Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Oct 22, 2024|Deluxe Twin Room
Muhammad Irsyad Bin ZainiMy stay at Hilton Astana in the Deluxe Twin Room was excellent. The room was spacious, modern, and very comfortable, with a sleek design that made the stay feel luxurious. The beds were cozy, and the large windows provided plenty of natural light, giving the room a bright and airy atmosphere. The hotel staff were incredibly professional and accommodating, always ready to assist with any requests. I also enjoyed the hotel’s amenities, including the rooftop bar and wellness center, which added a nice touch of relaxation. The breakfast selection was diverse and delicious, with options to suit all tastes. Overall, it was a fantastic stay, and I would highly recommend Hilton Astana for both business and leisure travelers.
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Price per night from:SAR 713
Posted on Jul 6, 2026
Guest UserA wonderful place! The grounds are beautiful and well-maintained. The service is beyond excellent! At the reception, in the restaurant, on the beach – everywhere you're met by friendly, polite staff ready to help with any issue. We stayed in a suite with a lake view. Good coffee in the room. Comfortable bedding, and the room was cleaned well. Quality toiletries. The only drawback was the lighting; the hallway light turns on with motion, which was disruptive at night. Special thanks to the chef for the delicious pastries and grilled meat! We stayed for 5 days, and the food in the main restaurant was incredibly tasty, and the waiters were very attentive. The lake is magical! We will definitely come back here. Thank you all!
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Price per night from:SAR 607
Posted on Aug 20, 2026|King Room
OndrejS
I had a very pleasant stay at Hilton Garden Inn Astana. The hotel offers a very good combination of comfort, cleanliness, location and value for money.
The room was spacious, modern and very comfortable, with a great bed and everything needed for a relaxing stay. The hotel was also very clean and quiet, which made it easy to get a good night's sleep.
The breakfast was definitely one of the highlights. There was a wide selection of both international and local dishes, including some interesting Kazakh specialties. The quality and variety were excellent.
The staff were very friendly, professional and helpful throughout my stay. Check-in and check-out were quick and easy, and the overall service felt above what I would normally expect from a hotel in this category.
The location is also excellent. The hotel is close to Astana Opera, shopping centres, restaurants and many of the city's main attractions. It is a convenient base for exploring Astana, although some places are still quite far away on foot simply because Astana is such a large city.
The hotel also has a well-equipped fitness centre and sauna, which are nice extras.
Overall, Hilton Garden Inn Astana is an excellent choice for both business and leisure travellers. It may not have the luxury feel of a five-star hotel, but the service, cleanliness, breakfast and location make it a very easy hotel to recommend. I would definitely stay here again.
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Price per night from:SAR 343
Posted on Jul 1, 2026
Guest User
More than disappointed!
First of all- it’s a good hotel. Friendly staff and nice rooms.
But my complaint is with the management.
With around 30° OAT the A/C did not work. First day I got a mobile ventilator unit which helped a bit, but is not really cooling down the room. I could open the window and got a bit of fresh air during the night but with heavy road noise.
After bringing the issue to the hotel management I expected a change. Got a new room- same. Technicians came but could not fix it. So 3 days without A/C and the only reaction from management was to offer the ventilator again. No compensation and above all- nobody came to me and apologised or tried to explain the situation. I ended up going down to reception every day multiple times without getting anywhere. Especially after bringing it up and leaving the hotel for a few hours, I left with requesting them to solve the issue. Came back- nothing. No one approched me, no note under the door, no call and still no A/C. For these kind of room rates I cannot accept such behaviour. Last time in the veil for me. Very disappointing
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Price per night from:SAR 487
Posted on Jan 24, 2026|One-Bedroom Apartment
D_I+
Good location. Breakfast with good choice of meals and exellent quality
Nice, clean and comfortable in all aspects.
I was during cold time with below -25 dae C outside. It was nicely warm inside and in the rooms.
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Shower water pressure wish to have higher.
Personnel need to be trained to match the hotel level however nothing is critical.
There was some noise from equipment in basic rooms with windows facing to inner yard.
All in all very good value for money paid. I would definitely recommend this hotel.
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Price per night from:SAR 308
Posted on Mar 24, 2026|Standard Room With 2 Twin Beds-Non-Smoking
RaushanKI would rate my average experience as 6/10 because I was unable to contact property through Trip.com, only possible through WhatsApp or email which is not really convenient.
The arrival experience wasn’t good. We arrived around midnight, and had 3 suitcases. No one offered help. It is mentioned that hotel has bellhop but there was no one. When entering, no one even helped at least with holding a door. The guy in black suit (maybe security) was on his phone. Didn’t pay attention to us. When we reached Front Desk, we didn’t a really warm welcome. Only “Good evening! I need your passport or id” The agent ignored my request for a late check until 1 pm at the c/i. I asked if it’s possible. He continued with property information without returning to that request.
The room was quiet and near the elevator which is nice. But service could be better.
Breakfast buffet has a good variety of food options but hostess ran to his work desk when I arrived without saying even “Good morning”. He was eating something so I waited for him to finish. The only conversation was “What’s your room number? Enjoy your food”
Again, at c/o no one offered help with luggage as well. At least could help with holding a door, because their automatic doors are closed and blocked with a luggage cart.
In general, I would say staff needs to learn to provide with a better service due to hotel star rating. It is mentioned that hotel has 4 star rating but, in my opinion, it’s only giving 3 star or less. I stayed in 3 star, 5 star hotels in the world, and I had better experience in a 3 star hotel.
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Price per night from:SAR 308
Posted on Mar 22, 2026|Single Room
Guest UserThis hotel offers incredible value for money! First off, the location is fantastic, making it super easy to get around. It's really convenient for visiting the city center and attractions, plus there are convenience stores and great restaurants nearby, giving it a lively, local feel. The room was clean and tidy, with a simple yet cozy decor, ensuring a peaceful night's sleep. The biggest surprise was the breakfast – even though it's complimentary, the variety is impressive, and the taste is just as good as what you'd find at a restaurant. The front desk staff were warm and attentive. Overall, the experience far exceeded my expectations. It's definitely a top choice I'd return to again.
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Price per night from:SAR 156
Posted on Sep 30, 2025
Ghazouani Louati jaafar
The hotel is well located and the staff are very welcoming.
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Price per night from:SAR 296
Posted on Feb 24, 2024
Xiaodabaobei
Facilities: complete facilities, relatively long time
Health: good
Environment: There is a supermarket on the right hand side of the door
Service: Very good
The lake freezes, and the traffic flows back and forth from the bridge and the ice beneath the bridge form a beautiful landscape
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Price per night from:SAR 499
Posted on May 5, 2024
Guest User
Nice hotel, excellent location, there is a discount for purchasing air tickets, the service is good, although the furniture is not new, it is good, the service works well, but sometimes there are inaccuracies with the breakfast schedule. Overall I recommend it!
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Price per night from:SAR 162