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9.4/10
Amazing
GGuest UserHow to say it?
Let me start with the bad parts. The facilities are too old. The bamboo room is not soundproof. The sea view is not vast and there are mountains around. There are many mosquitoes. The swimming pool is very small. There are many colorful lights installed in a very ”medieval” style. The attitude of the waiters is also a little inferior.
The good places are affordable! The food is not bad. The semi-buffet breakfast is delicious (the picture shows breakfast). There are many choices of international styles for dinner! At night, you can see flocks of birds returning to their nests at the sunset at the pier bar, which is very romantic!
GGuest UserThe Underwater Garden Resort has a unique location on the Baquit Island only 10 minutes boat trip to Coron .Foots in the water! Boatshuttle in hotelrate includet.
Very quiet at night and dayover only some boats passing at a good distance.
The restaurant is OK with place for improvement.
Fishh-Sinigang and grilled fish are delicious. The personell is very gentle, kiind and attentive. They are trying to improve and learn everyday.
Thank you for you hospitality!
Ss.oya_Great location. They don't provide towels for free, so if you need them you can rent it for 50 pesos. You can also book a tour or ferry through the front desk and it's super convenient. The room is nice. It has an air conditioner and a fan. The bed was big with a clean linen.
If you book a 12 person room you will have a shower in a room, but the water pressure there is weak. But you can go to the 2nd floor bathroom.
LLeiahWe stayed at the hotel for 4 days and 3 nights and it was worth the money. The room was spacious and clean. Hot and cold shower was available. The staffs were very kind and accommodating to our needs. I was able to work for 1 night with their internet even if it was just around 8mbps but there will be times the internet will be out. If you get the other side of the hotel, you will get an amazing view of the mountain. Only downside of our stay was that my husband got diarrhea on the last day of our stay, it could be from the boat tours or may be from the hotel buffet since I was not able to eat some of the meals there while my husband did. But overall, the hotel stay was great! Hopefully Palawan solves this ongoing “diarrheic outbreak”. We were able to visit Puerto Princesa and El Nido before but never had the experience getting sick.
TThat girl abroadI had such a wonderful and relaxing stay at this resort. From the moment I arrived, everything felt welcoming and effortless. I was greeted with a refreshing welcome drink, check-in was seamless, and my bags were taken straight to my room which made the arrival feel extra special.
The room itself was spacious and very clean. I was pleasantly surprised with welcome chocolates and brownies, which was such a thoughtful touch. The room was fully equipped with everything you’d need: bottled water, a hairdryer, toiletries, a coffee station, and a fridge stocked with drinks and snacks for purchase. It felt comfortable and well-prepared for guests.
One thing that really impressed me was the laundry service. They had my clothes washed and returned within three hours, which was incredibly convenient and efficient.
The pool area is absolutely stunning and very clean. They have three restaurants on site, which gives great variety. I ordered poolside nachos with a carrot and apple drink and it was delicious. Breakfast is a proper buffet, leaning toward a full English-style spread with plenty of options.
That said, I do think the bathroom could use a bit of attention. Water leaked through the shower door when showering, the shower head could benefit from a deep clean, and I noticed a few drain flies. It didn’t ruin my stay, but it’s an area that could definitely be improved.
I also experienced a small issue at checkout. They were unable to provide change when I was settling my bill, which delayed things. There were only two staff members assisting with checkout, and although I was scheduled to leave at 6:00am with a breakfast pack, I only managed to leave at 6:30am and unfortunately without the breakfast.
Overall, I truly enjoyed my stay. The resort is beautiful, the staff are warm and welcoming, and the overall atmosphere is relaxing. With a little more attention to bathroom maintenance and smoother early-morning checkout coordination, it would be close to perfect. I would still happily return.
JJULIE FRANCESShame about the maintenance management. For two days the swimming pool - one of reasons why we booked the hotel - smelled strongly of paint and the water had a greasy film of noxious smelling chemicals over its surface. The perimeter was being painted but no notice was given and no signage was put up after the work had finished but the chemicals were still evaporating so people were going in without realising for the next 24 hours. The hotel should had offered everyone the alternative of swimming at their sister hotel across the road. We happened to know about this and requested it on the first day but it should have been a standard offer to all other guests. Despite having had it subsequently arranged by both sets of management for us, reception at the sister hotel were unaware and initially told us that temporary usage despite the arrangement and special circumstances was not allowed. By the second day, we didn’t fit in a swim at all because it was too much hassle. This attitude shows the hotel management isn’t really looking after its guests properly and is letting down its guests and its staff who otherwise worked hard to make guests comfortable.
GGuest UserOverall, average hotel. I was disappointed and wouldn’t stay here again.
Room: stayed 5 nights. The room has a mold smell upon entering that persisted even with the bathroom door closed. The toilet also flushed very slow and sometimes required 2 flushes. Room was spacious, and otherwise quite clean and comfortable. Quite dated and furniture had lots of dings/scratches which doesn’t really matter.
Staff: I always try to be friendly to service workers because I know their work is hard. The staff I encountered seemed grossly disinterested. On the day of check in, I asked for some water (as I had to wait a few hours till check in), and was asked to pay 65 php for a bottle, but I witnessed another guest receive one for free. Not sure what happened. Also had some communication issues regarding laundry that I had done with the hotel. Perhaps the staff is overworked.. I didn’t experience the friendliness that other reviewers speak of.
I do want to shout out Mou, the activities/tour coordinator! She was very friendly, and helpful in planning my activities. She helped address an issue I encountered with my tour very promptly and efficiently. Thank you Mou!
Also thank you to the security guards who helped me call tricycles!
I wouldn’t stay here again, nor would I recommend anyone to stay here.
Suggestions: I think communication needs to be improved. If a staff member is busy, it is OK for them to let the guest know that it will be a moment. Would also recommend addressing the mold smell in room 320.
GGuest UserThe hotel was a bit far from town but always had tuktuks outside available to take you in. The pool was picturesque but the water a bit dirty as it's not a filter system. Still really fun to hang out by the pool! They had a Christmas Eve feast including a lechon roast and all of the food was amazing. The pool bar is cool, but they had run out of a lot of items during the Christmas holidays. They also had no scooters or motorbikes available to rent (again, holidays). I'd recommend!
GGuest UserEverything is old, dead, dirty. Ants, a large cockroach and a mouse were on the 2nd floor!!!
The location was right next to the pier, there was hot water. Everything else was quiet horror, the air conditioning did not work well.
GGuest UserGreat hotel at an affordable price with the best view! The location is very convenient, close to the main street, but not in a noisy place, you need to walk about 10 minutes, or take a transfer from the hotel, which leaves every 30 minutes. Breakfast is varied and tasty; pancakes and omelettes are prepared upon request. If you are choosing a place to swim in the pool, it is better not here, it is too warm here and with a large amount of chlorine. The hotel is not new, but overall everything is good, they clean it every day! Thank you very much, we really enjoyed it 😍