Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 24, 2025|Emerald Suite
VinceYongWater pressure is low during shower and do not have shower head, toilet bowl room lighting not working well (unable to adjust brightness.
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Price per night from:SAR 1,428
Posted on Dec 31, 2025
Guest User
Had a really great experience here at CitizenM. The place was unique, chique, and modern. With all the extra tools they provide like their mobile room controller you can personalize the room to your liking.
The lobby is very interactive with accessible board games, lounge area and bar.
Highly recommended!
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Price per night from:SAR 572
Posted on Dec 14, 2025|King Room with Luxury Bathroom
Guest User
A decent value-for-money option in downtown Seattle. The breakfast selection is limited, but it's enough to fill you up – just don't compare it to hotels back home. The room was quiet, clean, and well-maintained, and the facilities were perfectly fine.
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Price per night from:SAR 804
Posted on Oct 14, 2024
cauliflower
I visited with my family. The lobby desk staff was so friendly and I felt good. I also had breakfast at the restaurant below because I used my destination fee points. They were friendly and the food was good. The location was relatively safer than the market area, so I liked it.
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Price per night from:SAR 1,013
Posted on May 24, 2026
Guest UserClean, well located, nice room and gym. The soundproofing between rooms wasn’t great (or we had a loud neighbour that spoke at high volume from 6am). Beware in the bar, they put an 18% automatic service charge on the bill and then ask for a tip again when you pay with your card! They made it hard to find the 0% button which was cheeky when we already paid the 18% charge once! That was my main reason for making it a 4/5, management, you should look at that, it’s poor practice.
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Price per night from:SAR 799
Posted on Apr 27, 2026
Anonymous User
It took us quite a while to finally get into our room due to issues with the key cards not working. Had to make two trips from the 20th floor down to the front desk only to find out the problem was a low battery in the door lock. Once inside, we noticed the room wasn’t properly set up for four guests, as there weren’t enough towels provided.
The bathroom design was also inconvenient. There are two sliding doors neither had locks, which makes privacy difficult. The air conditioning blew directly toward your face while lying on the bed, and the vents were too high to adjust. In addition, electric kettle, bathrobes, and slippers were not provided.
On a positive note, the breakfast buffet was excellent. It offered a wide variety of choices, and the service was outstanding, making it a highlight of our stay.
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Price per night from:SAR 1,148
Posted on Sep 20, 2025
Guest User
They upgraded our room upon arrival! The staff were very friendly and courteous. We had a beautiful view room overlooking the city on the 14th floor. The pullout couch bed is really only suitable for one child. Our oldest daughter took the couch bed and said it was very uncomfortable so we had everyone in the extra large king sized bed. The king size bed was very comfortable, and the mattress was soft. The room was relatively clean, although a little dusty. Probably because of the location and the age of the hotel. The room was fully stocked with water and snacks. The bathroom was extremely clean! Breakfast was not included, so we had a five minute walk to Starbucks. The concierge accommodated us with a $15 shuttle ride to the cruise ship dock. The shuttle service was excellent and they took care of all of our bags.
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Price per night from:SAR 1,011
Posted on Sep 30, 2025
Guest User
Not thrilled with the every other day room cleaning. We were told by an extremely rude evening front desk clerk, that we were told about this upon arrival, which we were not. He also said it was written up in the hotel's description online. Who really reads all the small print? He argued about it with my sister, while waving his hand in her face. He also said he was out of shower caps, which should be provided in the rooms anyway, especially with the overhead rain shower feature. He also screamed at us to move, for smoking in the chairs outside, where there are no posted signs. We didn't feel safe in that neighborhood to smoke on the dark street, as we had a few run ins with the ******** *** homeless.
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Price per night from:SAR 843
Posted on Aug 30, 2024|Two Queen Room
Guest User
The hotel staff are friendly, but not helpful. The washing machine was not working after I paid and put in the clothes and detergent, then I called the front, then they told me the washing machine is not working. I asked them why didn’t they put out a notice, the front desk said he just found out when I call. At the beginning he asked me to wait till the next morning, then they can call the washing machine company to try to give me a refund. Anyways, they are not sure about if I get refund or not!!! At the end, going back and forth, the front desk agree to refund me in cash and give some detergent to go to another floor for the laundry.
I arrive Seattle late around 11pm in the evening with the car. I paid for the daily fee for parking. As I will be leaving Seattle only few hours after checking out, they told me I could not leave the car in the garage until late afternoon because they need the space. I said I paid for a ‘daily fee’, so in principle I should be able to park the car till late afternoon, but they told me not, it is my choice to check in late and they cannot do anything to extend my parking till late afternoon.
I asked them if that is the regulation, they should put that down clearly in the description and inform the guests in advance, particularly those international guests who might have another interpretation about the ‘daily fee’.
At the end, they allow me to park until 2 pm which is too early for me and I need to change my plan at Seattle completely due to the parking issue.
In conclusion, the general attitude is they are sorry if the guest has any problem, but they can’t help much!!!!!
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Price per night from:SAR 881
Posted on Sep 25, 2021
Joanne ReynonI didn't realize this was attach to The Virginia mason hospital so there was a wheelchair in the hallway and also medical staff was going through the hotel as well. It was a fair place to stay but wouldn't recommend a leisure stay.
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Price per night from:SAR 697