GGuest UserI saw many posts online about Kimpton Lingshui, and since it's a new hotel, I made a point to stay there after arriving in Sanya. Overall, it was quite good.
Facilities: As a new hotel, the facilities are impeccable. The bathroom amenities are excellent, with Marvis toothpaste and a cute massage cushion comb. The room decor and public area design are exquisite.
Hygiene: Personally, I think the hygiene needs improvement. The shelf in the bathroom might have been overlooked, as there was some dust. Also, on the first morning after checking in, my daughter woke up with one eye swollen. Based on an online consultation and subsequent developments, it was an allergic reaction due to contact with or a bite from an insect. Since she was fine before going to bed, it was highly likely she encountered the insect in the room. I reported it to our butler Winnie the next day, and she immediately arranged for pest control, which was great!
Environment: The hotel's scenery is beautiful. The ocean view from the room is very healing, and every step you take around the hotel offers a new picturesque view.
Service: All the staff I encountered were very friendly. Even if they weren't sure about something, they would actively help inquire and resolve it. I'm most grateful to our butler Winnie; I could report anything to her, and she would quickly help resolve it. She was very proactive and had an excellent attitude throughout, asking daily if there was anything she could assist with. This deserves high praise!
Food: Perhaps my expectations for breakfast were too high due to all the positive online comments. The quality was excellent, and it's available until 12 PM, but I felt the variety was a bit limited. We tried all the hotel's restaurants; both the Japanese restaurant, Pelican, and the Cantonese restaurant offered very good cuisine, better than some top hotels in Sanya.
I'd also like to offer some suggestions. Besides needing to supervise hygiene more closely, the hotel needs to pay more attention to maintenance, including in-room facilities and outdoor landscaping. For a hotel that opened recently, the maintenance is not quite up to par, for example, with the drainage, TV, and remote control in the rooms. I hope the hotel can pay more attention to these areas and continue to improve.
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