Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.1/10
Great
AAnonymous UserExcellent service & amenities. Only negatives were prayer mats in both rooms were not cleaned and sea view room was noisy from late activities in the hotel ground floor.
MMs Senator ✈️I arrived before 2pm (start of checkin) and they let me enter my room. I was so lucky and thankful as my journey to Jeddah was tiring :-)
In between my stays I often asked the reception to send the housekeeping into my room to set it up a little bit when I’m off in the city and the housekeeping did an excellent job! Everything was clean and well equipped. And I got my water and coffee daily.
The area around this Ibis hotel is okayish. Could be better and without a car it can be dangerous, too as there is a highway with lots of traffic next to it. But I somehow managed it to walk some distances although Jeddah isn’t a walkable city.
The closest supermarket is as Danube and about a 20 minute walk. The closest bus stop to get to the historic city center of Jeddah was also a 20 minute walk.
Unfortunately on my last day the reception called me at around 11:30am and was asking why I didn’t check out. I told them that when I checked in I asked for a late checkout and the receptionist agreed to 1:30pm. I told him to type it into the system, but he didn’t. Otherwise no one would have called me before. Please update your staff especially when I did give a notice to do so and to avoid the calls when I need some proper rest before a long journey.
All in all my experience was nice. I even visited the gym, which was well equipped. 5 stars goes to the excellent housekeeping!!! 🌟 🌟 🌟 🌟 🌟
GGuest UserPerfect location , the guys outside the welcoming guys who take your bag to the room are very friendly , the sea view is a different building you should know that , before you book .
GGuest UserWe stayed at InterContinental Jeddah for three nights over New Year’s Eve, expecting a special experience, but unfortunately the service was mediocre and underwhelming.
Despite contacting the hotel two weeks in advance and receiving confirmation, the room was not prepared for three people upon arrival. Communication with reception and housekeeping was disappointing. An additional bed had to be requested twice, and when it finally arrived it was set up with a questionable brown blanket instead of proper white bedding. It took further effort to have it corrected. We also had to repeatedly ask for an extra towel for the third guest. The instant service phone line was constantly busy, forcing us to walk to reception multiple times. Even basic items like bath gel dispenser were not refilled, we had to call.
Guest Relations contacted us via WhatsApp to ask about our stay, but after we responded, there was no reply at all—it appeared to be an automated message.
Reception staff were forgetful and not proactive, despite the reception never being particularly busy during our stay. When asking about New Year’s Eve events, no one mentioned or attempted to upsell the hotel’s own buffet or any other activities. We only discovered the daily buffet (available until 1 a.m.) later when speaking directly with restaurant staff. There was also no information provided about Africa Cup screenings.
On a positive note, the facilities are clean and well maintained, and the breakfast staff were the only truly attentive and professional team members throughout our stay. Particular thanks to the Egyptian(?) manager and his team.
Overall, the hotel has potential, but the service level does not currently reflect the InterContinental brand, especially for a holiday stay.
DderekjzThe hotel is a few blocks from the beach, but it's only a few minutes' taxi ride away, so the location is pretty good, and it's great value for money. The hotel breakfast is made by Indian chefs and features a lot of Indian curries and other dishes, offering a decent variety. The room is a bit small; the double bed is smaller than those at Aloft, making it feel a little cramped. The rooftop pool, however, is quite nice.
MMUHAMMAD NASIR KARMANDIt was amazing to stay for two nights
Hotel staff were very cooperative
Smooth check in
Front desk response on time
Cleaning service was wonderful
Suggesting for short stay
GGuest UserI had a good time at the hotel it was a lovely stay
Staff is very kind. Room is bigger and will definitely stay again at the hotel in the future. Smooth access to the room.
GGuest UserGreat hotel. I lost my Samsung tablet here. It took me two days to find it. I could find it when I came back and it was saved in the safe. Thank you very much 🙏 very nice and honest