Astana Hotels with Breakfast

Although i booked and paid for a king bed - i was given a twin room. The check in person said that who ever booked your room booked a twin room. Even though in my booking it says a king bed. Was not happy!

A wonderful place! The grounds are beautiful and well-maintained. The service is beyond excellent! At the reception, in the restaurant, on the beach – everywhere you're met by friendly, polite staff ready to help with any issue. We stayed in a suite with a lake view. Good coffee in the room. Comfortable bedding, and the room was cleaned well. Quality toiletries. The only drawback was the lighting; the hallway light turns on with motion, which was disruptive at night. Special thanks to the chef for the delicious pastries and grilled meat! We stayed for 5 days, and the food in the main restaurant was incredibly tasty, and the waiters were very attentive. The lake is magical! We will definitely come back here. Thank you all!

I stayed at the Hilton Garden Inn Astana during a short visit to Astana and overall had a very comfortable experience. The room was clean, modern, and surprisingly spacious, with a good desk that made it easy to work for a few hours. I especially liked the large windows and the quiet atmosphere — despite being in a central area, the room was very peaceful at night. The breakfast was solid, with both local and international options, and the staff were friendly and spoke good English. Check-in and check-out were quick and professional, which is always a plus after a long flight. The hotel feels more business-oriented than luxurious, but everything works smoothly and reliably. Overall, it’s a convenient and dependable place to stay in the city.

Great value for money, highly recommended! It was truly an unforgettable trip – great accommodations, great food, and I was satisfied with everything! Great value for money, highly recommended! It was truly an unforgettable trip – great accommodations, great food, and I was satisfied with everything!

I would rate my average experience as 6/10 because I was unable to contact property through Trip.com, only possible through WhatsApp or email which is not really convenient. The arrival experience wasn’t good. We arrived around midnight, and had 3 suitcases. No one offered help. It is mentioned that hotel has bellhop but there was no one. When entering, no one even helped at least with holding a door. The guy in black suit (maybe security) was on his phone. Didn’t pay attention to us. When we reached Front Desk, we didn’t a really warm welcome. Only “Good evening! I need your passport or id” The agent ignored my request for a late check until 1 pm at the c/i. I asked if it’s possible. He continued with property information without returning to that request. The room was quiet and near the elevator which is nice. But service could be better. Breakfast buffet has a good variety of food options but hostess ran to his work desk when I arrived without saying even “Good morning”. He was eating something so I waited for him to finish. The only conversation was “What’s your room number? Enjoy your food” Again, at c/o no one offered help with luggage as well. At least could help with holding a door, because their automatic doors are closed and blocked with a luggage cart. In general, I would say staff needs to learn to provide with a better service due to hotel star rating. It is mentioned that hotel has 4 star rating but, in my opinion, it’s only giving 3 star or less. I stayed in 3 star, 5 star hotels in the world, and I had better experience in a 3 star hotel.

The service staffs are excellent as very attentive. The location is nearby to restaurants and mini marts. The room is clean with air conditioning. I will definitely come back to this hotel staying.

Facilities: complete facilities, relatively long time Health: good Environment: There is a supermarket on the right hand side of the door Service: Very good The lake freezes, and the traffic flows back and forth from the bridge and the ice beneath the bridge form a beautiful landscape

Nice hotel, excellent location, there is a discount for purchasing air tickets, the service is good, although the furniture is not new, it is good, the service works well, but sometimes there are inaccuracies with the breakfast schedule. Overall I recommend it!

The room is interesting and spacious, the service is good, and the view from the window is decent. The bed is absolutely magnificent, and the photos turn out well. There's a buffet breakfast. There's also a fitness center with a pool nearby, included in the service, but it's quite depressing – the hotel should be ashamed to offer something like that. As for the downsides, some things don't work, some are worn out, the remotes are faulty, the plumbing leaks, the shower doors don't close properly, and the water drains slowly. The AC in the bedroom doesn't work, and the windows are dirty, which is a shame for a room with a view. If you can overlook all these issues, it's quite good for the price (9,400 rubles for three people, a 98 sqm room, #905, with a view of Baiterek). Owners, get these things fixed, and it would be a gem!

The hotel is right on the road, in the opposite direction of the airport, which was a bit of a mistake! Coming from the airport, I passed through the Bayterek Memorial Tower and the Arc de Triomphe, which was a mistake! However, unexpectedly, there was a ”Da Tang” Chinese restaurant next to the hotel, where I had two full meals and two nights of beer 🍺, which was also a compensation! There are many literary and artistic landscapes around the hotel, so you can stroll around!