Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Mar 6, 2026
Guest User
Im afraid to write all this because this place because when we want to go back here, it will get too busy. We travelled with a baby and the hotel provided a high chair and crib which made a huge difference for us. They even upgraded our room. The staff is very responsive and would respond to my queries prior to arriving. They would help me with any questions at the front desk. Bernardo, Joal, and Claudio were excellent help. They had great recommendations for tourist things to do that met the needs of our family. The hotel and apartment were immaculately clean and staff were so friendly and thorough. We enjoyed the continental breakfast everyday. Some people complained in previous reviews its the same items each day but we found there was a new item each day. I also appreciated the consistency because I knew what to eat the next morning. The woman who does the breakfast has a wonderful spread. The fruit, coffee, eggs and everything were fantastic.
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Price per night from:€210
Posted on Jul 24, 2025
KB100
The Charming Hotel is a beautifully preserved historic building with a warm, inviting atmosphere. The rooms are comfortable and well-equipped with most of the amenities you’d expect, including a glass bottle of water that is refilled daily. Complimentary coffee is available throughout the day on the ground floor. The staff were exceptionally accommodating—I made use of the luggage storage and was even able to return after checkout to enjoy a coffee and relax on the patio before my departure. Breakfast was well-prepared and a lovely start to the day. One thing to note: access to rooms is only by stairs, so guests with heavy luggage should keep this in mind. Overall, this hotel offers a wonderful experience in a fantastic location. I would gladly stay here again.
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Price per night from:€127
Posted on Aug 6, 2026|Junior, Suite, 1 King, Mountain View, Balcony
Guest UserAmazing place! All the services were great! Easy to park the car! Good view of the balcony! After a tired in a whole day, I can relaxed side of the swimming pool, even raining on that day, I can swim in the indoor swimming pool! However, the outside swimming pool have to been improve, when I walked down to the swimming, even though I hold the handle to walk down, I slide down, got pain.
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Price per night from:€231
Posted on Jan 31, 2026
itravelrussia
Did not like at all. Location is excellent, in the heart of Ponta Delgada. Check-in process is quite embarrassing - self check-in with instructions, sent only 1 hour before check-in after I insisted. Charged for parking, which must be free, as per information on Trip.com, saying “sorry, the information is inaccurate”. The price on their website was twice cheaper than at Trip.com. The room was nice, quite practical with lots of amenities, but some of them were broken. Not that much space, not good with children. Can’t recommend at all, sorry
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Price per night from:€170
Posted on Jul 23, 2025
PBM
Location is bang in centre of city centre. You can walk absolutely to the heart of the city. Parking can be nightmare. The street on which the hotel is, is narrow and cobbled. We had a tape on our car the second day coz there was a construction on the building it was parked in front. Quite weird. But nonetheless, everything else is quite ok. There’s a lovely pizza place next doors which we felt was better place to have a meal than the restaurant on the property.
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Price per night from:€191
Posted on May 7, 2025
Guest User
We stayed at this hotel in 2016, during the first trip. So this time we chose this hotel again.
The hotel is conveniently located: it is possible to reach the airport and many sights in less than 30 minutes.
The rooms are spacious with a large bathroom. Bed is comfortable. There is plenty of storage space. There is a refrigerator and a teapot. However, very few rosetates and some of them didn't work, the teapot included in the bathroom.
The hotel is a good restaurant. A delicious breakfast. there is a bar with a good choice of drinks.
The hotel has open and closed pools, gym, sauna and steam bath. The hotel provides separate towels for spa facilities that can be taken with you on trips to sources. It is very convenient. Towels can be changed to dry as necessary, as due to high humidity on the island there is almost nothing to dry.
The hotel staff is very welcome and always willing to help with recreation planning. This time, at our request, they found the tide schedule in the natural pools, as swimming there is best during the tides, the water is hot.
Next time we will definitely stop at this hotel again.
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Price per night from:€112
Posted on Aug 31, 2025
Guest User
We stayed the first two nights of out two week holiday in the Neat Hotel. We were early arriving but our room was ready so we were able to check in, which was great. The first thing we noticed when we walked in the hotel was the lovely smelling air freshener, which gave a good first impression. All staff on reception that we spoke to were very friendly and helpful. The room was a good size with a comfy bed. There was a fridge but my one down point for amenities was that there was no kettle. A coffee maker but no kettle! No everyone drinks coffee but this seems to be a normal thing nowadays. I know you can boil the water but not use a coffee capsule, but the water still tastes of coffee. It was noisy at night but the hotel is right in the centre. Great location for the harbour. Would stay again if we ever visit The Azores again!
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Price per night from:€88
Posted on Jul 23, 2026|Twin Room
Guest User
Hotel Alcides was excellent! They let me check my bags in early for free, let me check in as soon as the room was ready, and overall were very pleasant and helpful.
The room was clean and spacious, the continental breakfast was fantastic, and the location is hard to beat. Would highly recommend!
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Price per night from:€96
Posted on Jun 9, 2025
Guest User
The hotel is located in a comfortable position, close to the north cost in a small town, just 15/20 minutes drive from Ponta Delgada & the Airport.
To my surprise when we arrived there were two type of rooms, suites or bungalows, of course according to the price we paid we were assigned the suite.
What surprised me that during the booking process to photos we saw were not the suites, which led us to believe that was going to look different than it actually was.
The amenities were limited, there is no safe or fridge in the suites.
In the bathroom the paper holder was rusted because it has been positioned under the towel rack.
The breakfast included option was fine, but little limited and repetitive, fruits were fresh and good, as well as well various cheese and hams choices.
If you can get a cheap price for your stay is overall a good option, but bear in mind that there are some caveats.
I would suggest to the hotel to update their images on the platforms and separate clearly the type of rooms available in order to avoid unwanted surprises for the guests.
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Price per night from:€85
Posted on Sep 17, 2025
Anonymous User
A little bit far from the sea but near shopping mall with big supermarket.
Room and toilet are nice and clean.
Free breakfast is a plus with basic bread, ham, cheese, cereal, milk, coffee, hot chocolate and sometimes fruit.
Very nice and spacious common room.
No kitchen facilities is the only downside provided the expensive food options in Ponta Delgada.
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Price per night from:€23