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One of the most beautiful hotels I stayed at. It is a centenary Palace, richly decorated and preserved. The restaurant is wonderful! I recommend at least 1 night (preferably the 1st or the last) as the hotel is close to the airport.

Stayed in the hotel for two weeks. The hotel's location is perfect. The staff is friendly and helpful, and they helped me in everything I needed. The room is comfortable and clean, as well as the whole hotel.

O hotel está muito bem localizado, próximo a ”ciudad vieja” e a rua principal avenida de Montevidéo, avenida 18 de julho. Próximo é possível encontrarmos supermercados, lojas de câmbio, farmácia entre diversos outros comércios. Os serviços do hotel são bons, tais como o atendimento, quarto, limpeza e café da manhã com as variedades necessárias. A equipe de recepção foi bastante atenciosa, ao ser solicitada sobre informações turísticas.

I regularly visit Montevideo for academic business and Mercure Punta Carretas turned out to be the best accommodation I ever had in the Uruguayan capital. The location almost directly on the shore of the Rio de la Plata is very pleasant, there is a sea food restaurant open until late. The rooms of the Mercure are OK (nothing fancy but there is everything one needs), yet the quality of the stay is nonetheless outstanding. The breakfast buffet is delicious (homemade granola among other), there is a co-working space and a gym on the top floor. The gym is tiny, there is a complete set of dumbbells, a stationary bike and a yoga mat, all of quality but that's it. However, this is enough to throw in a good session while the view on the Plata is breathtaking. Last but not least, cheers to the friendly, helpful and absolutely trustworthy staff! Highly recommended.

Wow. One of the most ridiculous experiences in over 35 countries and 150 hotel stays in my life. Arrived at the hotel which looks dated from the outside but I was confident, based on the reviews, that the rooms would be decent as I expected. Slow check in process but staff fairly friendly. We got to the room which, no exaggeration, was one of the most dated, smoky, disgusting rooms I’ve been given. Rather than complaining at the end of the stay, I returned to reception and said that the room was horrible and smelt terribly of smoke. I asked if we could be moved to a nicer, newer room. This wasn’t well received but Leonardo (hotel receptionist) said that he would arrange for us to move to a room on the eighth floor. We fetched our things from the first room and waited at reception. After Leonardo had ignored us for a few minutes, I asked again if we were being moved to a better room. To clarify, by better, I was asking simply for a more modern room that did not smell of smoke and that reflected the photos of the hotel online. At this point, he lost his temper and said that we needed to go and sit and wait. I explained to him that we had a reservation later in the evening and that we needed to check into our new room quickly. He behaved aggressively and with a short temper - telling me that I should basically be grateful that he was moving our room! I explained that, as a customer, we pay for a room of a good standard for the price and that he was not doing us a favour! He then accused me of ‘harassing him’ about having a better room! There was no element of ‘harassment’ and only Leonardo speaking in a rude and totally unprofessional way. I could not believe what was happening! At this point, I asked to cancel the room as we were going to stay elsewhere. I asked Leonardo for confirmation that the cancellation would be free and he told me ‘he did not have time to write this confirmation’. I explained that it would take him less than a minute and that we could only leave the hotel if we were sure we would not be charged. He begrudgingly provided Brie after demonstrating a further bad attitude. I am sure that the hotel will reply to this review with a different version of events but, all I can say is, this hotel is seriously dated, in a bad condition, smoky in the room we were given and the attitude of Leonardo was one of the worst and most bizarre I have ever come across. I am also making a formal complaint to the NH Hotel group, whom I expected better of.

This hotel was very disappointing for me and my wife. Looking at the pictures and the previous reviews, I really thought we would stay in a great hotel, but the reality was different. We did the reservation for a standard room, the pictures don't show how small they are. The room that they gave us was on the 2nd floor, and the window was direct to a central air conditioning machine (I suppose it is). It's a big machine, terrible view, but also terrible noise. They turn it off at 6:30pm, and turn it on at 08:30am. If you want to sleep in it is impossible, or if you want to take a nap in the afternoon, impossible too. Besides that there is a door in the room, to the next room, it's obviously closed, but you can hear everything from your neighborhood. The bathroom is ok, towels are good and clean. But when you take a shower the floor gets all wet, even with the box close, it's probably some leak. We stayed for four nights, and in two of then the air conditioning was not working. We called the reception and the answer was that they would have to call a technician, to repair it. They fixed, but in the next day it was broken again. Fortunately the weather was not so cold, and it was possible to leave the window opened, but we we had to deal with the noise coming from outside. We asked to change for a better room as soon as we arrived. But the receptionist said the hotel was full, and that in the next day they would have a free room, in a superior category, but it was necessary to pay the difference to the upgrade. We said that we have the gold benefit from **********, and this update would be for free for us. As soon as we told about the benefit, they tell us that we need to wait for the next day and see if the room would be still available, but, of course, it wasn't free anymore. Although the location of the hotel is good, we definitely wouldn't like to stay there anymore.

The rooms are comfortable, and although they are not that big, I had plenty of space. The temperature in the room was quite comfortable, so I didn’t even turn the heater on in any day. Breakfast was nice, and the “doce de leite” was incredibly good. The only things that would benefit from improvement would be: restaurant (the food at dinner was not worthy the money at all), availability of cork screw and wine glasses in the room. I wanted to open a wine bottom and the hotel sent someone to open the bottle for me, instead of sending the cork screw…

I am very happy to live in this hotel in the new district of Montevideo. It is very comfortable to walk on the road. There is a wide seaside avenue nearby. The street is very clean and almost no police are seen, but the whole atmosphere is very safe and the people are very kind and kind.

I can't believe this hotel is so highly rated. Both my sheets and towels were so worn there were literally holes in them. The breakfast was some cheap bread and sliced cheese. The walls were so thin I could hear every word of the TV show my neighbors were watching. The only saving graces are the staff (super helpful and kind) and the location (very central). Otherwise, I'm mad at myself for paying so much, and I would not stay there again.

unfortunate cleanliness conditions. We have booked to enjoy some days in this mansion, BUT a great deception comes! At arrival the receptionist ask a mandatory FULL CANCELLATION of reservation, never that happen in any hotel but, unfortunately, I do cancel ALL During a first evening, 3 times the power goes down, after the third episode didn´t work and we should be moved to other room! After all of that and with the unfortunate cleanliness conditions, that we saw, decide to leave the hotel on next morning. NOT REFUND OF next FOR NIGHTS was accepted by the owner!!! WE LEAVE THE HOTEL AND THE OWNER DO NOT ANSWER MORE ANY EMAIL. PLEASE DO NOT PAY IN FULL on arrival, if anyway you decide to visit this Hotel.