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9.4/10
Amazing
GGuest UserExcellent location if you're going to a concert at the O2 Arena, which is right across from the hotel. A beautiful hotel, lovely rooms, and a breakfast with a wide selection. I recommend it 100%, and we'd love to come back. It must be even better in the summer since the the hotel is shaped like a coliseum and has a beautiful garden terrace inside.
MM. SoCame here with a party of 3 people during a family trip to Prague. The hotel is located in a convenient location, within Lesser Town. Some of the landmarks, coin laundry and popular restaurants are within 15 minutes walk and there is a tram stop right in front of the hotel. There isn't much free amenities within the hotel, other than the bar and some paid services. Staff was generally friendly in person, but wasn't too clear on the phone. For example when we requested for an iron, it wasn't clear whether there was one available and they hung up the phone promptly. The room also felt a bit dated (and had a small spider and cobwebs in the ceiling), the dark furniture and painting (part of the decor), also didn't help. The house keeping though, seemed professional and will always knock before coming in and generally refilled the consumables. The layout of the room though, was a bit weird and the bathroom was way too big, with only a small area to shower. The tiles also get wet, as the foldable glass extension doesn't seal properly. It wasn't practical. Overall though, it was okay, mainly because of the convenience.
HHo Zi MingFantastic hotel with comfortable room and great service! Room is spacious with modern and pleasing decor. The hotel provides free coffee at the guest lounge, and happy hour daily with free drinks and snacks! An absolute pleasure to stay at this hotel.
GGuest UserOverall, the hotel isn't bad. However, there were a few things that really soured my experience:
1. There was a strong, unpleasant smell of urine in the toilet and bathroom that spread throughout the entire room. What's worse, there was no way to turn on the exhaust fan.
2. One day, construction work started before 10 AM. Waking up to drilling was quite unpleasant, and there was no warning or compensation offered for the inconvenience.
3. The bed linen, especially the sheets, was very worn out.
Hotel near New Town, Prague 33.3% of visitors choose this area
Price per night from:AED 346
8.7/10
Very Good
GGuest UserThe breakfast was very generous, and a welcome drink was served. The atmosphere of the hotel was great. Although there was a cemetery nearby, it didn't feel eerie or scary. The rooms were also very soundproof, and free luggage storage was available. It was a bit far from the city center, but considering the price and the quality of the facilities, it was still highly recommended!
EEithan LaviI stayed at the hotel with my wife for five days. We arrived early due to an early flight and were warmly welcomed by Veronica at the front desk. She was exceptionally kind, helpful, and friendly! to our surprise, she let us know that our room was already ready, hours before the official check-in time. This was a huge help and really appreciated.
Throughout our stay, the staff continued to be wonderful - Oxana assisted us when we needed an extra blanket and additional toiletries, and she was just as pleasant and helpful. On our last day, Wella helped us quickly arrange a cab to the train station at a very good price. She made the process fast and easy, which took a lot of stress off our departure.
The hotel’s location is also great — close to public transportation and a nice shopping area.
Breakfast was very good as well, with a nice variety, tasty options, and a reasonable price.
The only small shortcoming was the lighting in the room - there was no ceiling light, only bedside lamps and a standing lamp. It wasn’t a big issue, but worth mentioning.
Overall, we had a great stay with wonderful staff, a convenient location, and a good breakfast. Highly recommended!
Hotel near New Town, Prague 33.3% of visitors choose this area
Price per night from:AED 282
8.6/10
Very Good
AAshkhen AvagyanThe hotel was excellent! Everything was perfect — the rooms were clean and comfortable, the staff was friendly and helpful, and the service was outstanding. I truly enjoyed my stay and would definitely recommend this hotel to others. Looking forward to visiting again!
GGuest UserWhen I made the booking, I had entered 3 adults and 1 child, but at check-in, they only had 3 adults in the system. That was a bit disappointing. When I showed my Trip.com booking confirmation, the hotel staff said it might have been a technical issue.
Luckily, I was able to check in my son without any extra charge, but the room was only prepared for 3 adults. So my kids ended up sharing the couch. I went to the reception and kindly asked for an extra pillow and blanket, which they provided.
That’s why I can’t give 5 stars.
Parking was €35 for 24 hours, and breakfast was €20 – which I found quite expensive.
But overall, the stay was okay – the hotel was very clean and in a central location.
Hotel near New Town, Prague 33.3% of visitors choose this area
Price per night from:AED 276
7.8/10
Good
YYutian JZRating: ★☆☆☆☆
Review Title: Mishandled Room Request and Refund Refused
We booked 4 nights at Occidental Praha Five but checked out one night early due to repeated service failures — despite this, we tried to be reasonable, as we are just travelers trying to enjoy our trip, not cause trouble.
Our clear request for two single beds was ignored. We were given a queen bed, then moved — again to a queen. A blanket was handed to us so we could “make do.” The next day, nothing was fixed. After calling reception and waiting 40 minutes, a non-English-speaking cleaner came, confused, and simply threw another blanket on the bed. That was it.
Only after Trip.com intervened did the hotel send us a fruit plate and a bottle of wine — which we did not drink and in fact returned to the reception, because we weren’t looking for superficial gestures — we just wanted the room we booked.
We checked out on Sunday and requested a refund for the unused fourth night. We were told it needed approval from higher management. On Monday, we were shocked to hear the refund was refused, based on the false claim that we never checked out — despite having paid the tourism tax and received an invoice. We were also wrongly accused of drinking minibar water, which we clearly explained was untouched.
This refund is for a night we did not use, and under basic consumer rights, we are entitled to it. The hotel’s disorganization and refusal to take responsibility made a simple issue unnecessarily stressful. I do not recommend this hotel.
PPTRTerraThe room is particularly clean, the facilities are complete, the room size is right, the hotel environment is very good, there is a fountain at the door, there are many cherry trees in the small park not far away, unattended, there are bars, billiard halls, swimming pools, restaurants, etc., parking lot is also quite good. Traffic needs to walk a few hundred meters to the main road to have trams, buses.