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9.3/10
Great
DDora DoraIt’s spacious and comfortable, not very new but still well maintained. We had a pleasant stay for our family gatherings, would like to come back again!
DDeodatusFirst time at Citadines Iloilo.
The room itself was spacious and comfortable, and the location is top-tier — right in the heart of downtown Iloilo. The resto-bar on the second floor is great, and the staff there showed the kind of warm Ilonggo hospitality we’re all proud of. I commend the step to help the environment. Their is a refiling jar of water inside the room, DBest!
But since this was my first stay, there were a few things I really noticed:
1. I booked specifically requesting a single bed. I was given a room with two beds instead.
2. I also requested a quiet room, yet I was placed on the same floor as the swimming pool — and that night there was a big party going on until 9 PM.
3. I didn’t expect a fancy view since I booked a lower-priced room, but natural light is a basic comfort. Unfortunately, I couldn’t even open my curtains because people outside, from the pool, could directly see into my room.
4. And the worst part: while I was resting, another guest opened my room with their key card. Absolutely not okay.
I understand the hotel was fully booked, but that shouldn’t be used as an excuse. Front desk staff should still be trained to handle guest requests properly and ensure room safety — especially safety.
Should a guest really have to pray the hotel isn’t full just to avoid these issues?
Despite everything, I’m willing to give them another try. I know they can do better — and I hope the next stay reflects the level of service Citadines is known for.
EErenea CalapeWe had a great stay at this hotel. The room was very clean and well-maintained, which made us feel comfortable right away. The location is very convenient just near the mall, so everything we needed was within easy reach. The amenities were good and added to a relaxing and enjoyable stay. Overall, a nice place to stay and definitely recommended.
TThe Itchyfeet WandererLocation is perfect since it’s in the city proper. Breakfast is a bit awkward since it’s in a conference room not in their restaurant, with a round table good for 10pax so you’ll be eating with others in the same table. Pillows are not comfortable but the room is huge and spacious.
AAnonymous UserIt's really good. Good staff. Even the rooftop rooftop of the gym.
However, it can be a bit noisy on Friday and Saturday nights. The water is clean and I really like it.
PPoI arrive around 1 pm but they insist to check in at 2pm so i have to go for lunch then come back to check in again, even they have rooms cleaned already, actually i am using the room which they had clean already.
the swimmming pool is ok, but a bit old, the breakfast is not very good honestly, it can be better.
The staff is very helpful, they provide a lot of information to us , the first time travellers in Iloilo.