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9.3/10
Great
PPriedu34My stay at Richmonde Hotel Iloilo was truly excellent and exceeded my expectations in every aspect. As a business traveler, I greatly appreciated the hotel’s strategic location, which made it very convenient to access nearby establishments, meeting venues, restaurants, and transportation options.
The cleanliness of the hotel was outstanding. From the lobby to the guest room, every area was spotless, fresh, and very well maintained. The room was comfortable, organized, and provided a relaxing atmosphere after a long day of work.
The service was one of the highlights of my stay. The staff were consistently warm, courteous, professional, and attentive to every request. Check-in and check-out were smooth, and the team made sure that all my needs were promptly addressed.
I was also impressed with the hotel amenities. The facilities were complete, functional, and thoughtfully designed for both comfort and productivity. The Wi-Fi connection was reliable, the room amenities were sufficient, and the overall ambiance of the hotel was quiet and conducive for rest and work.
Overall, Richmonde Hotel Iloilo provided a seamless, comfortable, and satisfying experience. I highly recommend this hotel to fellow business travelers and even leisure guests looking for quality accommodation in Iloilo. I would definitely love to stay here again.
FFreixenetExcellent Stay with Outstanding Staff Support
We stayed one night at Del Rio in Iloilo and it turned out to be a memorable experience, thanks mainly to the incredibly caring and professional Front Office staff.
During our stay, I suddenly experienced a massive abdominal pain . The FO team was amazing — they immediately assisted me, provided painkillers, prepared a hot compress, and even called a medic to ensure I received proper treatment. Their genuine concern and quick action really made us feel well taken care of. I can’t thank them enough for going above and beyond.
The breakfast the next morning was incredible, with a wide variety of choices ranging from delicious local Iloilo dishes to continental options. Everything was fresh and tasty — definitely one of the highlights of our stay.
We also loved having direct access to the Esplanade, which made for a perfect morning run with beautiful views. The only downside was that the pool was not operating during our visit.
Overall, despite the short stay, Del Rio left a very positive impression because of its helpful staff and great breakfast. We would definitely consider staying here again on our next visit to Iloilo.
Highly recommended!
AAnastasios-anastasiouInitiating with the positive aspects:
- The breakfast was exceptional, scoring a perfect 10/10. The restaurant offered an excellent range of food options, maintained a clean environment, and had courteous staff.
- The hotel is situated within a shopping mall, though it is not of significant size. The ground floor houses a large supermarket, and the second floor features a coffee shop and multiple fast food establishments.
While the hotel is located in the city center, there are limited activities available nearby. The condition of the appliances, furniture, and general maintenance throughout the hotel is subpar, with the exception of the restaurant. Rooms are in need of significant improvements, including gum. The hotel's cleaning standards could be enhanced. Additionally, it is necessary to wear gloves after changing bed linens and towels to throw the trashbin. I have not observed any hotel that adheres to strict cleaning protocols.
CChin Chun HsiaoThe hotel's location is excellent, making it super convenient to get everywhere. The hot water for the shower was plentiful and warm, which was amazing, especially on a rainy day! We borrowed bowls and cutlery from the hotel, and that was a wonderful and thoughtful service. There's unlimited drinking water on every floor, which is very generous! We stayed in a triple room, and it was incredibly spacious. However, the soundproofing isn't great; we heard very loud nightclub music starting at 5 AM, and we really couldn't figure out where it was coming from.
AAnonymous UserThe room is okay for one, I didn’t like the fact that it didn’t have a window, it felt stuffy and moist because there wasn’t proper ventilation. I had voucher for 4 days breakfast but I only ate for two days because they served the same things. Rice, scrambled eggs, bacon and sausage. The hotels they provided looked too old and dirty and couldn’t use it.
But anyways if you’re looking for somewhere affordable just a night or two, it’s manageable.
AAnonymous UserPros: The hotel's location is super convenient, just across a major road from SM Mall.
Cons: Not enough power outlets in the room, and amenities were insufficient (I booked a twin room for two, but only got one toothbrush set). The soundproofing definitely needs improvement (when the next door room opened their door, it sounded like someone was opening mine). Also, the shower curtain could be longer; water still splattered out during showers.
JJohn Vincent (JV)We are locals of Iloilo and always on staycation in several hotels in the city. This is the first time we stayed in citadines mngt in the city which formerly amigo terrace hotel.
We booked 2 rooms for week end stay. Room is nice, comfortable. Location is great. Staffs are warm and friendly.
Breakfast is rubbish ! Boom panis! Yes , the fried rice is spoiled not just normal spoil but it’s webbed liquid. For sure it’s over a day or stored completely out of temperature. To align with similar 4 stars in the city in terms of food, this hotel is behind. Limited selection charging of 400 pesos for breakfast, agree that this is cheap also compare to other hotels.
The whole family didn’t enjoyed the breakfast, we ate but with the doubt of unsafe food.
EErenea CalapeWe had a great stay at this hotel. The room was very clean and well-maintained, which made us feel comfortable right away. The location is very convenient just near the mall, so everything we needed was within easy reach. The amenities were good and added to a relaxing and enjoyable stay. Overall, a nice place to stay and definitely recommended.
AAnonymous UserIt's really good. Good staff. Even the rooftop rooftop of the gym.
However, it can be a bit noisy on Friday and Saturday nights. The water is clean and I really like it.
EEmmanyThe staff was friendly and helpful since yung isang room is may issue sa AC so I asked her to check and she did pero same padin so she decided so transfer my friend to another room. The location is nice malapit sa mall but about the cleanliness dati okay sya since always kami nag stay dito maybe kulang na sila sa staff that's why other area's is hindi okay but it's a good stay.