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9.0/10
Great
GGuest UserOur stay was very comfortable, the hotel is absolutely beautiful! The service was ok, as some of the staff were not very welcoming. Those standing at the door (the first face visitors see) stand in a staunch, serious manner, and do not even offer a greeting, smile, nod, nothing. You are not even acknowledged. I guess it depends on who you are. The front desk workers were always pleasant and attended to questions/ requests with a smile. My family and I enjoyed the food at the Nest restaurant, as we ate there several times during our stay. Overall, we enjoyed Signia by Hilton. The only thing I didn’t appreciate was being made to feel that we were not welcomed.
GGuest UserIt was a very pleasant experience staying at Kimpton the Shane. Home keeping was done everyday. Nice toiletries were provided, replaced as requested/required. We were there to visit the city but it also could be a nice spot for staycation as they have a lot of options of room service along with a bar and restaurant attached!
LLorena CNice hotel apartment, across from Civic Center station with underground parking. Very good service from front desk staff. A lovely space with coloring area in the lobby, restaurant are precursor to the apartment: full kitchen, living room, dining area, two tvs, balcony and bedroom, kind of classic Marriott style. But unlike Marriott there were no extra towels, bathrobes, slippers or toiletries beyond soap and shower cap.
The restaurant hours on the key are incorrect. The restaurant closes at 930pm although front desk said only the kitchen closes at 945pm. Anyway the mix up led to none of our interactions with the reticent restaurant's staff for room service. The restaurant takes a daily siesta too, though the key says weekends only. The 12 doesn't let Door Dash come to the apartment, only the lobby. However, 12 Staff will deliver if anyone's available; otherwise you have to go to the lobby.
All in all, it was a very pleasant stay.
1170197****This is equivalent to a business hotel in China. It's important to note that this hotel only offers valet parking. Although there's only a 10-meter distance from the lobby to the parking spaces, you can't park yourself. They'll send you a link to pay online, and you're expected to tip when you pick up your car. Parking is very cumbersome and time-consuming.
JJANGConvenient location for access to downtown and to travel outside city limits but facilities are quite old without proper repairing. Staff was kind but still somewhat behind comparing with other Hilton sites. Valet system is not well being operated.
GGuest UserThe entrance to get to the front desk if your driving is on the side street, they offer parking but it’s $40 per night (kind of expensive), my first interaction wasn’t pleasant because the guest service representative was very unprofessional, our room was located on the 6th floor facing the aquarium, very clean but really small. They ran out of face towels and it was really hard getting extra toilet paper. Overall, the location is excellent it’s directly across from the aquarium, coke cola world, the breakfast club and so much more. You can walk or ride a scooter to the Mercedes Benz stadium.
Llittle ACGThe hotel is a little off the beaten track, and many places around it are undeveloped. There are basically no restaurants around. It's relatively close to the aquarium and Coca-Cola, and you can get there in about 10 minutes by Uber. It takes 20 minutes to walk. But it's cost-effective and the room is quite big.
JjenwhiteMy husband and our son stayed here cause we always have a great stay at hoilday inn all over. I will start with the bad. First off, when we booked this hotel, it stated the breakfast is included while getting checked In. I saw a sign saying that you have to pay for breakfast and it's 9 dollars a plate. 😡so I asked the guy that was checking us in. Why do we have to pay 9 dollars for breakfast he said it's not in my reservation. That was false,. So he said we have to call ihg to inform them of this and I said NO you call cause this is your hotel not mine. Anyways I have never stayed at a hoilday Inn IHG and had to pay for breakfast (NEVER)..The good news is we slept good.. room was clean.
GGuest UserOne room Rm#511 did have TV service. Also, the bathroom non on the sink was very loose water was getting everywhere. However, I was then moved to rm#509. Moreover, despite of that a house keeper by the name of Jay was a tremendous help and host. If I ever come there again, I desire to see him.
AAnonymous UserWe had a very short rest night for our connecting flight out of Atlanta, about 6 hours only, We booked at this hotel because it is close to Lenox station and the area is considered safe in Atlanta. We can walk from the station to the hotel with luggage at night and back to the station in the early morning. The rooml is clean and with full amenity. We usually rent a car when we visit more days in Atlanta. If the hotel could offer free parking for the hotel guests, we will choose this hotel again.