Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Sep 15, 2025
Anonymous User
My stay at the Crowne Plaza Hamburg - City Alster was absolutely superb. From the moment I arrived, the elegant and professional atmosphere was noticeable.
The room was spacious and beautifully appointed, with a incredibly comfortable bed and a fantastic view. The location is also ideal for both enjoying the beautiful Alster lake and accessing the city center.
It’s the attentive service and premium amenities that set this hotel apart. I felt thoroughly pampered and would not hesitate to return for another luxurious stay.
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Price per night from:MXN$1,536
Posted on Mar 6, 2026
Guest User
I had a really pleasant stay at this hotel. The property is beautiful, very clean, and overall feels well maintained. The atmosphere is welcoming and comfortable. I especially liked that coffee and drinks are available anytime, which is a really nice touch. The breakfast was also great, and the pancake machine was such a cute and fun addition. I would also like to give a special thank you to Adrian at the front desk (I hope I spelled his name correctly). He was absolutely fantastic, very kind, professional, and genuinely caring. He communicated clearly and handled everything very well. I even noticed he was training other colleagues, and it was obvious that he understands the business and customer service extremely well. He really made a positive difference during my stay.
There was unfortunately one issue with housekeeping during my stay. I had stayed one day, liked it so much stayed 4 more days. On my first day, on several occasions a cleaner entered or attempted to enter my room early in the morning even though check-out was at 12:00. On my first day they knocked at 11am/12/12.30 and actually came in at 12pm, although I had paid for late check out (which by the way is an amazing option to have), while I was still naked in bed. One cleaner in particular — an older woman with short burgundy/brown hair — was quite abrupt. She repeatedly gestured for me to leave quickly. At one point she pointed at her wrist as if indicating a watch and used hand gestures to signal that I should hurry and leave, even though I still had time before check-out. It felt quite uncomfortable, especially as housekeeping knocked once and then opened the door quickly on a couple of occasions. On my last day, someone actually came in at 10AM in the morning. I just do not understand. I know it is a big hotel, I know they have to get a lot of rooms done in a short amount of time. I just do not understand the aggression of demanding a guest to leave so they can clean.
Thankfully, Adrian at the front desk was extremely helpful when I explained the situation. He took my concern seriously and helped communicate with the housekeeping team so it wouldn’t continue. Adrian really saved my stay!
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Price per night from:MXN$1,121
Posted on Dec 29, 2025
Guest User
I was very satisfied with the service and the staff. The location is ideal in terms of the subway and commuter rail connections.
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Price per night from:MXN$1,402
Posted on Jul 10, 2025|Twin Room
Guest User🌟 _A fantastic stay from start to finish!_ The staff at Hampton by Hilton Hamburg City Centre were incredibly welcoming and went above and beyond to make us feel comfortable. The rooms were spotless, modern, and cozy—perfect for unwinding after a day of exploring Hamburg. Breakfast was generous and delicious, with a great variety to suit every taste. The location is ideal, with easy access to public transport and major attractions. I’d happily stay here again and highly recommend it to anyone visiting Hamburg!
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Price per night from:MXN$2,447
Posted on Apr 14, 2026
Marc PPSuper friendly service at check-in and check-out. Very good breakfast buffet. Very clean room with a great view. Great bar. We'd love to come back again.
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Price per night from:MXN$2,087
Posted on Aug 16, 2024|Double Room
Itdoesntmatterwhofirst of all, the man at the reception did not check that we had already paid for the room. He presented a bill that needs to be paid now. I said several times that we have already paid for the number and showed a copy of the bill. He denied it, but he did a better search and found that we are already paid. He just said it was the software's fault, not his. I have been flying to Hamburg for almost 3 years and staying for a few days and booking a hotel. I have never had such a misunderstanding in other districts of Hamburg. Upon entering the room, everything was clean, but the bedding had an unpleasant smell..
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Price per night from:MXN$1,397
Posted on Aug 14, 2026|Bed In 8 Beds Dormitory
Anonymous User
To the gentlemen reading this, you don't have much choice, but to any ladies out there—I strongly, strongly recommend booking a female-only room. I cannot stress this enough: please choose a female-only room.
Overall, the hostel itself is fantastic. The facilities are decent, the location is unbeatable, and you really can't beat the price. The staff members were super friendly, and the place felt clean. Although this was my first hostel in Germany, I’ve stayed at many hostels around the world, and value-for-money wise, this place is top-notch.
The only issue comes down to some of the other guests. When I checked into my first room, I was hit with a terrible odor as soon as I opened the door, and someone was snoring loudly. I asked to switch rooms right away, and the staff were kind enough to accommodate me. Unfortunately, even in the second room, there was another guest with severe body odor who snored heavily all day long. Because of this, I couldn't relax or get a good night's sleep.
I really don't want it to sound offensive to someone..but my overall experience dropped significantly just because of this single reason.
Maybe I was just unlucky, but those guests seemed to be long-term residents.
So again, ladies, even if it costs a bit more, please do yourself a favor and book a female-only room.
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Price per night from:MXN$235
Posted on Feb 15, 2026|Standard Room 1 Double bed
Anonymous Userood location near to Hamburg main station. Check in was slow as there was only one old senior lady at the counter who kept talking to the guests in front of me and told me 5 times “just a moment…” The she left at 3pm and change shift to a young man who was much more efficient and friendly. My room was dark and smell funny but the bathroom is clean. Bed and pillows are very comfortable. Breakfast was same every day. Restaurant staffs are nice. Would recommend only if you need to be near the train station.
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Price per night from:MXN$1,394
Posted on Mar 24, 2026
SHAHIR91
Very near to central train station (walkable), check in from 15:00 but you can store your luggage in the meantime, ask the key from reception and go tour the city. Guest can cook, have kitchen with utensils. Every room have 3 bunk beds , have personal toilet in room with shower and hair dryer. Overall it was excellent stay for budget traveller
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Price per night from:MXN$210
Posted on Dec 2, 2024
Guest User
Die Heizung im Zimmer funktionierte nicht und das Wasser in der Morgendusche war kalt!
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Price per night from:MXN$1,065