Astana Hotels with Bars

This was by far the best hotel experience of my life. The St. Regis is the embodiment of luxury and in Astana it is extremely good value for money in a majestic city that is truly a hidden gem. The staff are caring, hospitable and cheerful, always going above and beyond for your needs. The breakfast merged variety with the best quality I've ever experienced in a hotel ever. The room... My goodness was the room luxurious and stunning for their most basic one. Without a doubt, if you are coming to Astana, which you should, The St. Regis is the place to stay.

Although i booked and paid for a king bed - i was given a twin room. The check in person said that who ever booked your room booked a twin room. Even though in my booking it says a king bed. Was not happy!

Great value for money, highly recommended! It was truly an unforgettable trip – great accommodations, great food, and I was satisfied with everything! Great value for money, highly recommended! It was truly an unforgettable trip – great accommodations, great food, and I was satisfied with everything!

I would rate my average experience as 6/10 because I was unable to contact property through Trip.com, only possible through WhatsApp or email which is not really convenient. The arrival experience wasn’t good. We arrived around midnight, and had 3 suitcases. No one offered help. It is mentioned that hotel has bellhop but there was no one. When entering, no one even helped at least with holding a door. The guy in black suit (maybe security) was on his phone. Didn’t pay attention to us. When we reached Front Desk, we didn’t a really warm welcome. Only “Good evening! I need your passport or id” The agent ignored my request for a late check until 1 pm at the c/i. I asked if it’s possible. He continued with property information without returning to that request. The room was quiet and near the elevator which is nice. But service could be better. Breakfast buffet has a good variety of food options but hostess ran to his work desk when I arrived without saying even “Good morning”. He was eating something so I waited for him to finish. The only conversation was “What’s your room number? Enjoy your food” Again, at c/o no one offered help with luggage as well. At least could help with holding a door, because their automatic doors are closed and blocked with a luggage cart. In general, I would say staff needs to learn to provide with a better service due to hotel star rating. It is mentioned that hotel has 4 star rating but, in my opinion, it’s only giving 3 star or less. I stayed in 3 star, 5 star hotels in the world, and I had better experience in a 3 star hotel.

The hotel isn't cheap, but the service and location are truly excellent – definitely a plus. However, there's a sour taste left behind. I accidentally left my hair straightener in the room, and I distinctly remember leaving it in a very visible spot. A few days later, I sent a friend to pick it up, but the hotel said they couldn't find it. Either the housekeeper didn't notice it (which is odd), or they didn't bother to report it. For a hotel of this caliber, you expect more honesty or at least attentiveness. It's disappointing that the staff didn't return my item; it was quite valuable to me.

The service staffs are excellent as very attentive. The location is nearby to restaurants and mini marts. The room is clean with air conditioning. I will definitely come back to this hotel staying.

I arrived to this hotel after long trip which i needed somewhere to sittle and focus on my things .. i seen the photos that this old style hote didnt expect to be that much to be that clean and well managed .. i spent around two weeks .. and its absolutely worth every moment .. comfortable bed and cleanning smell everything .. breakfast is nice and the guys who work in the kitchen are very nice .. little lady with the glasses in the reception is the sweetest human .. the hotel is perfectly manage .. thank you ..

Facilities: complete facilities, relatively long time Health: good Environment: There is a supermarket on the right hand side of the door Service: Very good The lake freezes, and the traffic flows back and forth from the bridge and the ice beneath the bridge form a beautiful landscape

The room is interesting and spacious, the service is good, and the view from the window is decent. The bed is absolutely magnificent, and the photos turn out well. There's a buffet breakfast. There's also a fitness center with a pool nearby, included in the service, but it's quite depressing – the hotel should be ashamed to offer something like that. As for the downsides, some things don't work, some are worn out, the remotes are faulty, the plumbing leaks, the shower doors don't close properly, and the water drains slowly. The AC in the bedroom doesn't work, and the windows are dirty, which is a shame for a room with a view. If you can overlook all these issues, it's quite good for the price (9,400 rubles for three people, a 98 sqm room, #905, with a view of Baiterek). Owners, get these things fixed, and it would be a gem!

The hotel is right on the road, in the opposite direction of the airport, which was a bit of a mistake! Coming from the airport, I passed through the Bayterek Memorial Tower and the Arc de Triomphe, which was a mistake! However, unexpectedly, there was a ”Da Tang” Chinese restaurant next to the hotel, where I had two full meals and two nights of beer 🍺, which was also a compensation! There are many literary and artistic landscapes around the hotel, so you can stroll around!