GGuest UserThe room was quite old. Check-in is at 4 PM, and I tried emailing the hotel to see if I could check in earlier, but received no response at all. The first room they gave me had two huge fans right outside the window, so I had to talk to the front desk manager to get a different one. I already knew there wouldn't be slippers, toothbrushes, or toothpaste, but there wasn't even a cup to put my toothbrush in. I only chose this hotel because the Hilton was fully booked.
YYONGHONGVery good hotel, the hotel is close to the Cleveland Museum of Art, convenient for children to visit, there is a parking lot, 10 cars for parking, the hotel brother stops 30 knives. To be honest, breakfast is more suitable for European and American guests, but the attitude of the waiter is super good, the younger brother at the front desk is also super handsome.
YYUCHICleveland, a beautiful city on the edge of the Great Lakes, accidentally saw a lot of tigers in the Year of the Tiger. The hotel is big and clean, and the breakfast is standard American breakfast.
GGuest UserThe hotel overall cleanliness was good but the bathroom sink was running white colored water which made us reluctant to use the sink. The shower head was also really dirty and the water that came out was a bit white also. Good thing there was a kitchen sink and the water was clear. But we had to use the only shower in the room. The maintenance guy came to fix the water issue but it wasn’t fix when we went back to the room.
HHONGJUNThe degree of hygiene needs to be improved, although the breakfast variety is not too much, it can fully meet the demand. Valet parking service is also ok, 19-knife one-day parking fee, tipping in the morning when picking up the car, it is quite convenient. The suite is large and the service response is slow. There is a fitness center and there is no swimming pool.
GGuest UserTraveling to Cleveland clinic for medical appts. Proximity and shuttle service to appts is appreciated. Pleasant, quiet, safe environment when 6 hrs. from home. My Great newphew’s flat Stanley traveled with us!
GGuest UserAll of the staff was friendly and helpful. Plenty of parking very close. The room was clean, quiet, and comfortable. Dining and entertainment right outside of the door. Great selection for breakfast. Checking in and out was very easy and fast. Thank you!
GGuest UserGood location ,Hotel seemed in a good shape ,clea lines was lacking, either cleaned in a rush .Our washroom floor was not mopped u can tell by bath mat turned black as we wiped the water spill from shower. Emptied the washropm garbage bin and handful of hair in garbage bin.The beds were comfy and clean.The staff were friendly especially the food/catering side.The parking attendant on the other hand was very rude.He sat there on his phone while we struggled to get access into parking lot although we had pre paid for parking. .He seemed annoyed when we asked for help.Not sure what he he is there for .Turned out it was their scanner issue. Parking is extra 20 dollars a night and breakfast buffet was 18 dollars for adult and $ 6 or 8 for kids under 12 .