Name: ARTOTEL Haniman Ubud
Address: Bali, Indonesia
Rating: 9.2

Indonesia

South Jakarta

Central Jakarta

Bali

Sumur Bandung

Sukapura

Palembang

The room was very comfortable and the service was excellent. I'll definitely stay here again on my next trip. Highly recommended for both business travelers and holidaymakers. Keep up the great work!

One of the best boutique hotel i stayed in, its as shown as in the photos. The room is clean and comfortable (the bed can be a little bigger for couples). The location also perfect close to a big mall and business distric area. Definitely will book another here but will try a bigger room

As a frequent traveler and stayed in many 3-5 stars hotels, this was a very good place to stay! The room was very spacious with good hygiene. The staffs were all very friendly and helpful. The breakfast was also awesome with a lot of food choices!

Maybe just one thing to pay attention to. During peak periods where there are many guests checking in and queueing in the reception area, ways should be thought to improve efficiency and productivity. Maybe you may also improve how the staffs coordinate with one another in terms of room availability. We booked a twin bed room and for non-smoking, when it was our turn after a long queue somehow the room was not available and the staff needed to go to the back office to confirm it with the supervisor. We waited there for more than 10 minutes with no feedback. Eventually one of the more senior staffs coordinated with the team and managed to assign us a room that we booked. 

Overall, it is still a very recommended place to stay as location wise is also next to a mall where food and other activites are easily accessible. I hope we may have the opportunity to stay here again in the future. Keep up the good work!

The hotel facilities are complete and pretty good, and the decor is decent, as it's newly renovated. The breakfast selection is okay, but could be improved. The front desk staff, especially the ladies, were super friendly and provided excellent service!

This is my second stay at Artotel Casa Kuningan, and no doubt the location of the hotel and hotel breakfast remains the main advantages of this hotel if you're looking for a place to explore Kemang/Kuningan/or even to Grand Indonesia less traffic jam from this hotel.

However, during this booking, what fell short was the service that rendered us speechless. We arrive at the hotel early at 10:00a.m. as we took an early flight, well aware that the hotel check-in is only at 14:00p.m. Hence, we registered our names and confirm our booking and was told that the room will be ready by 14:00p.m. So we left our luggages and went to have lunch and shopping at the malls. We reached back at 15:00p.m. and saw a different atmosphere at the reception. There seemed to be a lot of people waiting for their rooms, so since I have already registered earlier at 10a.m., I kindly ask the receptionist if my room is already check. They say wait awhile, will check. And seeing the faces of the other guests waiting at the lobby, I felt something was definitely off. And I waited until 15:20p.m. with no updates given from the staff with regards to the status of my check in, they all seemed frantic at their computers. Finally at 15:30p.m., I got the keys to my room but with no explanation on why was there this delay, 1hr30mins after the supposed check in timing and moreover, 5 hours after I have registered my name for my check in process.

To note, there was a wedding reception in the hotel on that day. This may have made the check in process much delayed, but not valid for guests to be treated this way as the wedding reception date should have been known well before and hotel management should have planned the manpower resources accordingly.

Additionally, the comfort of my stay was much interrupted too, as this time I was put to a room at level 3. Loud noises from the night bar could be heard very clearly from our rooms and it continued to midnight. Not only music noise, we can hear ladies heels stomping from above and this loud stomping made it worse to our inability to have a comfortable rest at night. Something needs to be solved with regards to the noise pollution heard from level 3 rooms. I have a video that could here the loud stomping from our rooms, but could not upload here.

In short, avoid level 3, and their service can be better to uphold the standard since they first opened. Hotel breakfast remains amazing with a nice pool and yakult/juices.

The hotel looks newly renovated, room is very clean and nice. There is a small swimming pool and gym with a treadmill, cycler and stepper. The breakfast is simple, has about 5 fixed menu to choose although the portion is rather small. It is located near to major shopping mall area like Senayan City.

The hotel's environment is quite good, and the facilities are excellent. My second day stay was very pleasant, I'd definitely recommend it. It's worth checking out, and it feels pretty safe to just stroll around in the mornings.

Highly recommend this place for couples seeking comfort. From check-in to check-out, the service was outstanding (5/5). The room and common facilities were exceptionally clean and aesthetically pleasing, perfect for photos. One of the best spots for a quick healing getaway from your routine.

The room was clean, tidy, and odor-free, as it was a non-smoking room. The front desk staff and service were excellent. From the city-view side, the night scenery was quite good. It's about two to three hundred meters away from the large commercial area.

Facilities: Parking and taxi service are convenient. It's an independent building.

Environment: Very cozy and clean. It's in the city center, so shopping and dining are very convenient.

Service: Consistently warm and proactive.

Cleanliness: Very good. The drinks at the front desk are great.

The location is at TIM, so if you're bringing kids, it's perfect for a trip to the planetarium and library. The room was clean, the view was great, and it had an artistic touch. The only thing is that if you take the elevator from the car park, you have to walk to another elevator because they're not connected yet.

I recently stayed at ARTOTEL Sanur Bali, and overall the experience was mixed and did not match the “excellent” rating shown on booking platforms.
The hotel is very clean, and the staff are friendly, helpful, and highly present throughout the property. The rooftop pool is one of the best features — spacious, well designed, and ideal for a relaxed swim.
Breakfast is decent, with a reasonable mix of sweet and savoury options, although the variety becomes repetitive after several days.
However, several aspects suggest a lack of long-term maintenance and attention to detail. Some room fixtures felt worn, including minor but noticeable issues such as a toilet flush button that would occasionally get stuck. Around the property, there are visible signs of structural aging, particularly rusted metal railings and deteriorating exterior elements, which give the impression of low-quality materials combined with insufficient upkeep.
At the same time, there seems to be a strong focus on visible cleanliness, with a large number of staff constantly cleaning common areas. While the hotel is always tidy, this sometimes feels like an emphasis on surface presentation rather than meaningful maintenance or repair work.
The restaurant is quite expensive, with a limited menu and relatively small portions. Service can also feel overly fast and intrusive, with plates sometimes being cleared before guests have finished their meal.
The hotel also offers a massage service, which is generally pleasant in concept, but the actual experience was disappointing due to the setup. The massage bed appeared improvised rather than professionally designed, and the face cradle was extremely uncomfortable, making the entire experience far from relaxing. Considering the relatively high price, this felt particularly underwhelming.
While the hotel is marketed as a design and artistic property, it feels more like a stylish city hotel than a full resort experience.
Although the beach is within walking distance, it is not a beachfront resort, which significantly changes the overall holiday experience. Guests still need to move around rather than enjoying an all-in-one seaside environment.
In conclusion, while the stay was not bad, I found the hotel overpriced for what it offers. For a similar or slightly higher budget, I would personally prefer a beachfront resort. I would happily pay an extra 30–40 euros per day for a truly premium experience — not just a “premium-looking” one, but a genuine, fully immersive resort experience where everything feels cohesive, comfortable, and truly worth the price.

We just had a lovely 4 night stay at Artotel. The staff were beyond amazing! From the beginning they were amazing with their communication on WhatsApp and they went above and beyond with all our requests. The hotel itself is super clean and very well maintained. The location is alittle further out - only around 15min walk if you don’t mind but still quiet. 
The welcome packed was generously and thoughtfully put together. 
Only thing that I would mention is the linen and towels are alittle old, other than that it’s an amazing place, super clean and very welcoming.

ARTOTEL

Columbus

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