splashing doesn't work, since it is far too small and the bathroom floor gets wet and one risks falling.
In all not a bad hotel for the price charged.
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Price per night from:CAD 76