Name: Club Quarters Hotel in San Francisco
Address: San Francisco, United States
Rating: 8.5

United States

New York

Houston

San Francisco

Philadelphia

Washington D.C.

Boston

Overall, our stay was mostly good, although there were a few issues, especially at the beginning and with service.
On the first day, we were assigned a room with no natural daylight at all, only frosted glass windows. This clearly did not match the online listing, which advertised natural light and a partial city view. After raising the issue at the front desk, we were given a different room the following day, which was fine.
Service was inconsistent. On one occasion, housekeeping was completely forgotten. Only after a strong complaint at the front desk was the room eventually cleaned. Prior to that, we were told cleaning was no longer possible because all housekeeping staff had already left for the day, which was not acceptable.
The room itself was well laid out and functional, though not particularly modern.
The location is excellent, just a few minutes’ walk from Grand Central Station, making it very convenient for getting around the city.
Considering we stayed over New Year’s, the price was reasonable, which is a definite plus.
Overall, despite the initial issues, solutions were ultimately found for all problems. For that reason, we would rate the hotel 4 out of 5 stars.

Very near the 9/11 Memorial and several subway stations. 

Room size was okay - for New York. 
Free purified water (with bottles) on all floors, and complimentary coffee and tea near the lobby.

One negative feedback - the walls are quite thin. Could hear what the room next door was “watching on TV” and they were also loud at times. 

Other than that, it was a really good stay there.

The location is very convenient because it is near Times Square and the bus stop. If it was next to Times Square, I thought it would be too noisy, but it was very quiet and nice. And the front desk staff were very kind and listened to all our requests. They even brought us a kettle and a microwave, so we had a very comfortable stay. There is a gym in the basement, so it is good for working out, and the lobby is quiet, so it is good for meetings. It was nice that we could get water as much as we wanted from the lower floor. The cleaning service was also good.

When traveling abroad, I sometimes worry about the cleanliness of the water areas, but I was very satisfied with the clean shower rooms here.
There are three toilets on the floor separate from the rooms, and there is also a water server, which I thought was convenient.
I'm glad I chose this hotel for my first trip to New York.
I will use it again when I travel.

Super location, right on the 5th Avenue. The room is too small. The breakfast restaurant is good. It is worth having a brunch.

The front desk is very small, but the front desk is friendly, check-in is convenient, and storage is also at the front desk. Free ice water is provided, the room facilities are very new, but no cleaning service is provided. It is very close to the central train station

Facilities: Excellent! They offer free coffee and unlimited drinking water.
Cleanliness: The towels and bed sheets were very clean, and the toiletries provided were great.
Environment: It's right in the city center, which makes getting around super convenient.
Service: I was able to check in early at 12 PM, and the staff's attitude was excellent.

I don’t know why this hotel has so many bad reviews. I just stayed here with my toddler and it was perfect for us. It was very clean. The rooms were a great size and the location was perfect. The room was decorated so cute. We loved it. The only negative thing I will say was that the elevator was very slow and only one of them weren’t. But other than that, I would definitely stay at Rusk house again

Honestly, it's 2026, and a hotel room without a mini-fridge is just baffling. I even went down to the front desk to double-check if the room really didn't have one.

Also, if you booked through a third-party platform, *definitely* avoid their online check-in! It requires linking a credit card, and if the card you link isn't the same one you used to pay on the third-party site, their system isn't smart enough to recognize that you've already paid. So, I ended up being charged an extra room fee of almost $500.

While I eventually got a refund after contacting the hotel, because it wasn't a US credit card, there were currency exchange issues. I then had to contact the platform's customer service to resolve it, which was a real hassle.

My advice is: if you can avoid it, do. Just treat yourself as a regular guest, and let the front desk handle your check-in when you arrive at the hotel. There's no need to try and be clever by checking in yourself beforehand.

Club Quarters

Columbus

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