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Amazing
863 reviews
9.4/10
1 night
From HK$491
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9.6/10
Amazing
GGioTAll bookings at Nustar Resort include breakfast and access to the Executive Club Lounge located on the 23rd floor of Fili Hotel.
Mini-Bar is complimentary with a selection of 2 local beers, juices, and sodas. Nespresso machine with 4 capsules. TWG tea. Bottled water is unlimited. I appreciate the fridge being very cold.
Gerlain Paris branded bathroom amenities, as well as bath salts for the large bath.
Afternoon Tea (2:30 pm - 4:30 pm)
Light snacks with a limited selection of savory and sweet bites, they need to improve on this.
Evening cocktails and canapés (5:30 pm - 7:30 pm)
Excellent food buffet. I like the lechon quesadillas, jalapeño cheese poppers, and siomai. I appreciate the bartender crafting cocktails from a menu of drinks.
I understand the hotel is still brand new, but they need to do multiple inspections before releasing the room to guest. Vanity mirror was dusty from construction.
The Butler service was very attentive, many thanks to Ice (Butler) for making my stay pleasant, he would escort me to the pool, and even breakfast buffet at Fili Hotel bypassing the crowd at the entrance.
Breakfast Buffet is at Fili Hotel which is extensive and one of the best in Cebu. The problem is the crowd, while Nustar Butlers will escort Nustar guests to a table, there’s no dedicated tables for Nustar guests, which confuses the restaurant staff with seating assignments. Alternatively, the breakfast buffet at the executive club lounge is quiet but with limited options, they should have an a la carte menu to expand options like other international luxury hotels.
The security at the lobby entrance is wildly inconvenient and inconsistent, every time you enter you need to prove you’re a guest of Nustar and not a guest of Fili or a casino player. It’s weird that they are sometimes overly strict and many times just ignore people passing by. Guests have a keycard to use elevators what’s the point of the guards that have a list of people’s names and room numbers, if anything that’s a security risk.
The pool service is lacking. Shared between 2 hotels and the upcoming grand summit. The pool area lacks service of a 5-star hotel, towels need to be claimed at a towel hut. My expectation is that there are staff that will setup loungers with towels for guests. And since the pool facility is shared with the muncher large Fili Hotel it can get crowded. Fortunately, Nustar has a private infinity pool which was closed my stay.
Nustar Resort has potential to be Cebu’s most luxurious hotel, they have the hard product with their spacious luxurious rooms, but they need to improve their soft product - the service from the butlers are outstanding and personal, but everyone else seems to be lost. For the asking price of 250-300 usd per night there’s a lot to expect.
Nustar is primed for excellence but falls just short of achieving refined luxury. I’m hoping Nustar partners with Marriott and rebrand under Luxury Collection. Or even Hyatt with Unbound Collection.
Hotel near Cebu Downtown, Cebu City 63% of visitors choose this area
Price per night from:HK$1,716
9.4/10
Amazing
GGuest UserThe staff is great from doorman, check-in to breakfast/restaurant. Very friendly and warm. They treat you with sincere respect. The rooms are very clean with amenities and towles never missing.
For breakfast, they offer a wide range of food and variety. I didn't get tired even after 4 breakfasts.
Location is awesome, too. Basically attached to the mall, every kind of food (Jollibee to yakiniku and high-end pancake place) is within 3-5 minute walking distance. Sugbo Mercado is 3 minutes away on foot. Simply the best in the area.
Hotel near Cebu Downtown, Cebu City 63% of visitors choose this area
Price per night from:HK$686
9.3/10
Great
GGuest UserStaff are all very friendly and welcoming from the front desk, housekeeping and those assisting transport. Rooms are very clean and the pillows gave me a wonderful sleep. The pool is small but relaxing.
