Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 31, 2026|Comfort Suite-Non-Smoking
shibuyatravelThe rooms and facilities were absolutely amazing! Each room had its own private indoor onsen, and the fridges were filled with various drinks. Bathroom amenities were beyond expectation, with face wash, lotion, etc all provided. The hotel provided free drinks (both alcoholic and non-alcoholic) in the lounge and garden in the afternoon. Dinner and breakfast were perfect! There was more food than we could finish, but the quality of each dish was spectacular. Leave time for a long breakfast because the food keeps coming. The hotel was also very accommodating in helping us forward our luggage to our next destination. It was the perfect place to relax and refresh. We stayed two nights but wished we stayed the whole week.
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Price per night from:RUB 76,168
Posted on Mar 10, 2020
mtQBringing the dog to stay together, very satisfied in all aspects. The hotel is about a 15-minute walk from Karuizawa Station, and there is a free shuttle service, which is very considerate. The hotel facilities are very clean. Although it is a pet hotel, the rooms and public areas do not have any unpleasant smell. Both indoor and outdoor are equipped with a dog run and a dog salon where you can take photos. It was fun to communicate and play with other dogs in the public area. During the stay, you can also soak in the hot springs, and adults can also relax and enjoy. In short, it was a very satisfying experience. Next time I go to Karuizawa, I still want to take the dog!
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Price per night from:RUB 14,920
Posted on Jun 9, 2026
Hugo C 168This was a really lovely trip. The staff here provided excellent service. As soon as the car pulled up at the hotel entrance, someone came right away to help with our luggage.
We stayed for two nights and three days, and had breakfast twice — one Western-style and one Japanese-style. Both were delicious, though I personally preferred the Western breakfast.
The public bath was also great. It was never crowded, which made the experience all the more enjoyable. Our room was spotlessly clean and well-kept. Compared with hotels in Hong Kong, this place offers really good value for money.
That said, there was one slight downside. I found out the hotel was built over thirty years ago and only renovated a few years back. The rooms and in-room facilities still feel quite modern, but the corridors and lobby clearly show the building’s age and have barely been updated. You can definitely sense a hint of old charm here.
Overall, it was a wonderful stay.
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Price per night from:RUB 21,464
Posted on Apr 16, 2026
Guest User
Had a great time at this resort hotel! Rooms are spacious and beds are comfortable! Had a great experience with all the ground staff. Breakfast, Lounge access staff were all excellent! Special thanks to Miyata, the lady in short hair with black jacket and trousers. They were lovely and super helpful and friendly.
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Price per night from:RUB 21,095
Posted on Feb 25, 2026
Guest User
The rooms are incredibly spacious. The breakfast is abundant and aligns perfectly with Japanese nutritional standards. I highly recommend Usagi no Mori, a bunny-themed restaurant just a 5-minute walk away, next to a large supermarket. The hotel's location is also very convenient for visiting any attractions in Karuizawa.
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Price per night from:RUB 14,309
Posted on May 6, 2026
加納信子Everything was incredibly clean, the food was delicious, and all the necessary services were provided – I was completely satisfied! After enjoying scones and tea as a welcome treat, I rented an electric bicycle and explored Old Karuizawa. I drove from Tokyo to the hotel, but the roads were crowded everywhere because it was Golden Week, so being able to rent a bicycle there was a real lifesaver. Dinner was British-style cuisine, and the staff's service was wonderful; I had a fantastic time. Throughout my stay, from beginning to end, I received incredibly warm service that truly showed their hospitality. Considering it was the middle of Golden Week, and with this location and service, I was amazed at the price! This is a hotel I would definitely want to return to.
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Price per night from:RUB 8,440
Posted on Jan 21, 2026|Twin Room
Guest UserWe spent 2 nights in Prince after first 2 nights in Kusatsu onsen town. The hotel looked underwhelming on arrival and the front office service was efficient but cursory compared to the warm hospitality we had in the ryokan stay. It was low season and hotel was very quiet and had a ”cold” atmosphere.
I was further disappointed when we were shown our room which was on the lowest floor with a simple garden view. On requesting the check-in staff for a change of room on higher floor and a more scenic view, I was told there is an upgrade charge, which I accepted. The new room was the same size and configuration but on a higher floor with a nice view of Mt Asama. While I was happy to pay the fee, I can't help but compare their practice with all the hotels that I have stayed in all these years, where room changes were complimentary so long as the room type remains the same. Nevertheless, the hotel's facilities delighted me immensely and I enjoyed the overall experience.
The highlight of the hotel stay was the fantastic view of Asama in a high ceiling dining room with full glass window. We were able to have different table seatings for both morning breakfast as the hotel occupancy was low, which gave us different perspectives of the scenery.
The other highlight of the hotel is the onsen facility which is located in a separate building on higher ground, accessible via a self service automated tram. Aside from Asama view in the outdoor onsens, there is a common lounge which has equally awesome view of Asama. We enjoyed our time soaking in onsen and resting in the lounge.
Was
I would go back to Prince Asama and experience the scenery during a different season!
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Price per night from:RUB 18,842
Posted on Jan 1, 2024|Japanese Western
Guest UserHotel Marroad is just a few minutes by the shuttle bus from the station , and it can also be reached on foot. We booked a room for 4 people and the room size is good at a very reasonable price (include breakfast). The fixtures are a bit old. However, the room and the amenities are very clean. We come to skiing and the hotel has a rental service (much cheaper than you rent at the ski field) which is very convenient. Also, they send us to ski field every day.
Staff can speak little English, but they are all very friendly and helpful. Breakfast is delicious, and it is a must try.
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Price per night from:RUB 13,966
Posted on Nov 23, 2023|Standard Twin Room
Guest UserIt is a 2-floor hotel with hot spring for the guests to enjoy. Though the staff speak little English, but they try their best to communicate. I enjoy most the food they offer. The package includes breakfast and dinner. To my surprise, the dinner is a 5-course french cuisine with coffee at the end. The quality is high not only the food but service. The breakfast is mixed with French and Japanese style. Main course is french and served, and the Japanese food and drink is in buffet style.
I learnt that some people may find the location is not very convenient. However, the hotel provides shuttle bus service to and from the train station. Kindly make reservation in advance and the transport is well managed. If you love a relaxing and quiet holiday in Karuiazawa, this hotel is a good choice.
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Price per night from:RUB 4,290
Posted on Apr 29, 2026
PupaeB
We stayed at Karuizawa. The accommodation was reasonably priced and comfortable. They have various room types, but we chose a ryokan-style room which involved sharing a bathroom, but there were plenty of facilities and it was very convenient. Regular rooms also have private bathrooms. It's conveniently located for walking to nearby attractions. The only thing we didn't have was hot water. They actually have an onsen (hot spring), which would have been perfect if it had hot water especially with the single-digit temperatures like that, I highly recommend it to anyone interested.
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Price per night from:RUB 3,908