Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Nov 19, 2025
Guest User
Kamikochi is magical, and Alpen helps make it even more so!
Location is very good, near by the bus station but far enough from the maddening crowd at the bridge! And the hotel is on high ground making it a good spot to observe the trekking crowd.
The reception staff are more than friendly and helpful, and we had good conversations with Kaori and Izumo.
Room has a good view of the mountain and is a good size.
Dinner is very good with much local produce used and the appetisers are interesting and delicious!
Wonderful!
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Price per night from:£290
Posted on Mar 26, 2026
Guest User
Stayed here for an event at Norikura Kogen Ski Resort. It's close to the ski slopes, and the building is a cool mix of new construction and a traditional old Japanese house, giving it a real authentic Japanese feel. The room was clean, and the heating worked perfectly so it wasn't cold at all. But what really stood out was the bath in the old house area. It's a natural hot spring that flows directly from the source – absolutely amazing! I'll definitely be staying here again next time I'm in Norikura.
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Price per night from:£66
Posted on May 19, 2026
TonleewOur stay at Poetical was truly one of the most memorable experiences of our trip in Japan.
From the peaceful atmosphere surrounded by beautiful nature to the warm hospitality of the owner, everything felt so special and heartfelt. My husband and I were deeply touched by the kindness and care we received throughout our stay.
The homemade meals were absolutely delicious, every dish was prepared with so much love and attention, making us feel completely at home.
Thank you for creating such a beautiful place filled with warmth, comfort, and unforgettable memories.
We already miss Poetical and hope to come back again in winter to see this lovely place covered in snow ❄️
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Price per night from:£123
Posted on Dec 13, 2025
NicholasTanNice Onsen hotel in Matsumoto, at the heart of the Armsana Onsen town. Large room for 4 of us with futon to sleep on, very traditional style. Nice onsen hotel that has adequate amenitiess available for use. Parking is a short walk away. Hotel deployed a staff to lead me to the car park wit ample lots.
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Price per night from:£102
Posted on Apr 12, 2019
齐I went to Xinzhou University with my daughter and chose this hotel. The proprietress was very enthusiastic, helped with the luggage, brought the items to the room, and gave the map around. The hand-painted was very careful, telling us about the restaurants and convenience stores around. Matsumoto was really quiet at night, but the law and order in Japan is also very good. There is a public soup pool in the hotel where you can take a bath and it is very comfortable. Deferred time check-out is only a symbolic supplement to the room rate. Very satisfied with a trip, and then Matsumoto will choose to live here.
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Price per night from:£39
Posted on Sep 12, 2023
Julius
The room is small, but there is everything. First class service. The meal was great and not heavy for two days. From the white bones to the flat soup, please ask the front desk lady to make an appointment for rent, which is extremely smooth. I miss this deep secret.
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Price per night from:£186
Posted on Feb 19, 2025
Guest User
This is my second time staying at the Awa-no-yu Hotel. I stayed there for one night last year and felt very good. I checked Ctrip and saw that there were 2 nights available, so I booked it 3 months in advance without hesitation.
We took the tram from Matsumoto Station to Shin-Shimajima Station, and then took the bus to the hotel, which was quite convenient. It's just that the cost of travel has increased now. Last year, the tram and bus cost 2250 yen, and you can buy the tram + bus ticket directly from Matsumoto Station. Now you have to buy the tram from Matsumoto Station for 710 yen, and then buy the bus ticket for 2500 yen after arriving at Shin-Shimajima.
The hotel distribution map is for your reference. There are no toilets and washrooms in the rooms in the main building. I suggest you book the rooms on the 2nd and 3rd floors of the new building. The rooms are quite large and the conditions are very good.
The hotel's hot springs and meals are quite good, and the service staff are also very enthusiastic.
After we checked in, we caught up with a heavy snowfall. It was so enjoyable to soak in the hot springs in the snow!
Although the hotel is in the deep mountains, there are flowers decorated in many places, which is very stylish.
I would also like to thank Ctrip's customer service for helping me solve the problem in the reservation in time. It is trustworthy. I'm not an agent, I just always book hotels through Ctrip.
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Price per night from:£339
Posted on Jun 21, 2025
Pierre J
Nice stay in this little pension ! Food was really excellent and the highlight of our stay.
However the room is not really big and the bed are too hard/not confortable.
It’s a shame that we were not politely asked to leave 10 min after checkout time, we thought that being alone we could enjoy a bit more after 3 nights.
Lastly, paying for renting a towel is quite unsual when the room is in this range of price.
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Price per night from:£73
Posted on May 9, 2024|Economy Double Room-Non-Smoking
karuizawaI chose this hotel on the way back from the trip. The front desk staff guided me very enthusiastically and left a very good impression^_^
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Price per night from:£44
Posted on Oct 31, 2025
Guest User
Honestly, I can't praise this place enough.
The owners are a really lovely couple; very welcoming and extremely helpful. The rooms are great - plenty of space and all the amenities you need for a short stay. The onsen is just the best - it's a private one that you can lock the door to and have to yourself for as long as you can cope with the hot water!
But the *food* - wow! The food is absolutely fantastic and expertly cooked. Honestly, I've eaten in Michelin starred restaurants with food that wasn't as good as this. On top of that, at our first evening meal, we found that the message hadn't been relayed about my wife being a pescatarian. Anywhere else that might have been a problem, but within twenty-five minutes an entire new fish meal had been prepared and served - and was absolutely amazing. We were SO impressed.
Also, what a truly beautiful location. Oh yes, and they have *monkeys*!! They wandered past the property in the evening and wandered back the next morning.
I'm trying to name anything negative and I honestly can't - the closest thing I can think of is that the property is hard to locate and you definitely need a car to get there, but if you can get there, do - it was one of two equal-best places we've stayed at in Japan.
Thank you to the owners (sorry, I never asked your names) for a wonderful stay in your home.
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Price per night from:£30