Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
125 reviews
8.9/10
1 night
From €80
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8.9/10
Very Good
GGuest UserI complained about a problem with the refrigerator, and it was handled kindly. It's a place I'd like to visit again, with a quiet and comfortable location and friendly service.
GGuest UserWe stayed at your hotel for 18 nights in total as we were visiting our son and his family for the Christmas holidays. He lives nearby so this hotel was VERY convenient. The housekeeping was exceptional and we thoroughly enjoyed the hot water and pulsating shower in the bathroom. We were disappointed that there was not a coffee maker/kettle in the room. We were also rather disappointed that the full breakfast buffet on a couple of occasions did not have the hot items readily available. We were able to order individual servings of such items but it was not the same as being able to freely pick and choose what we wanted. We also noticed that the hot drinks that were dispensed from the machine were NOT hot at all and just merely warm.
The front desk staff were friendly and courteous at all times. We will definitely stay here again the next time we visit our son in Hamburg.
IItdoesntmatterwhofirst of all, the man at the reception did not check that we had already paid for the room. He presented a bill that needs to be paid now. I said several times that we have already paid for the number and showed a copy of the bill. He denied it, but he did a better search and found that we are already paid. He just said it was the software's fault, not his. I have been flying to Hamburg for almost 3 years and staying for a few days and booking a hotel. I have never had such a misunderstanding in other districts of Hamburg. Upon entering the room, everything was clean, but the bedding had an unpleasant smell..
YYauWendyI have to catch an early flight from Hamburg airport and this hotel is close to the S1 train station. from there within 15 minutes I arrive the airport. It takes me ca. 10 minutes walk from hotel to/from Main train station, with a 30 inch big luggage 🧳
I'm glad I can checkout sharply at 5am, the counter is manned 24 hours and their staff are nice to offer help, e.g. lugguage storage, early checkout
GGuest UserLage für einen Stadion- oder Barclaycardarenabesuch unschlagbar, weil beides unter 10 Minuten zu Fuß erreichbar. Wir hatten das Glück den letzten Kostenpflichtigen Parkplatz zu ergattern, sehr erfreulich ;-) Am besten also nicht zu spät anreisen! Online-CheckIn gewöhnungsbedürftig aber machbar. Das Zweibettzimmer im Industriebetonstyle ausreichend groß, ohne Schränke, ohne Coffee Making Facility, ohne Kühlschrank/Minibar und kleinem/halben Kopfkissen! Ein merkwürdiger Geruch durchströmte das Zimmer, erinnerte ein wenig an Baustelle. Das Fenster zu öffnen schien die Lösung, es konnte aber nicht durchgängig offen bleiben, weil Zimmer 201 zur Straße ging und diese sehr lange und sehr früh stark befahren war. Zudem machte sich duch Gäste die Nachts vor dem Hoteleingang sehr lange laut waren weiterer Lärm unangenehm breit. Die Internetnutzung wurde erst durch umfassende lästige umständliche Anmeldung zum Reward/Hotelprogramm möglich. Warum...? Das Bad ist modern, neu, die Dusche gut. Wünschenswert wäre ein Stromanschluß und Zahnputzbecher, der nicht aus Pappe und damit mehrfach nutzbar wäre sowie Möglichkeiten Handtücher gescheit aufzuhängen. Das Frühstück haben wir im Paket mit der Übernachtung günstiger als für die angezeigten 14 € pro Person erhalten. Dieses war gerade noch ok, die Auswahl nicht besonders groß, an zwei Kaffeeautomaten bildeten sich recht lange Schlangen. Keine wirkliche Empfehlung für 14 €! Der CheckOut war unkompliziert und freundlich.
FFELIXFANNHygiene: as always good.
Environment: The location is as general as ever, and there are supermarket restaurants nearby. There is a fried fish restaurant, which is affordable and delicious.
Service: as always good.
Facilities: as always good.
GGuest UserОтель находится рядом озером. Есть где прогуляться заняться пробежкой. Вечером на озере с отличным видом можно поужинать. Сам отель удивил спокойным чистым но ером в дополнительно зданни с балконом во внутренний двор, но в номере нет ни холодильника ни столовых принадлежностей. Есть халаты и тапочки. В общем можно рекомендовать если район устраивает (15 минут пешком до главного ЖД вокзала).
GGuest UserUnfortunately, my booking was not available when I arrived, even though it had been booked about 4 days before arrival and confirmed by Trip.com.
Nevertheless, the friendly receptionist was able to solve the problem relatively quickly. But unfortunately I didn't get the room and/or upper floor I wanted!
Pretty chandeliers do justice to the hotel name!
The bathroom needs a bit of renovation...
Otherwise, everything was fine!
KK.Yua&o Hamburg Reeperbahn locate closely to the St. Pauli Pier, it is a hot spot for sea food and famous Fischbrotchen. It also close to the U-Boot Museum Hamburg in a short walking distance only. If you visit there at Sunday, don’t forget to visit the St. Pauli fischmarkt at 5am. You can enjoy fresh sea food at good cost.
YYONGThere is parking lot, service is OK, check out is 11 o'clock. Very unfriendly, not knocking the door without explaining the reason, unable to communicate in English, except the front desk. The facilities are very poor. The room is small and not as good as a small hotel in the country.