Hotel near Cebu Downtown, Cebu City 63% of visitors choose this area
Price per night from:HK$658
9.1/10
Great
BBeverly J. BeverleyWe love Nustar so much! This is probably our 5th time here! Stayed here from Nov 5 to 7 as it’s Mine and my bros bday and it was after Typhoon Tino. As always they are very accomodating, friendly and helpful and gave me a piece of cake and fruit bowl but this time I ask for a happy birthday note on the monitor for background pic for me & entire family as celebration but they keep telling me they will send someone up but no one really came from the IT department . I did expect a happy birthday greeting on the monitor it would have been very special, but I understand as maybe they are so busy and under staff because of the typhoon and instead of 2 pm check and we were able to check in very late like 5:30 pm because they’re probably under staffs but all of these did not ruin our overall stay as new star staffs are all very welcoming. We had birthday dinner in the good luck hotpot which is just inside Nustar as well. Thank you Nustar for being very welcoming , friendly and hand on chest when Greeting guest is such a Nustar trademark  please trade me a guest feel welcome and at home
Hotel near Cebu Downtown, Cebu City 63% of visitors choose this area
Price per night from:HK$1,048
9.1/10
Great
GGuest UserShangri-La Mactan was paradise! Crystal-clear beach, endless toddler fun at Adventure Zone, and serene Ocean Wing views. Perfect family escape—our 4yo and 6mo loved every moment!
Hotel near Mactan, Lapu-Lapu City 32.9% of visitors choose this area
Price per night from:HK$2,101
9.0/10
Great
GGuest UserI enjoyed my stay in Crimson Resort, the room is big and spacious for families, the staff are friendly and well trained, the four pools are huge and fun and the daily breakfast is delicious. We especially enjoyed the foam party at adult pool and Crimzone pool, the playground in Crimsone, the seaweed collection activity, snorkeling and the complete amenities of the room. Cebu beach is so pretty. Big shout-out to Clint in breakfast for his very warm service to me and my daughter.
Cons:
- There was no housekeeping done on 2nd day of my stay which was not informed to me in advance, I think that was not professional.
- They don’t allow food delivery in but the food in the resort is not that delicious to be had everyday (I tried sisig, inasal and pizza).
- You need grab or taxi to go out to Cebu city (and face the jam) as the shuttle only runs 3x a day, so it’s not convenient if you want to explore Cebu.
Hotel near Mactan, Lapu-Lapu City 32.9% of visitors choose this area
Price per night from:HK$1,207
8.8/10
Very Good
GGuest UserBreakfast was great. The location is excellent, close to everything, and easy to find. My only minor issues were the lack of in-room slippers and no toiletries provided. However, they made up for it by offering unlimited drinking water conveniently located just outside the room.
Hotel near Cebu Downtown, Cebu City 63% of visitors choose this area
Price per night from:HK$197
8.5/10
Very Good
JJan MoreThe staff were so nice and accommodating. They truly cared for us when the earthquake happened on the night we were sleeping in our rooms. We used the stairs from the 5th floor post incident fearing for the aftershocks…we all stayed by the under renovation pool to stay away from the building in case it collapsed. The building swayed so much with the 6.9 magnitude..it was scary. The staff were calm and kept us all comfortable despite being scared themselves too. They helped us all moved to the 2nd floor after midnight post safety inspection.
Hotel near Mactan, Cordova 32.9% of visitors choose this area
Price per night from:HK$445
8.3/10
Very Good
AAnonymous UserFirst of all i would like to say thank you to all the staff especially to Francis the manager at the Bar and the receptionist girl name Ruth she is very pleasant i really appreciate the helpfulness, and also the treatment they gave us it was a delightful experienced i worked in a service industry too and this is really important to have those excellent service in order to sustain the business, whoever is the owner of this hotel please do appreciate the hard-work of Francis the manager at the bar and Ruth im really glad of what he did for us during our stay, the staff are well trained, and overall the room is huge, and clean the amenities are great:)
Thank you Dusit Thani,
For those who checked a high quality type of service and good place to stay please choose Dusit thank by the way the food is great they have a big serving its all fantastic but the most highlight of my stay is because of the service given to us!
The pool , beach breakfast:) it was amazing! Thank you Dusit thani;) it was a delightful experienced indeed.
Hotel near Mactan, Lapu-Lapu City 32.9% of visitors choose this area
Price per night from:HK$931
8.0/10
Very Good
JJesse AcasoI'm kinda disappointed in my stay here because the fact that I compared this branch with Panglao branch, so i was expecting the same amenities. The service were the same all smiles to all the customers but I'm disappointed for the amenities because my room doesn't have hot shower and the building needs for detailed upgrade. I booked on this building as I was hoping it's newly renovated the place was new however some furniture way outdated and needs a more thorough upgrade. Love the earth restaurant still 🩷🧡💛