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9.3/10
Great
IIYATRISHAWe love the ambience of the place. Room service was superb! They really clean and change towels, even wash the used utensils knowing your things are safe when you come back to your room. All amenities are for couples except for the slippers but we didn't mind cause my husband brought his own. All of the staff are approachable. Wifi is working, fridge is cold, they also have blow drier and flat iron with stand. I just hope the television will upgrade to a smart tv. Everything was great. We even ate buffet breakfast which are various dishes from pinoy to foreign food.
AAnastasios-anastasiouInitiating with the positive aspects:
- The breakfast was exceptional, scoring a perfect 10/10. The restaurant offered an excellent range of food options, maintained a clean environment, and had courteous staff.
- The hotel is situated within a shopping mall, though it is not of significant size. The ground floor houses a large supermarket, and the second floor features a coffee shop and multiple fast food establishments.
While the hotel is located in the city center, there are limited activities available nearby. The condition of the appliances, furniture, and general maintenance throughout the hotel is subpar, with the exception of the restaurant. Rooms are in need of significant improvements, including gum. The hotel's cleaning standards could be enhanced. Additionally, it is necessary to wear gloves after changing bed linens and towels to throw the trashbin. I have not observed any hotel that adheres to strict cleaning protocols.
JJohn Vincent (JV)We are locals of Iloilo and always on staycation in several hotels in the city. This is the first time we stayed in citadines mngt in the city which formerly amigo terrace hotel.
We booked 2 rooms for week end stay. Room is nice, comfortable. Location is great. Staffs are warm and friendly.
Breakfast is rubbish ! Boom panis! Yes , the fried rice is spoiled not just normal spoil but it’s webbed liquid. For sure it’s over a day or stored completely out of temperature. To align with similar 4 stars in the city in terms of food, this hotel is behind. Limited selection charging of 400 pesos for breakfast, agree that this is cheap also compare to other hotels.
The whole family didn’t enjoyed the breakfast, we ate but with the doubt of unsafe food.
TThe Itchyfeet WandererLocation is perfect since it’s in the city proper. Breakfast is a bit awkward since it’s in a conference room not in their restaurant, with a round table good for 10pax so you’ll be eating with others in the same table. Pillows are not comfortable but the room is huge and spacious.
AAnonymous UserIt's really good. Good staff. Even the rooftop rooftop of the gym.
However, it can be a bit noisy on Friday and Saturday nights. The water is clean and I really like it.
PPoI arrive around 1 pm but they insist to check in at 2pm so i have to go for lunch then come back to check in again, even they have rooms cleaned already, actually i am using the room which they had clean already.
the swimmming pool is ok, but a bit old, the breakfast is not very good honestly, it can be better.
The staff is very helpful, they provide a lot of information to us , the first time travellers in Iloilo.