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9.8/10
Outstanding
SSerene_lanAs the first person to write a review, I have to praise this hotel. It was my first business trip to Kuching, and this hotel suddenly appeared on the 18th. There were no reviews, which made me worried I might have a bad experience. I checked online and found it was part of the IHG (InterContinental Hotels Group) group, and it was a renovated older hotel. After checking in, I felt it was incredibly good value for the price. The hotel's decor was grand and unique, with a youthful and stylish design. Many corners featured thoughtfully placed furniture and artwork. The facilities were excellent. Because the hotel is new, every corner of the room was spotless. As someone who travels frequently for business, I'm very particular about hotel cleanliness, and this hotel truly didn't disappoint. The front desk staff were very polite and welcoming. The bedding was very comfortable and soft, and I slept very well. The bathrobes were also of high quality, the towels were clean, and the toiletries smelled wonderful. The breakfast was plentiful with many choices, and I heard the dinner was also good. This hotel truly exceeded my expectations. Before this, I was torn between two other five-star hotels in Kuching, but after this comparison, I won't have to worry about choosing another one. Voco just opened on June 18th, and I still feel a slight smell of renovation. It gets better after turning on the air conditioning and ventilating. If you mind the smell of renovation, you can move in after September; I think the smell should dissipate by then. It's only about a 10-minute walk from the airport, and it's also about a 10-minute walk to popular spots like the Seaside Plaza. The location is very convenient. If I come here for business again, I will definitely choose this place without hesitation.
PPatrik NGIt was a pleasant weekend, having to stay at Hilton Kuching. The location is perfect, right next to the promenade and river, facing the majestic landmark of the State Government office, which is the backdrop for the nightly fountain show. Everything about Kuching, the old charm of Carpenter Street, the newer side of town, etc are all within a stone’s throw away.
The staff of Hilton is amazingly friendly and helpful. All in all we had a great stay at Hilton Kuching.
BBun KiatWe recently stayed at this hotel with our family to celebrate our wedding anniversary, and it was a wonderful experience. The hotel is new, clean, and very well maintained. The rooms were comfortable and spotless, providing a pleasant stay for our family.
The location is excellent, with convenient access to nearby attractions, restaurants, and shopping areas, making it easy to get around. The overall environment was welcoming and relaxing, which made our anniversary celebration even more memorable.
Thank you to the hotel team for the great hospitality. We had an enjoyable stay and would definitely recommend this hotel to families, couples, and anyone looking for a comfortable and convenient place to stay.
Rating: ⭐⭐⭐⭐⭐
JJohana binti JohariRoom with sea view was absolutely perfect. The panoramic ocean view from our room were breathtaking, green, fresh. The staff went above and beyond to ensure our every need was met. Very calm pool to swim. Private beach access was ideal for relaxing vacation.
GGuest UserI rarely leave comments, but after this trip, I feel the need to do so—overall, it was quite disappointing.
This morning at breakfast, I found a dead mosquito on my plate and requested a replacement. However, the plate was returned to me, and it appeared to be the same one, with a mosquito leg still on it (I didn’t manage to take a photo). I’ve included another photo showing a cockroach leg in the room, which reflects my concern about the overall cleanliness.
Service was also lacking. There was no proper introduction to the resort upon arrival. When we asked a staff member how to get to the beach, they simply nodded without giving any directions or confirming if access was allowed. We had to find our own way, which is not acceptable given the price point.
That said, the room itself was excellent, especially the décor and the bathroom. However, for the mangrove room, be prepared for a noticeable (and somewhat unpleasant) mangrove smell, which makes the balcony less enjoyable.
GGuest UserExceptional Hospitality That Made My Birthday Special
I recently had the pleasure of staying at Pullman Kuching Hotel, and it was truly a memorable experience. I chose to celebrate my birthday there, and the team went above and beyond to make it special.
A heartfelt thank you to I-Rene Saw, the Guest Experience Manager, and her wonderful team for their thoughtful arrangements. They beautifully decorated the room, surprised me with a birthday cake, and put us to a newly renovated room. These small yet meaningful gestures made a big difference and created a warm, celebratory atmosphere.
We thoroughly enjoyed our stay — the service was attentive, the room was comfortable and modern, and the overall experience exceeded our expectations. I highly recommend Pullman Kuching Hotel for anyone looking for a relaxing and memorable stay.
Thank you once again to I-Rene and the team for making my birthday so special!
ZZulu TravellerEasy location halfway between Kuching airport and city centre. Very friendly guy at the reception speaks English with a US accent.
The room itself was clean and comfortable. No complaints.
Breakfast the choice was very limited. But what they had was pretty tasty. No coffee machine, sadly.
Overal very adequate for the price they charge.
GGuest UserThis is a classic older hotel. The biggest highlight is definitely the great views and relaxing atmosphere, especially the balcony area which is very comfortable and offers excellent scenery.
We stayed in a triple room. The room itself felt quite old, and the facilities clearly showed their age. As for cleanliness, it was a case of 'looks okay on the surface, but the details are lacking.' For instance, there were some less-than-clean marks on the sheets, and while the towels had clearly been washed, their dark color wasn't ideal. The bathroom's cleanliness was also just average; not overtly dirty, but not meticulously clean either.
Overall, the hotel's strong points are its views and location. However, there's room for improvement regarding the room's hardware and the detailed cleanliness. It's best suited for guests who prioritize scenic views and are less sensitive about the age of the accommodations.
WWilson CcGreat location, convenient for getting anywhere. Plenty of food options downstairs. The self check-in process was clear, and both the room and bathroom were clean. The water pressure was excellent, making for a very comfortable shower. If I had to nitpick, the room size was a bit small, but it's not a huge issue for an overnight stay. Definitely recommend.