"I was very happy staying at the hotel"

"It's good place"

"The bathroom was not added, it was used before."

"I contacted the hotel to inquire about hosting a Shabbat Bar Mitzvah and requested a price quote for approximately 10–12 rooms. I was informed that the hotel only accommodates such events when at least 15 rooms are booked. I explained that our family would require only 10–12 rooms and that we would not need a private room for prayers. Instead of simply providing a quote or explaining the hotel's policy, the sales representative, Maura, asked where my son would be praying on Shabbat. I found this question inappropriate, intrusive, and completely unrelated to my request. I politely responded that this was a private matter and reiterated that I was only interested in receiving pricing information. After that exchange, all communication ceased. I never received a quote, a follow-up email, or even a courtesy response. As a prospective customer looking to book multiple rooms for a family celebration, I found this level of service unacceptable. What should have been a straightforward inquiry turned into an unpleasant experience characterized by intrusive questioning and a complete lack of professionalism. The fact that the hotel simply stopped responding after my reply speaks volumes about how they treat potential guests. Jerusalem offers many excellent hotels that value their customers and understand the importance of respectful communication. Based on my experience, I would not consider booking this hotel and would strongly encourage others to explore alternative venues."

"Good hotel the inside was like a castle plus the garden was a nice place to relax"

"nice hotel bit old but nice good location near aqsa mosque (about 5 min walk) staff was very helpful and friendly will visit again close to coach station and train stop thank you all especially when you helped me with my boarding pass nothing to complain about 5*********"

"Amazing place"

"It is very religious, with the Pope's choice and even a church of its own. The renovation and protection of historical buildings is a good place to shoot photos."

"I have tried to contact them using emails, Whatsapp and the "hotel" website and there is no answer. I am affraid they will not honor my reservation and take the money. Absolutely nobody answers and no staff. I just hope it is not a scam. I am very worried."