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9.4/10
Amazing
AAnonymous UserThe location and significance of this hotel is unknown. I thought it was a hotel by the sea, but it was not by the sea. It is not very safe to walk to the sea or to the surrounding restaurants (the security guard said). The hotel's swimming pool is small and average. Breakfast was mediocre. The location is an hour away from the city. Although the service attitude is very good, it is difficult to give high marks.
RRabs ShowtimeWe had the most amazing stay at Fera. Everything about this place was perfect. From the warm welcome from Leandro who is bursting with energy and filled with lots of knowledge and passion for the city, to Bruno's care and patience with planning a birthday surprise for our friend. All of the staff was so friendly and kind. The rooms were spacious and nothing short of exceptional, with beds so comfortable it was hard to wake up. The rooftop pool and bar were also great, with a lovely view of the harbor. As a group of foodies, the food at the hotel was phenomenal. We treated ourselves to some massages with Margot, who really made it worth it. We were only at Fera for two nights but felt like we were already part of their family. The history behind this hotel, the location and the staff made our stay in Salvador so special. We will definitely stay here again. Thank you to everyone at Fera Palace.
GGuest UserHello, I liked the location of the hostel , because I stayed close to the historical region of salvador , next to the Pelourinho, has a very beautiful view.
The team is excellent, with great attention and care with the clients.
GGuest UserA very well placed hotel, and police most of the day and evening.
A small bemol for noise inside the hotel with staff who does not make a effort to be discreet when checking in the new guests, has all hours of the night ...
The staff is very helpful, and the reception team speaks English
A special mention for the very complete breakfast, and the possibility of being in the complete black in the room to rest
AAna SuellenPéssima experiência com relação ao estacionamento do hotel. Não tem sequer por onde pedestre sair. Tive q descer uma rampa péssima sem sinalização por onde pedestre deveria andar. Péssima experiência. Péssima estrutura de estacionamento.
Precisam melhorar sinalização e estrutura de estacionamento, bem como colocar carregador para carro elétrico. Uma rede como Accor seria o mínimo.
GGuest UserCome on, I'll give my fair and honest assessment...
From the initial service of Catussaba resort I don't remember the name of the official, she, very friendly and gentle, served us super well... we arrived a little before the scheduled time and have already made us available from a room... as we were in 4 (one couple and two children) we expected the room to be ready to receive us... the bed sofa was unrecognized, we asked and soon more resolved... when I went to sleep in my bed I realized I had a screen of blood apparently and I went to watch well until Hair had... we called for the reception and asked him to exchange the bed copper for gentleness... when we returned to the room, I saw that the sleeve was no longer... apparently had changed, however, When I pulled the cover to sleep... I felt wrong because they had the job to turn the dirt copper bed...
Oh, we asked three times to change the control of one of the TV or to change the batteries... we left there without anyone having solved a so simple problem...
Another issue that is worth noting is that the hotel has to check urgently... on the air exhaustor of room 217... was not working! My children on the second day no longer took advantage of the hotel because they were sick and the air quality worsened the situation even more. Things that should not pass unnoticed!!!!
The hotel has a varied breakfast, everything very tasty, the hot pool, the staff working in this area needs more training because one is playing the client to another... perhaps the workforce is heavy because there are few professionals for demand ( holiday).
The park the children loved, the beach is beautiful! The hotel structure is very good! The night is a super pleasant climate!
GGuest UserThe hotel has a good location, which makes it easier to access tourist points and services. The environment is very nice, offering good aesthetics, but the furniture is a little old, which may be a negative point. The reception is good, with careful and performing professionals, and the pool bar is also highlighted, with a happy and sympathetic team, providing a pleasant experience. In particular, Tamires is highlighted by its excellent attention and sympathy, ensuring a quality service.
NNorbert H..........................Tolle Strandlage.
Gut geführtes Hotel.
Allerdings muß man, bei einem Wunsch z. B. nach einem 2. Bettlaken, an der Rezeption zur Erledigung öfter mal ”erinnern”
Sehr guter Frühstücksservice. Aufmerksames Personal. Ausreichen große Auswahl. Es wird laufend nachgefüllt.
W-LAN Empfang aber von Zimmer zu Zimmer unterschiedlich. Es war diesmal nicht ausreichend sodass wir das Zimmer wechseln mußten.
GGuest UserPros:
* spacious clean room
* good breakfast opening at 6:30am sharp (doors are locked before then), with lactose-free milk and gluten-free options
* okay pool area (no greenery though)
Cons:
* the A/C was weak, but after running it for one day the room was sufficiently cool (you do need a card in the slot during that day...)
* no ”Do not disturb” sign to hang onto the doorknob
* the desk in the room was small and very annoying for laptop work (round, glass)
* the chairs in the room were not comfortable at all
* out of all the staff, only one front desk person spoke English
* no laundry facilities
* no business room
* old slow elevator
* window didn't insulate from the street noise that well, but I used 33 dB NRR earplugs to block the noise that came through; there are also many rooms that don't face the street
* the front gate didn't open automatically with my key; had to wait for staff to open it; other times it was left open
AAnonymous UserI enjoyed my stay but I had to change rooms because I had asked for a double bed and they put me in a room with single beds. There was also a door in the room (locked) that gave access to another room where you could hear everything other guests were talking about. There were no towels in the room and the shower wasn't getting hot. Breakfast is nice and the receptionist asks for it.