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9.5/10
Amazing
GGuest UserHighly recommended!
The location is incredibly convenient, being very close to Lucerne train station and all the major attractions, with a bus stop right outside. I absolutely loved the hotel's decor. The room was very spacious, and they provided a full range of amenities including shower caps, slippers, shampoo, and shower gel. (Toothbrushes and toothpaste, however, need to be requested from the front desk.) Plus, there were complimentary snacks and drinks specially prepared for guests!
The hotel breakfast was delicious, and if you're not keen on the buffet, they also offer an à la carte menu. Additionally, the hotel also boasts exceptionally delicious Chinese cuisine (though be warned, it's quite expensive).
The hotel is right by Lake Lucerne, and it's truly idyllic to just sit on the balcony, feel the breeze, and enjoy a drink when you have some downtime. 😌 Overall, this is easily the most satisfying hotel I've stayed at in Switzerland.
The only drawback? It's a bit pricey, haha!
GGuest UserThe hotel's location is fantastic, just across the street from the train station. However, the room's layout prioritizes aesthetics over functionality; for instance, there's no luggage rack. The bed was reasonably comfortable. A nearby church chimes on the hour, which affected my ability to sleep early while adjusting to the time difference. The breakfast was quite basic, offering pretty average value for money.
TTing Ying GohI had a wonderful stay at the Radisson Blu Hotel in Lucerne, but what truly stood out was the amazing staff and their exceptional service. After I checked out, I realized I had accidentally left behind my little plushie elephant, which means a lot to me. The team kindly helped search for it, found it, and even arranged to send it to my next hotel, completely complimentary.
I’m incredibly grateful to the staff for their prompt help, thoughtful follow-up, and genuine kindness throughout the whole process. Their willingness to go the extra mile really meant a lot to me. Thank you so much to the team for the wonderful service and care!
BBingbingle、Big shoutout to Kilian! We checked in late at night, and luckily, we met Kilian, who was so warm, gentlemanly, and kind. He spoke a bit slower, probably to make sure we understood everything, and he was patient and smiling throughout our entire interaction. His attitude was excellent! He even greeted us proactively whenever we saw him.
The hotel itself is decent; the rooms are quite spacious, which is nice. However, the facilities are a bit old; the floor in our room creaked when we walked on it.
The breakfast selection wasn't extensive, not much to choose from, and the taste was pretty average.
ZZackoechoLocation was right beside the train station, making it easy to get in and out of the town. The main streets were also walkable, mostly within 20mins. It can get rather noisy at night due to the bar nearby, but the hotel did provide earplugs to help with the potential noise issue. There is no air-conditioning in the room we booked and we had to rely on the outside air, which was still rather cold so that was not a major issue. The lift is of the typical old European style, so travellers with huge luggage may find it inconvenient when taking the lift.
SSkyshanghaiReally was pleasantly surprised by how good this hotel was. Comfortable clean rooms, clean towels, comfortable beds and duvets, super friendly front desk, and really great location. A special mention of the quality breakfast spread which I look forward every morning. Strongly recommended.
CCHENGYINGThe room is clean, the style is quite medieval, and the furniture and equipment are very tasteful
The service staff are very polite and enthusiastic. Check-in time coincides with summer changes, and the hotel also provides thoughtful reminders~
GGuest UserThe best of the best everrrrr, cleaning ssevice everday, very cleannnnnnnnnn, veru friendly staffs. The staffs provided us everything they can. So lovely! 5 star service in the budget price
GGuest UserHotel was in a great location, room was clean and very nice, bed was comfortable, and view was nice. Our bathroom was across the hall from our bedroom-- which though a little strange --didn't cause us any issues as it was private and clean (and huge). The only critique I have would be about the self check-in. I understand the goals of having a streamlined check-in process, but we didn't recieve the email with instructions, and had no answer to an email of inquiry. It took me phoning the hotel's administration to get an answer, in which the woman was very helpful, but did take away some of our time in Lucerne. If there was a more straightforward process that did not involve using the machine at the front door, as well as having clearer instructions on checking out, the stay would have been perfect.