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9.3/10
Great
GGuest UserMy sisters and I spent one night at the Perry lane hotel and had a fabulous time. The room was perfect and the hotel restaurant was excellent! I would highly recommend! The rooftop bar and pool area is a great place to relax any time of the day. They have a man who plays the piano in the library and he is wonderful.
UumctaotaoFacilities: very complete
Hygiene: Hygiene
nice environment
The hotel by the Savannah River should be the best local hotel among the regular hotels. The only dissatisfaction is that the management is a bit messy. We have been deducting our credit card at random, and the fee has never been clarified. Through the unremitting communication of the Ctrip housekeeper, it is finally confirmed that the overcharge has been charged. I have not received a refund yet. I hope everything goes well.
TTeeThis hotel has the most friendliest staff. I love the rooms and the French doors in the King suite. The happy hour, along with wine samples, is a great touch! There's only two things that I would like to change,. Since your hotel is pet friendly, please keep the guest with pets on the first floor where they have better access to outdoor. No pets should be allowed around the dining area, or where food is served. This location is idea for getting to restaurants and shopping.
TtothmariaBeautiful well decorated place. Lovely to have water and coffee available. Very nice to have wine and cheese platters HOWEVER, we arrived at 6:35, checked in 6:38 and we were unable to get the wine or cheese. It was literally being packed away as we were checking in. It was so disappointing that they could not salvage a couple of glasses for us. Nice to be able to walk to the river and purchase our drinks.
GGuest UserWe were able to check in an hour early. The room was clean and comfortable with a good location. The staff was friendly and accommodating. We especially enjoyed the rooftop pool and breakfast.
GGuest UserThe Card was swiped more than twice for security deposit with two different Credit Cards. However, Hotel system did not show the correct amount. USD 200 + USD 200 + USD 100 was deducted from the cards and hotel was not aware of this extra transaction. Finally Miss Dawn could locate it. She was kind to give some credits as well.
GGuest UserWe booked the trip on Trip.com, prepaying. Hilton Garden Inn Savannah Historic District charged us twice. We live in Florida. As soon as I realized this. I sent receipts and screenshots. I’ve been getting the run around from management for the past 4 days..Still no refund. Still no response from the different managers we’ve been told to call back to speak to..Keep calling back to see if he/ she is in.(Paul Komanecky or Lindsey Davis) We are very disappointed with the lack of customer service from management. We just want our money. The hotel was indeed paid twice…Is this normal?
GGuest UserThe hallway of the floor smelled very badly. My kids had to cover their noses. The breakfast was the worst I have experienced at an Embassy Suites. The dining room was dirty, there was barely any offerings, no yogurt, no bagels, no ice, no coffee, etc. It was a very poor breakfast. The front desk was not very friendly. I asked how to get to downtown Savannah, and they said they had no idea. My room had no blankets or pillows for the sofa bed, so I called the front desk. They made me go down at midnight to pick up the blanket and pillows. Overall, one of the poorest Embassy Suites we have stayed at.
KKAKEIBreakfast is good and light. I do n’t know if I can get an extra bed, but I do n’t have to do it alone. Suitable for children, comfortable, they have a free shuttle bus, about 10-15 minutes. By taxi
JjenniferLocation was convenient and room was decent for the price. The front desk clerk wasn't that friendly at all tho. Housekeeping starts knocking on the door around 9 trying to rush you out.