Hot Spring Hotels in Yilan

The location was very peaceful and not too far from the Main Street of Jiaoxi. The staff were very friendly and helpful, and there was a very nice live music performance in the evening. The pool area was nice, and the hot spring private areas were sufficient. The breakfast and dinner buffet I would say is one of the best in Jiaoxi in terms of the Spa hotels and the rooms were well sound insulated. We would definitely come again and my infant certainly enjoyed it. One of the more expensive hot spring hotels in Jiaoxi but if you want a quiet and peaceful few days with activities, good food and with easy access to the mountains for a nice walk I would recommend this place. Minor criticism for the rooms I would say is the cleanliness. There were slight dust in places and because there is carpet, and if you’re prone to dust allergy be prepared. Saying that if they have a room without carpet that would be perfect, but nonetheless, we would definitely come again.

The housekeeping staff were sincere and promptly addressed guests' issues. The concierge team created unforgettable memories and happy times for guests. The hot spring bath in the room was large enough for the whole family to enjoy together, laughing and having a great time. Thank you, Phoenix Hotel, for your thoughtful arrangements and hospitality. The food has improved significantly, it's truly refreshing and a huge step up from six months ago – a testament to diligent management and operation. This time, I hosted foreign friends, and they were all amazed. Thank you all!

Awesome hot spring hotel with spectacular view at rooftop pool, movie night and hot spring. Breakfast buffet and spacious room and in room amenities. Highly recommended and definitely will stay there again. Dinner at hotel restaurant because it’s raining, tasty and great service but feel a bit rush with 100 minutes time limit.

This hotel is perfect for family trips! We had such a happy and relaxing stay this time. The double-spring design in the room was a huge plus, even our preschooler had a blast! The overall environment was clean and comfortable, and the location was convenient, within walking distance to Su'ao town. The hotel staff were also very friendly, and proactively offered help and showed genuine care. We will definitely be back!

Great location! You can easily walk out and explore the main street. The room was clean, and the private hot spring tub was hot enough. The only downside is that the double room felt a bit cramped, very much like a typical Japanese-sized room. The staff were friendly and welcoming! They also have a cute outdoor hot spring area and playground for kids, and you can even request a suitable pillow, which is pretty cool. Overall, it was surprisingly good! The kind of place I'd want to come back and stay at again~~

This is an amazing family-friendly hotel. From check-in to check-out, the staff showed such kindness and empathy towards both children and parents. Room service was also incredibly fast. What touched me most was one morning when my kids were having a meltdown, and we couldn't take them to the downstairs dining area. Once the staff understood the situation, they proactively packed up both our adult and children's breakfasts and brought them to our room – it was truly thoughtful. Even with many guests, the service quality never faltered; you could feel their understanding and care for families with children everywhere. On top of that, the hotel's location is superb! I hadn't done much research beforehand, but while strolling around in the evening, we stumbled upon a lively hot spring street with lots of game stalls that kids loved and street performers. We had a great time just exploring the area around the hotel. I can truly say this isn't just a hotel with family facilities, but one that genuinely understands the needs of families with children. Highly recommend it to anyone traveling with kids – we will definitely be back!

The hotel's location right next to Jiaoxi Train Station is incredibly convenient for travelers arriving by train; you can walk there immediately after exiting the station. The surrounding area offers excellent amenities, with plenty of food and drink options easily accessible, whether it's local snacks, restaurants, or convenience stores. The hotel boasts comprehensive public facilities, including an open-air hot spring (nude bath), which is very relaxing. There's also a spa, swimming pool, and gym available, making for a rich overall recreational experience. For guests driving, free parking is available downstairs within the hotel. As for the room, the TV offers Netflix and YouTube, which is convenient for relaxing in the evenings. Overall, the accommodation quality is decent, though the soundproofing could be better, but it's still acceptable.

Stayed in a Deluxe Double room. Check in was easy and the location is close to the train station, about a 7-min walk. The bed was really comfortable, not too soft as a few reviews suggested. The tub was clean and spacious for two, and the hot spring was super relaxing. There was noise from the next room but the front desk immediately sorted it out. Checked out by 12, so plenty of time. Highly recommended. 👍

I really wanted to love this hotel because it has some great features, especially for families. The staff were genuinely friendly and helpful throughout our stay, which made a positive impression right away. However, there were several downsides that made the experience disappointing. The location feels quite isolated—almost like you’re in the middle of nowhere. While there is a train station about 10 minutes away, getting there with a stroller was difficult and inconvenient due to the lack of sidewalks. Unfortunately, our room had a leaking ceiling that appeared moldy, which was concerning and definitely not what you expect from a hotel of this caliber. On top of that, you can hear trains passing by every so often, which can be disruptive. One of the main reasons I chose this hotel was for the kids’ playground and the buffet. While the playground was a nice feature, the buffet did not meet expectations as it was disappointing for a fancy hotel. Overall, the friendly staff were a highlight, but the issues with the room, location, and dining made the stay fall short of expectations.

First of all, this is a very old hotel that has seen truly better days. While maintained well, it has retained it's original furnishings and decor from the 1980s and 1990s. Staying here reminded me of my childhood travelling with my family in the 80s. The actual room does not look anything like the ones shown on the website. The hard floors mean you should wear their slippers or bring your own room slippers. The hot spring water advertised is just hot spring water pipes that go into your bathtub. There is a step that emulates hot spa step in the bathtub. The breakfast was good with nice braised meat and eggs that you can put over your rice or porridge. There's also hot soy milk. But no hot tea, only coffee. The staff look tired but hard working. There was a grumpy older lady receiptionist when we checked in and she was pretty rough in the check in process. E.g. ”if you don't put a number here, and you leave things in the hotel, we'll just throw them away! Just to tell you first.” Room was quite small or cosy, depending on your perspective. The only thing new was the air-conditioner. The TV set had all the settings for channels but none worked. Internet wifi was not quite working too.