Posted on May 4, 2025|Oriental Elegance Superior Double Bed Room (3D Mousse Mattress + Century-Old Kohler Luxury Fittings)
Anonymous User
1. Unable to sleep due to mosquitoes. I stayed three nights, and mosquitoes plagued two of them, making it impossible to sleep at all. Despite being a local five-star hotel, the rooms weren't even on high floors, and they didn't have window screens. Every time the hotel staff finished cleaning, they opened both windows to their maximum, resulting in mosquitoes every night and disrupting my sleep.
2. Poor facilities. The soundproofing was terrible; I could hear everyone talking in the hallway, affecting my sleep. The showerhead was dirty and had years of grime and water stains.
3. Slow service response. When I called the front desk to ask if they had electric mosquito swatters, they replied within seconds that they didn't! When I called for water delivery, it took over half an hour for it to arrive.
It's advertised as a local five-star hotel, but it's actually worse than a regular chain hotel. Think twice before staying here!
Posted on Jul 19, 2026|Guestroom - Night View (Double Bed) (French Window)
Guest User
This is my third business trip to Puning, and the service was good, as was the cleanliness. It's pretty standard, nothing exceptionally good or bad. The soundproofing could be better, but the parking lot is big.
This was my first time visiting Huilai, and I booked this hotel online. The room was exactly as pictured online, unlike other hotels that look beautiful online but turn out terrible in person. I would definitely book this hotel again.