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9.1/10
Great
JJohn AndrewFantastic location in the Orara hills
The Santa Fe cottage is wonderful with an open fire and cosy decor
These are fully self catering cottages so you need to bring food but everything else is provided including firelighters and matches.
Order your Firewood in advance from the office.
Thoughtful touches like fluffy dressing gowns and a rug for cuddling up on the sofa much appreciated
The Owners are friendly and helpful thanks so much
Only small point is the WiFi (no signal at all at Santa Fe cottage and poor throughput even if you go nearer to the router).
GGuest UserThe apartment is quite old and has a dated feel, but it was clean and well maintained. The towels and linens were crisp and spotless. The location was convenient for shopping and dining, though it’s not next to the beach. It suited our needs well for a stopover, but I probably wouldn’t choose it as a holiday destination. The owners/managers were excellent communicators and very helpful whenever we had questions.
GGuest UserService poor behind the bar and a bit slow at times
Over priced considering no table service for drinks or cocktails as had to wait at bar for drinks
Staff seemed a little over whelmed and stressed by the amount of people
Food in restaurant was average and a bit overpriced.
Breakfast was delicious and had a great range on offer ,staff were pleasant and helpful .
Reception staff were exceptional on the Saturday and Sunday checking out.
A very nice resort but the standard has gone down since last being there almost 12 months ago .
GGilly76Had lunch at Big Banana before as I was starving and had been driving all day. Got to reception on time and was given a map of where my room was. The layout of the place was pretty confusing at first but that was mostly my fault. I was exhausted from the drive as I just came from Sydney so I hunkered down soon as I arrived. Woke up hours latee to have dinner. Good proximity to the shops and eateries.
The room itself was pretty clean, though smaller than i saw on photos. Was close to the beach so I went for a walk. Overall recommended for solo travellers, short stays and for those with kiddies as theres the said beacb, and a pool. Also a spa for the tired parents.
GGuest UserThe location is convenient because it's only 5 minutes away from old and new town, also not far from diffent beaches. Staff are friendly and helpful. The motel is old so don't expect a luxury stay but room size is good. We saw some huge cockroaches inside our room one after another so that was a bit frightening. We'll stay somewhere else if we have options because the cost for our stay was nearly $300 a night.
GGuest UserWe booked on short notice and was able to get a pet friendly room for a 1 night stay. The room was clean & comfortable. The facilities were very good. The manager? on the desk was a lovely lady, very friendly and a great personality.
The noise was a bit loud from the highway but by 11pm it had settled and only heard a bit through the night.
I think it is amazing to even have a pet friendly motel and I would gladly stay there again.
L & D QLD.
GGuest UserThe hotel needs to be completely refreshed, the room and bathroom aren’t well maintained, it is surprising that Accor Group allow such kind of condition. The water is sinking in bathroom, the fridge is dirty and hopefully the carpet is dark.
MMarkusHotel located a little way out of town with a beautiful beach.
The beach is the highlight, the fine, soft stone beach is perfect for playing.
The resort isn't actually a hotel, but a serviced apartment complex where rooms are also rented out. Most are long-term rentals.
And that's the problem, there is no service, none! The reception is closed and there is a sign saying that you should only call the hotline in an emergency. In all other cases a service charge of 50 AUD is charged. The fact that we were able to check in was only a coincidence because the cleaning ladies helped us. We couldn't reach the reception. There is also no place to eat in the complex, not even breakfast.
GGuest UserBasic hotel room, no air conditioning, although not needed this time of year. Older style and the room is small. All good for a one night stop while driving north or south. The small bathroom and shower were super clean. Strangely there is no basin in the bathroom but there is a kitchen sink in the bedroom, however there isn't a kitchenette. Having said that I would consider staying there again for the right price.