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9.4/10
Amazing
NNatasha Audina SI love the ambience, the decor and above all, the service that this riad has given from the moment we arrived until we checked out. The staff member that greeted us was very helpful and informative, and there were two night shift members who were incredibly helpful arranging our early breakfast (because we had to leave super early) and accompanied us to show the safest way to the square at the crack of the dawn. Even when we got lost on our way to the riad, the staff member also picked us up and helped us with our belongings. I would definitely recommend this riad to friends or family who want to make a trip to Morocco, especially Marrakech!
GGuest UserI recently stayed at this hotel and had a disappointing experience with the front desk staff, specifically the two girls on duty during my check-in at 9 PM. Despite my reservation, I had to wait over 30 minutes for a room, which turned out to be different from the one I booked. Despite informing them of our anniversary, the staff's response was unhelpful. The initial room's view was changed without acknowledgment, and the alternative offered was worse. Only after speaking to the manager ( it's worth noting that the manager I spoke to was exceptionally friendly and understanding) did we receive a better room, but it still wasn't the one we booked. The lack of consideration for our special occasion made it a frustrating experience overall.
MMĂśtley NĂźFCFirst off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth.
I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles.
However, on the final night, my friend received, but I didnât. This was fine and I just politely mentioned it to reception. Bearing in mind thereâs not many local shops to get water from, I was glad when I was told this would be rectified.
1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to âfightâ for a bottle of water - especially because this isnât a cheap hotel. I was redirected to room service, who tried to charge me and then said itâs a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that Iâd had free complimentary water every day.
The lack of water didnât really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that Iâd received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I couldâve been told this from the start and there wouldnât have been an issue.
All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.
GGuest UserPlace is nice and clean, staff was also very helpful.
However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly.
Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show âRIAD DAR MASSAI + name of guestâ.
Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night.
Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.
GGuest UserAmaizing gem of a place. Profesional but friendly staff at every corner. The breakfast staff could not do enough for us and so were the reception staff, all of them were so attentive and friendly. The room cleaners left the bedroom spotless everyday.We had a Hammam massage to die for. The two masseurs were so good, that I have to give them 10 out of 10. I had a good few massages in my life, but NEVER one that can equal the one we had the other day. The Facials were 10 out of ten. Nothing absolutely nothing we can find fault with, the only thing I'm disappointed with is myself, as I can only remember the name of one member of staff Abderrahim the night receptionist, but they were many others both female and male that took so much pride in their job. We will definitely be back to definitely have another Hamman . Best hotel by far in the last 5 years. I'm sorry I cannot post more photos.
GGuest UserVery beautiful Riad,just oasis! Service super,place too.The only thing,our room had no mirror in the bathroom,even the small,it was very uncomfortable.But in the rest it was fine
AAnonymous UserIt was good for the price. Great location in Gueliz, very close to the shopping centre etc and easy to get to the medina either via bus or walking.
There was a bit of an inconsistency with breakfast. Itâs bought over to you on a tray rather being a buffet. Youâre not asked what you would like, itâs more of a get what youâre given sort of thing. Several times people I heard people being offered a pancake or given bread etc on other tables and I wasnât. However, the pastries were really nice.
I went to sit outside by the pool on one occasion while waiting for my airport transfer, there were a total of 3 sun loungers but lots of tables for people coming in to eat at restaurant. Some men came in and sat at the tables, ordered a drink and were smoking; itâs not a massive area so itâs all you could smell and breathe in. The pool area is mostly in the shade.
The staff were very friendly and I was allowed to check in early. As a solo traveller was given a twin room rather than a double which was shown on the pictures when I booked as a âsingleâ room. It was fine though.
The air-con works well, the beds are comfy and it was quiet. I LOVED Marrakech!
Hotel near Gueliz, Marrakech 83.3% of visitors choose this area
Price per night from:DKK 336
7.6/10
Good
GGuest UserVery nice hotel, spacious, clean and comfortable room! Staff friendly, very quickly I was settled. And breakfast is just delightful, the best of all hotels in Morocco) Located in the center, a lot of restaurants nearby.
Hotel near Gueliz, Marrakech 83.3% of visitors choose this area
Price per night from:DKK 489
7.6/10
Good
GGuest UserDecent view at rooftop pool
Staff not the greatest there are some good ones
Rooms not the greatest paid for king bed got two double beds.
Would I recommendâŚ.. yes. The pool is nice
GGuest UserWe didnât have any issues there. In general the service is good even if there is nobody in the reception thus they give you your own keys of the main entrance and your room. As a suggestion it is needed a sign âRiad Nouhalâ but anyway, if you follow the location on Google Maps, you will be in.