Luxury Hotels in Tiantai County

"Pros: 1. Spacious room with a beautiful courtyard view. 2. Quiet location, a 25-minute walk up the mountain to Guoqing Temple. The Tianda route is wider and suitable for night walks. 3. A good range of activities, including complimentary night drinks from 8 to 9 PM. 4. Excellent service; all staff members were very friendly. Cons: 1. The hotel is small, and the commercial street at the entrance isn't fully operational. 2. Room hygiene was subpar. A clump of long hair from the previous guest was stuck on the shower glass. I stayed two nights, and it was never cleaned, leaving it for the next guest. 3. The room design is impractical. Too many mirrors in the bedroom, and the lighting is too dim. There's no bright mode. 4. Breakfast was too simple, with limited variety. Summary: It's acceptable for over 1000 a night. However, at its regular price, it doesn't offer much advantage compared to hotels in the same price range."

"This Grand Mercure hotel, part of the Accor group, was arguably the biggest surprise of our 26-year trip. I'd like to borrow from the comment section to handwrite a thank you letter to this hotel. As a hotel enthusiast, I highly recommend it, especially at the entry-level price of 400 RMB! **Service:** Regarding the service, after checking out, we realized my wife's right earring was missing only when we were on our way back to Ningbo. After informing the front desk, they helped us search for it twice, totaling nearly an hour. I want to thank the front desk, the housekeeping staff, and Manager Xu and his team from engineering. The engineering department even dismantled the bed the second time they searched but couldn't find it. Eventually, it was found in the drainpipe under the bathroom sink. The staff refused a 200 RMB red packet I offered, so I later ordered six bubble teas for everyone who helped us, and I'd like to express my gratitude again here! **Facilities:** Next, the hotel's design details truly surprised me. The room card is made of wood, giving it an antique charm and a warm feel – a stylish first impression of the hotel. The hotel lighting is fully smart; the curtains automatically open when you enter, which feels very ceremonial. At night, you simply press a button for various lighting levels instead of fumbling through multiple switches. The engineering details are also very thoughtful: the showerhead is encased to prevent it from falling on your feet, and toiletries have anti-backflow designs to prevent **(presumably 'spillage/contamination')**. The floor drain is invisible and drains quickly and cleanly. The luggage rack upon entry is spacious, and the toilet, shower room, and vanity area are all separated, with the toilet even having its own separate cubicle with a sink inside. The curtain wall glass is spotless, the night view is beautiful, and the soundproofing is excellent. **Hygiene:** The bedding was clean and white, free of hair or stains. The fixtures were clean and spotless. In summary, I hope the hotel management sees this review and gives internal commendations to the front desk and engineering staff who helped us that day. I will definitely stay here again next time I visit Tiantai."

