Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Dec 21, 2025|Japanese-Style Room with Mountain View
Lanxin001I highly recommend this onsen hotel, ranked among the top 30 in all of Japan, to anyone visiting Matsumoto! The room views, hot springs, food, and service are all impeccable. Having stayed at many Japanese onsen hotels, this one truly offers excellent value for money.
Service: The hotel is a 20-minute drive from JR Station and provides a shuttle service. When you arrive at Matsumoto Station, you can leave your luggage at the ACE Hotel, part of the same group, freeing you up to explore. ACE then delivers your luggage to Shoho by 4 PM, which is a very thoughtful arrangement. The front desk service is warm and friendly. A gentleman named Ito helped us book a restaurant in Ise for the next day, making several calls until he finally secured a reservation, for which we are very grateful 🙏.
Ambiance: The 56-square-meter mountain-view room is spacious and comfortable, with views of a small town nestled beneath snow-capped mountains right outside the window. The sunrise and sunset are absolutely beautiful. The large public baths on both sides offer unique scenic experiences and are both worth trying, especially the snow mountain view bath, which provides expansive vistas.
Facilities: The room is very well-maintained and fully equipped. The hotel also has a souvenir shop, and complimentary drinks are available in the afternoon.
Dining: The half-board plan includes a multi-course kaiseki dinner and a buffet breakfast. The variety is extensive, the food is delicious, and it's well worth the price. If you opt not to include meals, there's a ramen restaurant in the hotel, catering to various budgets.
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Price per night from:VND 7,478,189
Posted on Mar 18, 2025
Instandy
Fukashiso could be one of the loveliest accommodation that I have ever stayed at. The staff were very polite, attentive and extremely helpful and courteous. The place itself is so beautiful and quaint. Traditional garments are provided as an option if you want to dress up for dinner. Made for great photo ops! The Kaiseki was the most beautiful equivalent of a degustation I’ve tried, and it was served in a lovely separate intimate dining area. During dinner Nobu-San a fourth generation family member of the owners greeted us which was a lovely touch. Soba was freshly made at the accomodation. We stayed two nights and the Kaiseki menu was different each time. Breakfast was a nice assortment of Japanese and Western options and the coffee machine was actually pretty good. I enjoyed the onsens, there are two public ones that switch locations for men and women and a private one. They were well equipped and relaxing. Our room was on Level 1 with a private bathroom, seating area and little garden view. Overall this place is highly recommended. For a traditional ryokan experience, it was so nice. Even after we checked out, the receptionist gave us a little gift, and even walked us outside to where our car was parked. Such a warm and lovely place. Stay here for sure!
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Price per night from:VND 2,939,247
Posted on May 19, 2026
TonleewOur stay at Poetical was truly one of the most memorable experiences of our trip in Japan.
From the peaceful atmosphere surrounded by beautiful nature to the warm hospitality of the owner, everything felt so special and heartfelt. My husband and I were deeply touched by the kindness and care we received throughout our stay.
The homemade meals were absolutely delicious, every dish was prepared with so much love and attention, making us feel completely at home.
Thank you for creating such a beautiful place filled with warmth, comfort, and unforgettable memories.
We already miss Poetical and hope to come back again in winter to see this lovely place covered in snow ❄️
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Price per night from:VND 4,488,466
Posted on Apr 23, 2026|Double Room-Non-Smoking 【No View】
Louisa Siaw WeiConveniently located just a 5-8 minute walk from Matsumoto Station, the hotel is also within easy walking distance to key attractions such as Matsumoto Castle, nearby museums, Nawate Street, and Nakamachi Shopping Street.
The staff are consistently warm, polite, and attentive, which truly enhances the overall stay experience.
A thoughtful touch is the complimentary soba noodles served at 9:30pm — a simple yet memorable highlight not to be missed.
The only minor drawback would be the room size — it is rather compact (as expected in Japan), but well-equipped with all the essentials and thoughtfully laid out for a comfortable stay.
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Price per night from:VND 2,135,516
Posted on May 1, 2026|Japanese-Style Room
たっくんNo.2Close to the station, with many restaurants nearby. It also has a large public bath. There are plenty of power outlets, and the breakfast is delicious. Overall, I honestly feel it's a great hotel.
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Price per night from:VND 1,180,358
Posted on Jan 3, 2026
Guest User
We had an absolutely wonderful stay at this resort. From the moment I arrived, the staff greeted me with genuine warmth and professionalism, making me feel instantly at home. The property itself is beautifully maintained, with stunning views and thoughtful touches that create a relaxing atmosphere. Every detail—from the comfortable rooms to the delicious dining options—was carefully curated to ensure a memorable experience. I was especially impressed by how impeccably clean everything was, including the public bathrooms and hot spring area. The staff cleaned up immediately after use, which made the whole environment feel fresh and cared for. I truly appreciate the team’s dedication to hospitality and excellence, and I would highly recommend this resort to anyone looking for a perfect getaway.
We are deeply grateful for the extraordinary care shown by the hotel assistant Akemi during our stay. When we were unexpectedly stuck in the snow in a remote area, she walked alone to find us and kindly offered assistance to call for tow truck support. She then guided us safely back to the hotel, even though we had already checked out, and welcomed us with tea and biscuits to keep us warm while we waited. Her thoughtfulness and dedication went far beyond duty, and her kindness turned a stressful situation into a touching memory. Thank you sincerely for such genuine hospitality—it is something we will never forget.
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Price per night from:VND 3,777,922
Posted on Jan 31, 2026
Minnie8899
Outdoor temperature was around –3°C, but the ryokan felt even colder because some sections were open to the outdoors. The walkway from the rooms to the onsen is uncovered, so there’s no way to avoid the cold. I had to wear my winter jacket just to walk to the public bath.
There is a private bath option, but the one assigned to me was far too hot — I couldn’t even step into the water.
The public bath is a very small indoor pool, probably suitable for 2–3 people at most. There is no shower in the room, so using the public bath is unavoidable.
The room itself was very cold. On top of that, I had to carry my own 25-inch luggage up three floors as there is no lift, so this place is not suitable if you can’t manage your own luggage.
Dinner was disappointing — just soba and a simple soup with pork and some vegetables and mushrooms.
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Price per night from:VND 6,985,079
Posted on Oct 28, 2025
DEvil
The room is a bit like a small house in Tokyo, it is still crowded! The twin room is a twin room with a bunk bed, and the lower one will be bigger, the upper bunk will be a little narrower, but the bed is still very comfortable overall, and sleeps very well! Breakfast is free, starting at 6:30 in the morning, winter is different from summer, and the store notice shall prevail. But the price/performance ratio really has nothing to say. Is it a night of sleep or recommended 😃 also self-check in and then the room door lock password will be printed on a piece of paper, which is more convenient. The station is about 5 minutes away, it is still very close.
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Price per night from:VND 4,181,729
Posted on Jan 12, 2026|Standard Twin Room-Smoking
Anonymous UserThe hotel located in good location, with walking distance to the city center area where you can find shops, restaurants, or even Matsumoto Castle. Parking lot provided with fees but it’s quite convenient. The most favorite from this hotel is there’re plenty of amenities – shampoo, conditioner, shower gel from a lot of brands that you can select by yourself at the lobby.
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Price per night from:VND 1,188,123
Posted on Apr 19, 2026
Guest User
This year, I've stayed here twice. The first time was for 2 nights, and this time for 4 nights. I love everything about it. It's not far from the station, within walking distance, and there's a convenience store nearby. The room is clean, and the staff are happy to help. The breakfast is delicious. If I come to Matsumoto again, I'll definitely stay here.
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Price per night from:VND 1,324,020