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9.4/10
Amazing
PPengskyThe hotel room was very spacious. However, they assigned us a disabled-access room even though we hadn't requested a special room type. This meant the bathroom facilities were all quite low, which was a bit inconvenient. The service attitude was decent, but considering the price, it offered reasonable value for money. The breakfast was okay; nothing particularly special but clean. The overall environment and infrastructure were good, but the cleanliness definitely needs improvement.
MM. SoCame here with a party of 3 people during a family trip to Prague. The hotel is located in a convenient location, within Lesser Town. Some of the landmarks, coin laundry and popular restaurants are within 15 minutes walk and there is a tram stop right in front of the hotel. There isn't much free amenities within the hotel, other than the bar and some paid services. Staff was generally friendly in person, but wasn't too clear on the phone. For example when we requested for an iron, it wasn't clear whether there was one available and they hung up the phone promptly. The room also felt a bit dated (and had a small spider and cobwebs in the ceiling), the dark furniture and painting (part of the decor), also didn't help. The house keeping though, seemed professional and will always knock before coming in and generally refilled the consumables. The layout of the room though, was a bit weird and the bathroom was way too big, with only a small area to shower. The tiles also get wet, as the foldable glass extension doesn't seal properly. It wasn't practical. Overall though, it was okay, mainly because of the convenience.
HHo Zi MingFantastic hotel with comfortable room and great service! Room is spacious with modern and pleasing decor. The hotel provides free coffee at the guest lounge, and happy hour daily with free drinks and snacks! An absolute pleasure to stay at this hotel.
GGuest UserOverall, the hotel isn't bad. However, there were a few things that really soured my experience:
1. There was a strong, unpleasant smell of urine in the toilet and bathroom that spread throughout the entire room. What's worse, there was no way to turn on the exhaust fan.
2. One day, construction work started before 10 AM. Waking up to drilling was quite unpleasant, and there was no warning or compensation offered for the inconvenience.
3. The bed linen, especially the sheets, was very worn out.
Hotel near New Town, Prague 33.3% of visitors choose this area
Price per night from:RUB 6,897
8.7/10
Very Good
MMandy_HLovely hotel that takes its name from Mozart’s first opera, Don Giovanni. It is conveniently located just 10 minutes outside of Prague city centre, boasting excellent transport links with both tram and underground stations within a few minutes' walk.
The hotel offers a fantastic range of amenities, including two restaurants. The cuisine is lovely, offering a variety of traditional Czech dishes (such as pork dumplings) alongside international staples like pasta and burgers. The desserts are a highlight - don't miss their specially curated ”Czech Inn” cake. For entertainment, there is a games room and even a giant chessboard!
The entrance is truly grand, featuring a dedicated ”selfie area” where you can capture the opulent staircase and a bust of Mozart. The hotel also pays homage to the beloved director Miloš Forman; you'll find several pictures from his Oscar-winning film, Amadeus, adorning the corridors.To maintain the classical theme, a live pianist plays throughout most of the day, including during breakfast.
The breakfast buffet is sumptuous, with a wide array of hot and cold options and delicious pastries (the vanilla custard croissant is a must-try). It does get quite busy, however, so it is best to go early (around 7:00am) or slightly later (just after 10:00am).
For those interested in history, the hotel is located near the New Jewish Cemetery, where you can visit Franz Kafka’s grave.
Overall, a lovely stay for the Easter break!
SSid RawatStayed at K+K Hotel Fenix in Prague for 2 nights. From the warm welcome at check-in to the spotless, spacious room with comfy beds, everything exceeded expectations. Loved the central location near the city centre, main railway station and walkable distance to old town. —perfect for exploring on foot. Staff were incredibly helpful and handling requests quickly specially Piyush at reservations. Highly recommended to all.
Hotel near New Town, Prague 33.3% of visitors choose this area
Price per night from:RUB 5,613
8.6/10
Very Good
GGuest UserSeriously, this place was awesome! The room was great, clean, and comfy, just what I needed after a long day. Every single staff member I encountered was friendly and helpful, always with a smile. The amenities were good, the only fault was the swimming pool, jacuzzi, steam room, and sauna were always with a lot of people. I'd definitely recommend staying here if you're looking for a fantastic experience, great location, walking distance from a shopping center and metro station and buses.
JJune Yoon YiThere are cheaper residences nearby, but I think this is a more luxurious level of residence. There is a 24-hour front desk, everyone is friendly and feels like a hotel, the lobby is spacious and well-equipped, and it even operates a massage shop. Most of all, I was very satisfied with the kitchen facilities, and the fact that the washing machine is in the room is also a big advantage. You can also get document printing services. These advantages make me want to stay longer.
Hotel near New Town, Prague 33.3% of visitors choose this area
Price per night from:RUB 5,710
7.8/10
Good
YYutian JZRating: ★☆☆☆☆
Review Title: Mishandled Room Request and Refund Refused
We booked 4 nights at Occidental Praha Five but checked out one night early due to repeated service failures — despite this, we tried to be reasonable, as we are just travelers trying to enjoy our trip, not cause trouble.
Our clear request for two single beds was ignored. We were given a queen bed, then moved — again to a queen. A blanket was handed to us so we could “make do.” The next day, nothing was fixed. After calling reception and waiting 40 minutes, a non-English-speaking cleaner came, confused, and simply threw another blanket on the bed. That was it.
Only after Trip.com intervened did the hotel send us a fruit plate and a bottle of wine — which we did not drink and in fact returned to the reception, because we weren’t looking for superficial gestures — we just wanted the room we booked.
We checked out on Sunday and requested a refund for the unused fourth night. We were told it needed approval from higher management. On Monday, we were shocked to hear the refund was refused, based on the false claim that we never checked out — despite having paid the tourism tax and received an invoice. We were also wrongly accused of drinking minibar water, which we clearly explained was untouched.
This refund is for a night we did not use, and under basic consumer rights, we are entitled to it. The hotel’s disorganization and refusal to take responsibility made a simple issue unnecessarily stressful. I do not recommend this hotel.
PPTRTerraThe room is particularly clean, the facilities are complete, the room size is right, the hotel environment is very good, there is a fountain at the door, there are many cherry trees in the small park not far away, unattended, there are bars, billiard halls, swimming pools, restaurants, etc., parking lot is also quite good. Traffic needs to walk a few hundred meters to the main road to have trams, buses.