Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Aug 25, 2024
Guest User
I enjoyed my stay at the hotel. Excellent location and very friendly staff. The food was also so delicious. I checked in on my birthday and I happened to mention while checking it at the from desk. The hotel was kind enough to surprise me with cake at dinner. That absolutely made my day. Forever grateful for that .
The only issue was that there was a lot of furniture in the room making it cramped up yet it was a spacious room . The hotel can also improve on cleanliness in unseen places such as under the beds and tables. Other than that, I highly recommend the hotel their rates are pretty reasonable and there’s value for money.
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Price per night from:TWD 3,154
Posted on Nov 10, 2025
Guest User
Good hotel and more affordable than many on this coastline. Stayed here while attending a conference at PrideInn Paradise and no complaints!
Only issue was that the trip booking was not showing on arrival but the hotel were amazing and sorted it out.
Huge rooms with kitchen, fridge,kettle which was great for making tea!
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Price per night from:TWD 4,369
Posted on Sep 17, 2026|Deluxe Apartment, 1 Bedroom, Balcony, Ocean View
BapuI enjoyed the moment with my family.
The place is so cool
With a baby playing area. The personal are attentive and pay attention. The Beach is just at 5 meters. You can enjoy a free beach, gym and swimming pool. We shall come back.
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Price per night from:TWD 3,330
Posted on May 18, 2025|Double Room, 1 Queen Bed
Guest UserNice hotel, full of amenities. location is great and on the coast but Mombassa traffic means you may be stuck in a lot if you plan to visit the main city itself
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Price per night from:TWD 4,909
Posted on Feb 19, 2026
Jiaoxiaohuihui
The rooms were spacious, but showed signs of age. The buffet was much better than other hotels we stayed at, but not nearly as lavish as in previous years; it was generally suitable for Chinese palates. The hotel is well-suited for families with children, with multiple swimming pools suitable for kids of all ages, but the beach is unsuitable for swimming as it's mostly coral reefs. The staff were very friendly, and I would choose this hotel again if needed in the future.
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Price per night from:TWD 3,244
Posted on Apr 5, 2024
Guest User
Beautiful stay at the resort , the staff were just amazing from the reception to the restaurant, helped us beyond their call of duty even ensuring our little one get some food from our day at the beach .
The hotel is a little old though and furniture needs a change in the rooms
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Price per night from:TWD 3,107
Posted on May 18, 2025|Standard Double Room
Thomas BerlinWonderful location, walking distance to Fort Jesus. Great breakfast, lovely restaurant. Comfortable room with free coffee and tea, rooms with balcony facing street or to courtyard. Very friendly and professional staff, a truly welcoming place. Historic building, well preserved.
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Price per night from:TWD 1,793
Posted on Jun 16, 2025
Guest User
My experiences include both good and bad ones:
GOOD: I checked in on 12th evening and booked for 1 night original on trip.com. Then I really had a good time there. Relaxed in my primitive stylish big room with sea view, sang karaoke with some of the staffs and clients there. The staff Victor is a talented rap singer👍🏻. One of the staffs named Junior (which is a very good staff) warmly helped me with online shopping. So I extended 2 days because of the very good mood at the very beginning. The extended 2 days were not paid by trip.com, but were supposed to be paid directly with POS machine when I leave.
BAD:
Bad things happened in the early morning of 15th June, when I need to rush to the airport. One of the staff(a different staff, not Junior, not Victor) speaks no English, go to take the POS machine very slow (let my Uber wait and I almost not able to catch my flight) and overcharged me twice the amount I should pay, because of wrong operation of POS machine. I found out this fact hours later when check my account I was not in Mombasa even Kenya.
Another thing to mention, I informed almost every staff I know in Ziwa that I have to leave at 5am on 15th, so the 550KSH for restaurant should be charged before I go, either in the evening of 14th before they close, or in the morning of 15th, together with the extended 2 days’s room fees. But in reality, no one informed me, and I thought it was included in the final payment I paid by POS machine in the 15th morning. And then on my way, Ziwa contact me to ask for the 550KSH. I am out of Kenya, and I need to ask Kenyan friend to transfer me through m-pesa and then I pay her dollars.
I kindly request Junior to help accelerate my refund process, and he promised to do so. I am currently waiting for the updates.
But still, I don’t think these unpleasant mistakes should happened, which cause a lot of trouble, worries, a waste of time and effort, and excessive money on service fees, transaction fees and exchange rate losses. I am very upset and angry, because I am busy and in urgent need of money. These mistakes also reflect the deficit of ziwa’s general management and staff capacity building.
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Price per night from:TWD 1,807
Posted on Feb 17, 2026
Guest User
The Cocoa Boutique is a hotel with a lot of potential. The rooms are clean and very spacious but the decor is old and in need of renovation.
The location is excellent, right on the beach with great ocean views. The staff can not do enough for you especially the ladies on Reception!
The pool itself is lovely and clean however the few sun loungers available are in need of replacement and there is very little shade.
The food from the restaurant was very good and freshly cooked. We were late arriving and they stayed to ensure we had our evening meal. On another night we informed them we would not be back in time for dinner so they sent us the menu by What’s App and kept food for us on our return.
We had a lovely stay at Cocoa Boutique but it would have been even better had the decor been brought up to standard.
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Price per night from:TWD 3,278
Posted on Aug 14, 2024
Abdelmalik
I love this resort it’s in front the beach and it was my second time to go there
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Price per night from:TWD 2,462