Luxury Hotels in Liupanshui

"Overall, it's a standard five-star hotel. It's clearly been renovated, and the hard furnishings are solid. However, it retains some traditional hotel drawbacks: not enough power outlets and poorly designed ones, plus unstable Wi-Fi. There's only one bedside table, not an inch more. The lighting control buttons are so worn you can't read the text, and the design is strange; I never did find the hallway light. The breakfast was truly odd – it seemed abundant at first glance, but then you start to question it. There was a very limited selection of Chinese pastries. The bacon, wherever they sourced it, tasted like sausage no matter what, which was very strange. Considering the price, it's acceptable, but by five-star standards, it felt like they just barely met the mark."

"Several obvious advantages: The family room with a side bed is perfect for families traveling with children. The sink has two levels, allowing toddlers to wash themselves independently. Sharp corners on the cabinets are protected against impacts, demonstrating good safety measures. The room's decor is appealing to children. Requests are promptly fulfilled upon request, and the staff is very helpful. A few shortcomings: The lobby lounge area is insufficient; there's only one free bench, and other seating areas are mostly occupied by paid areas. The supposedly gym is practically useless; a few treadmills are haphazardly placed near the entrance, and the aerobics room is dirty and disorganized. The hotel's location is isolated; finding food requires ordering takeout or taking a taxi. Although it's close to Wanda Plaza in a straight line, the actual route is circuitous, making taxis the only option."

"On July 14, 2026, around 4 PM, we checked into the Four Points by Sheraton Liupanshui. We had booked three rooms about a month in advance, totaling over 6,000 yuan. One of the rooms took nearly an hour at the front desk to be assigned. Upon check-in, we noticed stains all over the floor, and the bedding seemed flimsy. The air conditioning was constantly making noise, intermittent, and the room was uncomfortably stuffy. The bathroom facilities were not only old but also dysfunctional; for example, toiletries like shower gel were mounted on the wall but unusable. In one of the rooms, the bathtub was full of water and couldn't be drained, and the shower area had severe water accumulation, among other issues. We reported the bathroom problems to the front desk on the night of our check-in. Around 10 PM, a maintenance worker finally arrived, only to inform us that these issues had already been reported to hotel management but remained unresolved, making repairs impossible. The only option was to change rooms. The front desk also told us that it was too late to switch rooms that day and we would have to wait until the next morning. They assured us that we would be able to pick up the new room keys from the front desk first thing in the morning. To our disappointment, when we approached the front desk the next morning, they looked bewildered. After some negotiation, they agreed to change rooms but were evasive about giving a specific time. It was only after escalating the issue to the lobby duty manager that our room change problem was finally resolved. To protect our rights as guests, we filed a complaint with the hotel duty manager, stating two main points: first, the overall service did not meet five-star standards, damaging the hotel's reputation; second, due to the severe problems with the room, we requested a refund for the services not rendered and compensation for the time and emotional distress caused. Although the duty manager said they would report it to hotel management, we had multiple exchanges with them and the front desk staff throughout the day, and they consistently dodged our questions, providing no direct answers to date. Through communication with Trip.com, the hotel completely rejected our demands, demonstrating the arrogance of a large business bullying customers. As a Trip.com Gold member, this stay at the Four Points by Sheraton Liupanshui has been the most unpleasant hotel experience I've had in many years of travel. We strongly recommend that Trip.com no longer recommend this hotel in the future."