Featured facilities: Parking, Laundry Service (On-Site)
Very Good
127 reviews
8.8/10
1 night
From €96
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9.5/10
Amazing
Ddreamstone****This was the fifth hotel on my trip to Switzerland. It's two bus stops from the train station, but conveniently located right by the stop, so getting there wasn't an issue. The hotel clearly exudes a rich history and old-world charm, with its luxurious European-style decor. I had a bit of trouble initially finding the right entrance and the front desk within the building. I'd actually booked a city view room, but the front desk upgraded me to a stunning lake view room – seriously, you *must* book a lake view! The terrace views were absolutely breathtaking!! The room itself wasn't huge, but it did have air conditioning. The bathroom was a tad small, mainly due to a large, rather useless cabinet taking up unnecessary space.
II Love TravellingsWe stayed 3 nights in a family room for 4. The room is spacious enough to put all our 5 luggages. The bed is comfy and there is a mini bar which offer free drinks. The location is ideal and walking distance about 10mins to the main train station. The buffet breakfast spread is also good.
WWahyu Hwanglocation is great, but if you drag check-in luggages, will have some draggy time with the stoney street and stairs
the amenities could be better, no body lotion and hair conditioner
room size is pretty comfortable
toilet, closet doesn't have bidet but i guess it's not the standard there, prefer bigger water flow for the shower
PPENGThe pictures are all views from the window. See the beautiful scenery of Lake Lucerne. Because it is this, we evaluate 5 stars. The hotel is 4 stars in size and has the same facilities as the domestic express hotel. The room is quite large in Switzerland. The balcony is very nice to see the lake. It takes 8 or 9 minutes to get to the lake. There are more places to eat around, and the bus is still close. Go to the hotel to take the little cable car. The breakfast variety is too small, 30 Swiss francs a person, it is really cheaper, it is the simplest breakfast in the entire Swiss itinerary. The breakfast restaurant can see the lake, it is still good. The overall layout of the hotel is very good, people like it very much, the hotel service is also very good. Specifically, the hotel has a shuttle bus, saying that it can only be sent to the bus station from the hotel, and then take the bus to the train station. The driver actually sent us directly to the train station that day, touching. Lucerne is not big, the hotel location is OK, and it is convenient to go anywhere.
GGuest UserThe hotel offers a convenient location near the train station, and the room was clean, comfortable, and well-maintained. From a facilities standpoint, everything met expectations.
However, the service provided during the night shift was disappointing. Shortly after midnight, I contacted the front desk for assistance with locating an Apple Store or confirming the train route to the airport, as my phone screen had just been damaged. The staff member on duty displayed impatience and a clear unwillingness to communicate. He repeatedly told me not to worry in front of him and to “figure it out myself,” which was both unhelpful and unprofessional. His information was also inconsistent—first claiming the Apple Store near the train station could repair phones, then insisting there was no Apple Store in the area.
When I approached the reception directly for further assistance, he again refused to help. By contrast, the morning receptionist was courteous, patient, and provided clear guidance, including the fact that a train transfer was required to reach the airport—details the night staff had not mentioned.
It is unfortunate that one staff member’s attitude overshadowed an otherwise positive experience. With more consistent and professional service across all shifts, this hotel would be an excellent choice for travelers.
AAnonymous UserThis hotel truly excels when it comes to room comfort. The rooms are spacious and bright, featuring tastefully arranged furniture that creates a warm and inviting atmosphere. High-quality bedding and toiletries ensure a good night's sleep and excellent hygiene. Additionally, the room's temperature and humidity are ideally maintained, contributing to an incredibly comfortable stay. Overall, the comfort level of the rooms at this hotel is exceptionally high and highly commendable.
GGuest UserIt's a prison converted hotel, more like a hostel. Location is great, 10 minute's walk from train station. The room is very small, although our room has the toilet. Two suitcases cannot left open at same time.The luggage storage room near the entrance is unlocked, and not kept attended, and my suitcase belt was stolen in a few hours.
CCHENGYINGThe room is clean, the style is quite medieval, and the furniture and equipment are very tasteful
The service staff are very polite and enthusiastic. Check-in time coincides with summer changes, and the hotel also provides thoughtful reminders~
PPPehtI have went there for one day , in the room there are 2 bed no sockets but have 2 usb chargers. Share bathroom and toilet ( there are a lot of them) . Facilities are play areas, study areas…
JJazz998The location of the hotel is very good, very close to Lucerne train station. The interior environment is clean, bright and tidy, and there are many guests, which proves that the hotel has a good reputation. As a tourist, I am generally satisfied with my stay!