GGuest UserFacilities: The hotel appears to be newly renovated, with a style suitable for young people, and features smart home technology throughout. However, the shower water was quite cold, probably because I showered very late the first night, and I finished shivering.
Cleanliness: The rooms and public areas were very clean and tidy, and the room cleaning was excellent.
Environment: The hotel is located in Southeast Yi, surrounded by a vibrant cultural and creative atmosphere.
Service: Before check-in, a group chat was created to inquire about pick-up services. The hotel staff were very warm and polite, greeting guests warmly upon arrival. Daily services included evening sweet soup and afternoon tea, and the breakfast was plentiful and nutritious. Also, when booking, I was a Ctrip Gold Diamond member and saw that I had Executive Lounge privileges. However, during check-in, they didn't proactively explain how to use these privileges, only mentioning a discount for hotel guests in the evenings. I'm unsure if this is the same thing.
However, the only downside was that on the day of my final check-out, my hair was completely covered in black dye from a photoshoot in the ancient city that morning, making it impossible to continue my activities. I was hoping to wash my hair after the shoot, but I was in a rush to get back. I asked the staff if I could delay my check-out, but they said the latest I could do was 12:30. I rushed back, packed my bags, and checked out. Then, around 2:40 PM, Ctrip called to ask if I had checked out. I don't know where things went wrong, but they wouldn't give me any leeway when I was negotiating the delayed check-out. They even asked if I had checked out while I was on the high-speed train! Is it possible that the check-out time is negotiable? When I left, I pushed my large suitcase to the luggage area myself. On the way to the parking lot, I saw the hotel's electric scooter picking up two guests. No staff asked if I needed the scooter to be taken to the parking lot during check-out. I read in the reviews that other guests received a welcome gift, but aside from the bookmarks, steam eye masks, and a few other items in the room, I didn't receive the same treatment as others mentioned. I wonder why? Was it because the delayed check-out incident was unpleasant? Overall, this was one of the less pleasant stays I've had in recent years.
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