Novotel Guiyang Downtown is part of French hotel group Accor Hotels, where is located in the center of city and close to numerous attractions including, such as "Jiaxiu Pavilion guide" and “Wenchang” Pavilion. Only 2-minute walk will see guests in the lively commercial center of Grand Cross Square. Guiyang Railway Station and Guiyang Airport are 10 to 20-minutes' drive.Novotel Guiyang Downtown offers 243 rooms, all of which are stylishly decorated with contemporary touches, against a backdrop of either city or mountain views. Guests can expect to enjoy all up-to-date amenities and free internet access in their room.Different styles of Chinese and international cuisine can be found in the hotel's restaurant, with snacks and light drinks also available in the Lobby Lounge. The hotel bar and night club, Top of the Town, can be found on the 29th floor and offers 360-degree panoramic views of the city.Four meeting rooms, which can each accommodate 50 people, are perfect for meetings and seminars and are kitted out with top-of-the-range audiovisual equipment. For weddings, trade fairs, exhibitions and other large scale events, the luxurious banquet suite provides an ideal environment.When it comes to time to relax, guests can head to the sauna and fitness center. Those traveling with toddlers can take advantage of the children's play area.
"This has to be the most ridiculous hotel I've ever stayed in; I genuinely wondered if it was a fake Accor property. The Wi-Fi in the room was practically non-existent, and even my own 5G network only had two bars. Were they worried guests would get too addicted to the internet to rest properly?
In the king-size room, there was only one power outlet on one side of the bed, but the plug wouldn't fit. I called the front desk, and a maintenance person came to fix it. With two people staying, one of us was forced to use the outlet next to the kettle. That plug fit, but then it turned out there was no power. I couldn't be bothered to call maintenance again, so I started searching for other outlets. After a long search, I finally found one hidden in a crevice near the TV (see photo below) – two outlets barely visible, tucked into the wall.
After washing my hair, I wanted to use the hairdryer, only to find that neither of the two outlets in the bathroom worked. Frustrated, I had to take the hairdryer back to the crevice by the TV to dry my hair.
Later that night, I was thirsty and wanted some water. I figured I'd ask for two bottles at the front desk since I was passing by. The front desk said a robot would deliver them. I didn't understand why, as there was bottled water right there, and they could have just given it to me directly. Maybe the staff thought it would be too heavy for me to carry? OK, so I went upstairs. I waited a long time, but no water arrived. After showering, still nothing. I was about to go to sleep, and it still hadn't come. I called twice to follow up, to no avail. An hour had passed since I requested the water – I could have ordered delivery and gotten water faster!
Also, the shower drain was clogged. I was afraid to shower for too long, fearing I'd flood the room.
In my family's other room, the air conditioning was broken and also needed a technician to come and fix it on the spot.
Seriously, avoid this hotel. You'll find everything is broken and needs immediate repair. For equipment, 0.5 stars would be too generous. The stay was a terrible experience!"