"After a 3-night stay, here are my honest impressions of this hilltop resort (both good and bad). First, the good: The public area design and maintenance are excellent, showing considerable thought and effort. The hilltop location offers expansive views, including a sea of ​​clouds on rainy days, a definite plus. The rooms are spacious and well-designed. The breakfast set menu is varied, and the butler is responsive to minor requests. However, considering the current average price of 3,000+ RMB on weekdays and 3,500+ RMB on holidays, this 4-day, 3-night stay revealed some shortcomings in details and service. Here are a few issues that significantly impacted the experience: 1. Inadequate maintenance for a new hotel: Upon check-in, I found the terrace sliding door was broken and couldn't be locked, and the screens were noticeably dusty. This was unexpected for a newly opened hotel. 2. Limited restaurant options and insufficient staff training: Dining on the hill is largely dependent on the hotel, but the restaurant menu only offers about ten dishes, limiting choices. When inquiring about dishes, the staff clearly lacked knowledge of the ingredients and cooking methods and couldn't provide explanations, indicating a need for improved training. (Lunch set menus can be booked one day in advance, but options remain limited for guests staying multiple nights.) 3. Significant conflict between public areas and guest privacy: The restaurant and café are open to the public, allowing non-guests free access to the hotel's largest lawn and pool area. During my stay, which coincided with the Dragon Boat Festival holiday, some non-guests entered the pool and café areas, further encroaching on guests' pool access and privacy. Smoking by the pool was also unattended by staff. Crucially, the lawn offers direct views into the rooms of Building 2, offering virtually no privacy. 4. Missing evening dessert exposes internal communication problems: The evening dessert recommended by the butler on the first night was not delivered. After communication the following day, it was acknowledged as an internal communication error. While a dessert was provided as compensation, such an oversight, occurring with low occupancy, indicates a need for improved management coordination. 5. Lack of standardized and procedural room cleaning: During my three-night extension, room cleaning was not proactively performed on the second and third nights. The next day, upon returning to the room after checking out, I found it hadn't been cleaned. Although someone came after I contacted them, they only changed the garbage bags and towels; the sink, shower, and sofa area remained uncleaned. They only cleaned after further communication. On the third day, I left at 6 AM and returned at 11 AM to find it still hadn't been cleaned, so I had to contact the housekeeper again. The cleaning staff seemed to lack standard operating procedures and hadn't explained the cleaning arrangements for extended stays beforehand. 6. Two Power Outages and Inadequate Emergency Response: On the afternoon of the second day, while I was having coffee in the restaurant, a sudden power outage occurred, lasting about an hour. I later learned that the hotel had received a notification of maintenance work on the high-voltage transformer at the foot of the mountain but failed to inform guests in advance or prepare any contingency plans (the temperature that day was over 30°C). On the afternoon of the third day, there was another short power outage. Only after I expressed my dissatisfaction did the hotel offer to waive one dinner as compensation in the evening; the overall response was rather passive. 7. Chaotic Breakfast Service: On the fourth day (checkout day), the breakfast service was disorganized; the staff couldn't remember which items in the set menu had been served and which had been missed. 8. Inadequate Pest Control and Ecological Environment Management. While the good ecology of the mountain is understandable, the fact that cleaning staff caught a snake near Building 2 on the afternoon of the third day is a serious safety concern for guests. In summary: The facilities and location are excellent, and it's understandable that some guests are paying for the location and scenery. However, the service and operations clearly don't live up to the standards expected at this price point. We encountered various issues almost every day of the four days, with deficiencies in basic aspects such as cleaning, catering, emergency response, and privacy protection. If this is positioned as a 3k+ level resort product, these shortcomings need to be addressed as soon as possible."

"Coming to this hot spring hotel in winter was truly wonderful. It's right next to Guoqing Temple. The hotel itself is built like a palace, with the owner's collection of calligraphy and paintings adorning the walls. I particularly loved the four red horse paintings by Giuseppe Castiglione in the lobby. There are also three huge golden nanmu pillars in the lobby."

"The hotel's ambiance is a major plus. Firstly, its location is excellent, right next to Guoqing Temple. Secondly, the exterior is aesthetically pleasing, creating a wonderful atmosphere. The lobby's decor is also quite artistic and tasteful. As for facilities, the breakfast restaurant on the third floor offers a great selection. On the first floor, there's a vegetarian noodle shop and a popular 'influencer' coffee shop. The service stands out with many activities available. I participated in the Guoqing Temple exploration, which was very rewarding. The Yijinjing exercise class was also good, and they even offered complimentary congee in the evening."

"The location is good, close to the parking lot of Tiantai Mountain Visitor Center, and it is not far to walk to Guoqing Temple. There are parking spaces at the entrance of the hotel. The internal environment is also good, but the details need to be improved. There is a door in the room that looks like a cabinet. When you open it, there is a wood board with a few holes. If you don't make a cabinet, at least it should be sealed. The hotel has its own catering. I had two dinners. The tofu made by the hotel itself is delicious. I recommend it. The other dishes are just average, but the price of the food is not expensive for a hotel of this level. The service needs to be improved. The front desk is quite polite, and there are souvenirs when you leave. However, I wanted two bottles of water on the first night. The room phone called the front desk but no one answered. I called the front desk phone given by Ctrip on my mobile phone to get through. We stayed for two consecutive days, but the slippers and other supplies were not replaced on the second day, so we could only use the ones on the first day. This is a bit unexpected. I have stayed in so many hotels and homestays, but this is the first time I have encountered this."