Featured facilities: Public Beach, Parasailing, Sailing
3325 reviews
8.5/10
1 night
From CAD 84
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9.5/10
Outstanding
GGuest UserI've always wanted to stay at Raffles Clearwater Bay, and I finally got to! I booked a Seaview Residence but was upgraded for free to a Bali Lighthouse Room, and the ocean view was absolutely stunning! My room was 1157, and there wasn't even a hint of mildew. While the facilities might be older, they're not run-down at all, which is perfectly fine. The public areas are grand and beautiful, with plenty of spots for photos. My favorite was the irregularly shaped pool; the winding lanes were so interesting. Breakfast clean-up was a little slow, but there was always enough seating. After checking out, I stayed by the pool for a long time. I'd suggest adding a hairdryer and dry towels to the restrooms by the pool for convenience. My butler, DARRYL, was incredibly responsive to all my requests. I'd definitely come back!
Hotel near Clear Water Bay, Lingshui 60% of visitors choose this area
Price per night from:CAD 323
9.3/10
Very Good
ZZhouguanbufanghuo“Beyond luxury lies humanity.” This is a phrase I heard from the general manager of the Mandarin Oriental Qianmen during an interview. Before my stay at Capella Sanya, it might have just been an abstract design concept. However, during this trip, thanks to the attentive care of our Capella Culture Explorer, Diana, this statement became tangible and vivid.
🌿 More than just a hotel, a true “local guide”
What touched me most was Diana's professionalism. Unlike generic, rehearsed speeches, she knew the local area like the back of her hand. When I asked for dining recommendations, she didn't just rattle off the hotel's internal restaurants. Instead, she genuinely recommended unique local eateries and even bustling night markets. This sincerity, going beyond the hotel's boundaries and thinking from the guest's perspective, truly embodies the essence of Capella's “Culture Explorer” concept.
🏎️ Meticulous “predictive” service
Diana’s service logic wasn't reactive; it was proactively predictive.
Knowing I was heading to a restaurant, she always arranged a buggy transfer for me right away.
She seemed to have a “precise clock” in her head, always knowing when I'd finish my meal and proactively asking for feedback afterwards.
When faced with a less-than-perfect dining experience, she responded quickly and resolved it perfectly. This feeling of being cared for and constantly looked after is the core premium offered by a luxury hotel.
🥥 Personalized tenderness in the details
One detail that made me feel incredibly cared for: I casually mentioned that I wanted something light to eat late at night to avoid burdening my stomach. Diana remembered this and proactively arranged for the rich dessert to be replaced with a refreshing coconut. This kind of intuitive service – “understanding what you say and making things happen” – is far more delightful than standard SOPs.
Conclusion:
While the architecture of Capella Sanya is undeniably stunning, what truly makes me want to return are exceptional Culture Explorers like Diana. She transforms luxury from cold marble and expensive bedding into a warm, humanistic care that flows through every detail.
Thank you, Diana, for making this Sanya trip an irreplaceable memory in my heart.
2285026****This hotel boasts an excellent location near Qingshuiwan, with shopping areas and a farmers' market nearby, making transportation very convenient. Furthermore, the hotel features its own private beach with beautiful scenery, perfect for families and couples. It's also close to popular spots for mudflat exploring, making it easy for guests to discover and experience this activity.
**Facilities:** The hotel offers comprehensive facilities, including multiple swimming pools and children's play areas, ideal for family trips. Although some facilities are a bit older, they are well-maintained. The rooms are spacious and comfortable, with cozy bedding. The hotel provides a variety of entertainment activities, especially for families, and offers tools for mudflat exploring, catering to diverse guest needs.
**Hygiene:** The hygiene conditions are good; both rooms and public areas are kept clean. Guests generally have positive feedback on the hotel's cleanliness, finding its hygiene standards high, with thorough room cleaning providing a comfortable living environment.
**Value for Money:** The hotel offers great value for money, with reasonable prices that match its facilities and services. Guests feel that the services and facilities provided are satisfactory for the price point, making it a worthwhile stay.
A few guests suggested updating some facilities and equipment, improving detailed cleaning, and optimizing breakfast variety and service attitude.
What is the average price for Seaview hotels in Lingshui?
For Seaview hotels in Lingshui, the average price is CAD 1,446 for weekdays , and CAD 1,461 for weekends (Friday–Saturday).
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